About

Important information

• Customer Complaint:

  The BBB of Middle Tennessee processes all complaints for Nissan North America nationwide. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
  
  The business indicated they would like to speak with consumers before complaints are filed with BBB.
  It is not a requirement to contact a business prior to filing a complaint with BBB.
  
  Consumers are asked to contact Nissan Consumer Affairs 1-800 647-7261 (Option 7).
  
  NNA would also like to notify consumers of the following information needed in order to expedite your inquiry and provide you the best service possible. Please be sure to have the following information available:
  
  * Your current mailing address
  * Your day and evening phone numbers
  * The Vehicle Identification Number (VIN) for your vehicle
  * The current mileage on your vehicle
  * The authorized Nissan dealer you are working with (if any)
  * A recent diagnosis from and authorized Nissan dealer
  * A brief description of your request Due to the volume of complaints filed against this business, BBB only publishes the details for 40% of the total complaints filed.