Reviews

This profile includes reviews for Water Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Water Systems, Inc.

  105 Southeast Parkway Suite 107 Franklin, TN 37064

• 

  Water Systems, Inc.

  P.O. Box 31569 Clarksville, TN 37040

Review Details

• Review fromPatricia T

  Date: 09/17/2025

  1 star
  This company is a rip off! I am forced to use them because of my apartment complex. They charge you a $5.00 fee regardless of how you pay. The only way to avoid the fee is to give them direct deposit to your account. I've never seen a water company tack on a $5.00 late fee so quickly! Something needs to be done about this company and their fees!

  Water Systems, Inc.

  Date: 09/18/2025

  We certainly apologize for any frustrations. You can absolutely avoid the fee by mailing your payment or by signing up for ACH option. Regarding late charges, you are given 25 days from the date the bills are processed before your account is considered delinquent. We do offer eBilling you can sign up for to receive your bill via email so you do not have to wait to receive it via mail, if you would like. You can sign up for this option when logged into your account on our website or you can call our customer service department and a representative would love to assist you with this over the phone.

• Review fromTom B

  Date: 08/29/2025

  1 star
  Customer service is terrible. This company does not bill at the correct date which causes additional fees to the customer. This company only cares about taking money away from their customers and does not own up to their mistakes. I would not recommend using this company ever for "Utility Billing"

  Water Systems, Inc.

  Date: 09/10/2025

  We do apologize if you feel you have had a poor experience. We absolutely want to assist our customers in any way we can. If there is something we can assist you with, please contact us directly and we can absolutely review and address your concerns.

• Review fromCheyenne D

  Date: 07/21/2025

  1 star
  I wish I could give 0 stars. The customer service is awful and they speak to you like you’re incompetent children. There was an error with a new bank account and they refuse to reverse/credit return fee after I had confirmed everything with them and my bank. I tried being patient with the representative on the phone but being spoken to like I’m ignorant is awful customer service. We already have to pay an extra $25 a month just to have the water connected and pay the bill. Decent customer service would go a long way. Do better.

  Water Systems, Inc.

  Date: 07/28/2025

  Thank you for your feedback. We certainly apologize you feel this way and will absolutely review the call to ensure our customer service department is assisting our customers in the best way possible.  

• Review fromAlliyah V

  Date: 04/12/2024

  1 star
  Just got a bill for an apartment that I have NEVER LIVED IN, when I called the number on the bill they said I would have to get the person who had it cut on to call and have it stopped. I don’t speak to landlord because it was found out that she had took deposits from other people and was trying to scam me for a deposit for the same apartment as she had already told 2-3 people it was theirs and took their deposit. I NEVER AUTHORIZED ANYONE TO PUT UTILITIES IN MY NAME

  Water Systems, Inc.

  Date: 04/15/2024

  We certainly apologize for any confusion. I have reviewed the account, and you are not the account holder. If you would like to discuss this further, please reach out to us directly.

• Review fromRick C

  Date: 01/19/2024

  1 star
  CUSTOMER SERVICE NOT VERY HELPFUL WITH PROBLEMS.
  PLUS, THE HAVE DEVIOUS PRACTICES TO GIVE YOU A $25 LATE CHARGE FOR A LATE PAYMENT. THEY MAKE THE LATE BY OPENING THE ENVELOPS LATER. THEY BLAME THEIR INABILITY TO CHANGE A LATE FEE ON EDISON APT. RENTALS.

  Water Systems, Inc.

  Date: 01/19/2024

  We certainly apologize for any frustrations. All payments are mailed directly to our bank to be posted the date they are received. However, we did want to let you know, we do offer ACH to have your bank account automatically drafted each month as well as eBill to receive your bill via email. These options can be found under Account Settings when logged into your account online.

• Review fromCory A.

  Date: 01/03/2024

  1 star
  Bill drastically fluctuated every month. Bill due date was wildly inconsistent. $10 Processing fee added to the bill every month. Charged $5 every payment on their app. My last month. I moved out the middle of December. My balance was beginning of the month. The next bill was than it has ever been. And it wasn’t a full month. They claimed I owed for a previous month.

  Water Systems, Inc.

  Date: 01/08/2024

  We certainly apologize for any frustrations or confusion. We would love to discuss your account with you. Please reach out to us directly and we can absolutely explain the charges and calculations on your account.

• Review fromPeter H

  Date: 01/03/2024

  1 star
  My water bill is $1.76, sewer bill is $3.05, processing Fee of $7.99, initial set up fee of $25.00, and a convenience fee of $5.00. I paid more in fees than my water. this is ridiculous.

  Water Systems, Inc.

  Date: 01/04/2024

  We certainly apologize for your frustrations. Please reach out to us directly and we can absolutely review your account and go over any questions you may have.

• Review fromChristopher R

  Date: 09/28/2023

  1 star
  This company tried to to bill me several times in the year 2022. It seems that they always have an excuse ready. I didn't and don't have an account with them at all. They're straight stealing from people. Good luck ever collecting any money from me.

  Water Systems, Inc.

  Date: 10/02/2023

  I certainly apologize for any confusion. Utility Billing Services is a third-party billing company hired by property owners to bill their residents. If you are receiving a bill and believe should not be, please reach out to us directly so we can check into this for you. You can send an email to [email protected], if you can include a copy of the bill you are receiving, that would be great! We look forward to hearing from you.

• Review fromMandy P

  Date: 09/06/2023

  1 star
  We are 2 people, who have lived in our apartment over 10 years. At first, our water bill was normal and comparable to other places we had lived, between $50 and $65 per month. Then, gradually over the years, it started to go up. Now, it’s averaging between $70-90. At first, we thought, maybe this was just the rising cost of water. However, it has started being exponentially higher and at random. For example, our bill in June was $85 and in July was $109, which is already higher than usual. Then, this month, our bill was $145. It’s really becoming ridiculous. We have not changed any habits, we don’t take baths, and we are very conscious about our water usage. We do not have a washer and dryer in our unit, and each of us showers only 3/4 times per week. Each time I reach out to ask why our bill is high, I get the same coin phrases stating that we are being charged based on the water we are using and “this price is normal for 2 people.” They have never offered to send someone to check or look into our issues and concerns. I have asked everyone I know that is renting, and none of them pay as much as we do. I understand that over the years things are going to increase somewhat. But, going from $50-$150 is outrageous. There needs to be some checks and balances within this company, because something is not right. I hope this is helpful to others and encourages them to up as well.

  Water Systems, Inc.

  Date: 09/08/2023

  We certainly apologize for any frustrations. I have reviewed your account and do see that we have discussed with you how the billing is calculated as the meters installed capture the hot water usage in the units and the city bill received for the property as a whole. Unfortunately, Seattle does have some of the highest water and sewer rates and they do typically increase yearly. If you'd like to discuss your account further, please reach out to us directly and we'll absolutely assist in any way we can.

• Review fromT. W.

  Date: 07/11/2023

  1 star
  I don't understand why this company is allowed to continue operating. They truly seem to make up bill amounts from month to month, and when you question them they're not able to provide anything other than "You must have a leak." NO, I don't. I've asked for a detailed, day-to-day statement of my usage and the answer to that was "We don't read the meters, we sub that out." What??? But they're not able to tell me WHO reads the meters. I have lived in my community and dealt with Utility Billing Services/WSI for almost 10 years and it seems to be getting worse. What's really bad is there seems to be no entity that can regulate or monitor them. I'm happy to sign on with others who have suggested the state attorney general, and will be submitting my individual communication ASAP.

  Water Systems, Inc.

  Date: 07/13/2023

  We certainly apologize for any frustrations and confusion. As the third-party billing company, we are billing the residents for the usage reflected from their individual submeters as we have been hired to do. However, we absolutely want to assist you in any way we can. If you would like to discuss your account further, please reach out to us directly so we can provide more in depth information.

  T. W.

  Date: 07/13/2023

  This reply is another example of this company's customer service. As I stated in my review, I've asked repeatedly for detailed information and been told no. If you genuinely want to assist me and finally provide the information, please provide a phone number or email address for a person or department that actually knows how to access the information.

  Water Systems, Inc.

  Date: 10/02/2023

  You can absolutely email us at [email protected] and we can provide information regarding your account and billing.