Reviews

This profile includes reviews for Water Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Water Systems, Inc.

  105 Southeast Parkway Suite 107 Franklin, TN 37064

• 

  Water Systems, Inc.

  P.O. Box 31569 Clarksville, TN 37040

Review Details

• Review fromN. H.

  Date: 05/31/2023

  1 star
  They are terrible. Every couple months, my monthly bill will get mailed late. Luckily I'll check online and catch it before I'm late on a payment (the only way to not get charged a convenience fee is if you pay by check via mail). Once I mailed them a check that they claimed they never received, so I got charged a late fee again. A couple months later, they finally deducted that check. I did receive a statement credit for it; however it was frustrating because I was previously charged a late fee.
  I'm giving up waiting on their bills to arrive via mail/sending checks to them via mail since my mailed bills or my checks have a chance to not arrive on time. Relying on bill notifications and payments via mail has caused me a late fee, close-calls for late fees, and headaches.
  Now I just pay online to avoid these issues. The frustrating part is they charge an arbitrary $5 convenience fee to pay online as well. That makes zero sense. The world is becoming more digital. They are the only company I deal with that penalizes you $5 for paying online. Paying via check is getting so obsolete nowadays. Get with the 21st century and allow customers to pay online without getting charged an arbitrary convenience fee.

  Water Systems, Inc.

  Date: 06/02/2023

  We certainly apologize for any frustrations. The date the bills are processed can fluctuate by a a few days each month depending on how the month falls; however, you are always given 25 days from the date the bills are processed before the bills are considered delinquent. Unfortunately, we are hearing of more and more delays with mail being delivered; but do offer eBilling to receive your bill via email so there are no concerns with delays on receiving physical mail.
  Regarding mailed payments, all payments are posted the date they are received. We do offer ACH to have your bank account automatically drafted each month without any additional fees, as well.
  If you have any questions regarding your account, please do not hesitate to contact us.

  N. H.

  Date: 06/19/2023

  You guys should just allow online payments. Ach and checks are becoming more and more obsolete. The fact that you rely on most of your customers to mail in checks is archaic. As a law enforcement officer, I'm regularly writing reports of fraud regarding stolen checks from the mail. I've lived all over the country and all over the world, and you guys are literally the only company that primarily relies on bills to be paid through check or ach. Every single company I do business with or pay monthly bills for allows customers to do online payment via credit or debit card without a penalty or additional fee. It literally makes zero sense why your business can't adapt with the changing times and modernization of online payments.

• Review fromL. P.

  Date: 03/16/2023

  1 star
  I have been paying a $30ish water bill since we have lived in our home. This month they never sent out a statement and charged us for 51,000 gallons of water used at $382. The lady had the nerve to ask me if I have a leaking toilet. Other homeowners in our 38 home community are as well being scammed. One homeowner said they “used” 71,000 gallons while another 65,000 gallons. This is a huge scam. After doing through research on this company, this is a continuation of fraud. How can this company still be in business? J will be reporting them to the Attorney General and agency for the state.

  Water Systems, Inc.

  Date: 04/06/2023

  I certainly apologize for your frustrations. In reviewing your account, I do see you are being billed based on the meter reads obtained from the meter for your home. We certainly apologize if you did not receive the bill that was mailed to you; however, we do offer eBilling to receive your bill via email so you do not have to worry about delays with the ****. We also have your account available to view online at anytime including your transaction ledger and copies of bills.

  L. P.

  Date: 04/06/2023

  The water meter was not accurately read from October to March and was underestimated. So by the time my meter was actually read on 2/21/23, I received the high usage. My household can never consume 51,000 gallons in 1 month. If you look at my bills from October to March, it says I consumed a total of 12,970 gallons. This is inaccurate when I know I consumed more each month. So with the falsified underestimated bills those months, led us to a high water bill in March when the meter was read. My house consumes a minimum of 7k gallons a month. There is substantial evidence the meters were not read those months. I’m not sure how you can’t see the issue of what is occurring after many residents have complained about the same exact issue.

• Review fromMark B

  Date: 03/01/2023

  1 star
  My first bill came and WOW!!! what a shock. It was not for just one month but for the entire time that the meter was installed plus the ridiculous amount of fees. The extra fees are just plain scam and pure greed. My apartment office states that they were behind in sending in the paperwork that is why it took several months to get the first bill, well that is between you and the apartment office and is not my issue. I will be contacting the appropriate local and state government agencies to investigate this company and its policies.

  Water Systems, Inc.

  Date: 03/07/2023

  We would love to discuss your account with you; we do not reflect you have reached out to us regarding your concerns. If you could reach out to us directly at [email protected], we do believe there is some confusion regarding your account and would definitely like to discuss this with you.

• Review fromR. R.

  Date: 01/08/2023

  1 star
  The water bill total for all 12 units on property with septic not sewer is $300 a month. Utility bills are public record, the water bill billed to each individual unit each month is $150-$300 a month. Landlord will take money intended for rent and apply to this fraudulent water bill before crediting to rent. Huge scam, fraudulent charges, and fake Styrofoam boxes called “meters” that a handy man who works for the landlord supposedly installed, the water billing services did not. Never signed or agreed to any utility bill being put in my name however receive a bill in my name every month, last I checked that was fraud. Horrible customer service, this company takes full advantage of the fact they work for the landlords.

  Water Systems, Inc.

  Date: 01/09/2023

  We certainly apologize for any confusion or frustrations. As the third-party billing company, we are hired to bill at the direction of property ownership/management and were provided your information to bill you for the usage for your unit . If you feel this is incorrect, you may want to review your lease or speak with property management. Please note, the foam enclosures do include a submeter that measures the water for your unit so you are billed based on the usage for your individual unit. The foam enclosure is to help protect from extreme temperatures. If you would like to discuss your account in further detail, please do not hesitate to reach out to us directly.

  R. R.

  Date: 01/09/2023

  Terms & Conditions
  Page 1
  Water Systems, Inc. (WI) is a Tennessee Corporation that also does business as Utility Billing Service (UBS). Owner is
  the entity purchasing the services from WSl. Customers are the individuals or entities WSI will bill for their utilities.
  Owner employs WI as Owner's agent to perform the services described in this agreement.
  Owner agrees to pay a $750 setup fee for properties with less than 20 units.
  WI will furnish a water meter and radio transmitter for each unit. The Mobile Home Metering Device also includes a
  heat tape. WSI will furnish a radio receiver to read the meters. Owner will install a water meter and radio transmitter
  for each unit and the radio receiver somewhere on the property as agreed with WSI. WSI will furnish radio repeaters
  as needed that the Owner will also install. WSI will furnish labor to install radio equipment on properties with 50 or
  more units. Owner will provide power to the radio receiver. WI will provide replacement parts for as long as WSI
  owns the svstem, Owner Is responsible to provide labor to maintain the equipment, Owner will provide Internet
  service to the computer. If there is no Internet service when the computer is installed, WSI will provide Internet
  access and the Owner agrees to pay $35.00 per month for the Internet access. Owner may elect to include the
  Internet charges on Customers monthly utility bill. Owner is responsible to comply with all regulations,
  codes and dav
  Tor any permits.
  Cold Weather Warning and Disclaimer - The foam insulation enclosure of the Mobile Home Metering Device offers
  some protection of the devices inside from the elements and cold weather however, it is not designed to keep the
  devices inside from freezing if exposed to cold temperatures for prolonged periods of time. The Mobile Home
  Metering Device has a thermostat-controlled heat tape built in and it should be plugged in to protect the device. It is
  the owner's responsibility to olug in the heat tape. I" a olug for the heat tape is not available. Owner will add insulation
  around the device to prevent it from freezing.
  Wu willuse data from the meters to calculate the amounts to be oiled to the customers." data is notavalable Wi
  will estimate the amounts to be billed. WI will email or mail a bill to the primary Customer of each unit monthly.
  Owner will furnish a copy of the utility bills received from the utility supplier for all utilities being billed to Customers
  each month. If WI does not receive the utility bills, WSI will use the rates from last utility bills received to calculate
  charges to the Customers. The charges to the Customers shall be calculated using either the rates schedule from the
  utility supplier of the utility being billed or by using a rate structure calculated by UBS from the charges billed to the
  Owner by the Utility Supplier.
  The Owner shall promptly furnish UBS with customer move in and move out intormation in writing or by using the on-
  line portal furnished by WI for this purpose. If the Owner utilizes a computer program to manage its business and if
  this software allows Customer information to be downloaded to third parties, WSI agrees to accept this downloaded
  data to update move-in and move-out information, It is the responsibility or the Uwner to download this data to Wol.
  WI will send a Monthly Pre-bill report, describing the amount to be billed to each Customer to the Owner or their
  representative each montn for approval. Uwner agrees to approve the amounts to be billed to the customers or (o
  submit changes in the amounts to be billed to the Customers to WI within three days of receipt. If Owner or theit
  representative does not respond in three davs. Owner instructs WSto proceed to send bills to the Customers
  WI will provide a final bill or the onsite staff can produce a final bill online when a Customer moves out. If the
  property does not request a final bill, one will be mailed to the last known address of the Customer upon move-out
  This information was copied and pasted directly from your website. It specifically states if owner does not provide bill charges will be estimated by your company and billed to us as consumers. So as a third party billing company how do you correctly estimate charges to be billed to tenants?

• Review fromXanth K

  Date: 12/09/2022

  1 star
  Horrible staff. They yelled at me, hung up on me, and consistently said they will call back with no call back. Their insufficient information and staff members that are not educated in the company cost me money and time. I wish I could give it a zero amount of stars. Tia, whom was a supervisor was completely unprofessional and the worst person I have ever talked to over the phone. She should be fired. As for the director, she cut me off of speech on multiple occasions and was also rude, but not as much as Tia. Tia should be fired from that position along with the director. I have asked this staff on multiple occasions throughout sixteen months of paying a $5.00 convenience fee. I was told there was nothing I can do until today, sixteen months later. I want a refund for that convenience fee for sixteen months, $80. Either train your staff to know about ACH, which takes that refund off, or get out of the position you are in. Horrible company and only ruins peoples financial lives. Plus the most rude people I have ever talked to, Tia needs to be fired!

• Review fromBrian S

  Date: 10/12/2022

  1 star
  You double charged me for the final month for the same amount, the amount I've been paying does not match up with your "usage" amount. You are over charging and suspiciously the bill continues to go up despite not using the water or gas. I file a chargeback because I authorized a single payment of 1 bill and now you're going to charge me a $30.00 fee. I did not authorize a double payment. Fix your system and stop scamming customers.

  Water Systems, Inc.

  Date: 10/13/2022

  We certainly apologize for any frustrations. I do see that you emailed us regarding the payments and we did explain the payments that were made through your online account login as well as how the second payment applied to your final bill amount that was owed on your account. Any time a payment is returned to us, there is a $30 fee; this is noted on each bill. If you would like to discuss your account in further detail, please do not hesitate to reach out to our Customer Service Department at 1-800-366-0206 or via email at [email protected].