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Find a Location

CKE Restaurants has 1 locations, listed below.

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    Business ProfileforCKE Restaurants

    Restaurants

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    CKE Restaurants Holdings is the corporate company for Hardee's and Carl's Jr. restaurants worldwide.

    Products & Services

    CKE Restaurants Holdings is the corporate company for Hardee's and Carl's Jr. restaurants worldwide.

    Business Details

    Location of This Business
    6700 Tower Cir. Suite 1000, Franklin, TN 37067
    BBB File Opened:
    4/26/2016
    Years in Business:
    82
    Business Started:
    7/17/1941
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hardees
    • Carl's Jr.
    • CKE Restaurants Holdings, INC.
    Business Management
    • Mrs. Kendall Pourgholi, Customer Relations Specialist
    Contact Information

    Principal

    • Mrs. Kendall Pourgholi, Customer Relations Specialist

    Customer Contact

    • Mrs. Kendall Pourgholi, Customer Relations Specialist
    • Mr. Ned Lyerly, CEO
    Additional Contact Information

    Fax Numbers

    • (714) 780-6126
      Other Fax

    Email Addresses

    Customer Complaints

    29 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We ordered 2 large famous stars with cheese meals with heavy heavy pickles on March 18th 2024 around 6:59 pm. Male Employee with tattoos on his face who says his name was **** at the ************************************************************* was pacing and acting strange. Was acting like he was high on some sort of stimulant. When we got our food he didn't give us our drinks. We had to keep asking him before he finaly gave us our drink cups. He continued to pace from the front to the back constantly while he was making our food as if he was doing something wrong. He gave us our burgers and fries and we had to keep asking him for our drink cups. He finally gave them to us and we checked the burgers to see if they were made right. They weren't as they had hardly any pickles on the sandwich. We asked for him to give us a large side of pickles because the burgers were ordered with heavy heavy pickles. He refused and then started yelling at us that he isn't going to do anything for us. We kept telling him he needs to give us the food we ordered and he then told us he will only give us a couple tiny sides. He asked the other employee to make the sides and they were put on the order rack in the front out of reach to us. The employee continued to pace back and forth as we told him our pickles were "right there" and he just continued to ignore us pacing back in forth past our sides. He then started screaming at us that we weren't his boss.We respectfully told him that we were considering that we're paying customers and he was refusing to give us what we ordered. We got to the car and noticed our fries were cold and after the experience and his behavior as well as what appeared to be drugged out behavior we were afraid to eat our burgers because we thought he tampered with them so we threw it away.

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian H.

    1 star

    02/07/2024

    I went through the drive thru and drove away to keep the time down on their clocks to help them; and napkins weren't in the bag. I went 2 blocks away and had to eat. Making a mess with no napkins. I called and asked why and then I was rude and hung up. And then I called back to apologize and explain why people need napkins with these burgers and a guy answered and hung up on me after I said that there should be napkins in the bag at the drive thru without asking. .... Well I went back while still eating my burger and asked why I didn't get napkins and if I could have some and she just patted the napkin dispenser hard 3 or 4 times and told me to get my napkins. I had no idea where they were.. I've only been living here for around 7 months and never walked in. The guy that answered the phone the second time I called was just standing there acting stupid. The woman that did all of this said that I smelled of alcohol when I've been working on my 98 Durango majority of the day which requires brake cleaner for the engine cleaning I was doing... She threatened to call the cops on me and the little guy standing beside her started running his mouth when she got out of character. This is nonsense!!! I didn't have time to wait for police over some napkins. The woman was a manager and the boy was just trying to take her side not knowing that if he steps in a mans direction..... He just don't know. I just left and hope that she don't say that the wind blows away the napkins because that's what she told me. We haven't had wind for around 2 weeks now

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

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