Complaints

This profile includes complaints for Nissan North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Nissan North America, Inc.

  One Nissan Way Franklin, TN 37067-6367

  
• 

  Nissan Motor Corporation

  Farmington Hills, MI 48331

• 

  Nissan Motor Corporation

  Farmington Hills, MI 48331

• 

  Nissan Motor Corporation

  Farmington Hills, MI 48331

• 

  Nissan North America, Inc.

  1 Nissan Way Franklin, TN 37067-6367

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought Nissan has consistently ranked high in customer satisfaction surveys, including the **** *************************** Index (CSI) and the **** Sales Satisfaction Index. I am now very disappointed with 2 things. 1. I prepaid for parts and service in Sept 2024 till now I am still waiting on parts and service and my car still making noise while driving very embarrassing. People are telling me to go to another dealership. 2. I purchased a new Nissan Altima in 2020 and did not adjust my seat since I was the only one driving it. Now my sister and niece want to learn how to drive I have noticed that the seat doesn't move forward or backward and yet the Nissan dealership is asking me to pay over $1000 to fix the seat and yet they charge me $160 for inspection without any repair. I am very disappointed with your service. How can I recommend more people to buy Nissan vehicles again? Please resolve my concern.

  Business Response

  Date: 04/03/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ************ concerns with his Nissan Armada and Nissan Altima.
  
  A review of our records indicates Mr. *********** has not contacted Consumer Affairs regarding these concerns in the past; however, we would be happy to conduct a thorough review for assistance.
  
  We urge Mr. *********** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Numbers (VIN) and current mileage for further assistance.
  
  Thank you.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Nissan Sentra with 16 miles on the car. I started having issues with my front end. I bought new tires thinking that was the problem but continued to have issues. I took my car to the dealer I purchased it at 3 or 4 times after finding out there was a recall on the tie rods before they would fix it. It took someone to drive it to tell me it wasn't safe to drive before they would fix it. So they put a temporary, as they called it, fix on it. Now that it has been driven ***** miles it is having the same issue but Nissan refuses to fix it because it has been over ***** miles. Tie Rods are no a part that typically breaks and for them to have to be replaced on a vehicle twice in a year and a half is concerning. I feel like there is something wrong with my car to continue to have issues with my tie rods going bad when my car has alot of Interstate miles on it.

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to contact Nissan North America (NNA) and allowing us the opportunity to review Ms. **** concerns with his 2020 Sentra. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. **** contacted Consumer Affairs on March 19, 2025, to request financial assistance with the tie rod at ****** miles. Ms. **** was advised by her Specialist that the previous tie rod replacement was outside of the 12 months/12,000 miles Parts Warranty and NNA would not be in the position to assist with the repair.
  
  Unfortunately, there is no warranty extension, campaign, or recall on Ms. ***************** style="font-size: 0.875rem;">vehicle that would provide additional warranty coverage for the tie rod replacement, and we regret we are not in a position to offer financial assistance at this time.

  
  Should Ms. **** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my new Nissan Rogue in 2022. On 11/24/24, I took my Rogue to Nissan shop because water was leaking inside of the vehicle while it rained. Nissan stated they knew what the problem was and would fix the issue. The pillar on the right front was literally leaking water inside of the interior.Again, 01/25/2025 returned my vehicle for the same problem in the same area noted previously. Again, Nissan assured me they would fix the issue.On March *******, I noted water was leaking from the same area they supposedly had repair two times before. Also, now water is leaking on the drivers side where my seat belt is located! One, they did not fix the problem the first two times. And, two, the problem is worsening. My husband spoke with the manager at Nissan and he said we need to escalate this issue. When I take the Rogue back for repair, manager stated they are going to perform the same steps to address the issue. This is unacceptable considering these steps are not addressing the problem. The water leaking in my vehicle when it rains has to be doing damage. Manager recommended we ask Nissan to have an engineer look at my vehicle and figure out what the problem is.On 03/17/25, in good faith, my husband reached out to the NISSAN Corporation. He spoke with ******* who seemed eager to assist us. On 03/18/25, my husband received a call from ******* who stated to think about what we wanted to do. My husband told her we wanted the vehicle repaired but if it was not going to be repaired correctly we wanted our money back. On 03/21/25, her attitude changed. While recording my husband, she had the audacity to tell my husband that I needed to honor my contract! I have two issues with this statement. One, they went from showing concern for my situation to pointing the finger at me for selling me a faulty car. I want my vehicle repaired so when it rains it does not rain in my vehicle. Talk about a lack of integrity. Nissan needs to honor their contract with me.

  Business Response

  Date: 04/01/2025

  Hello,

  Ms. ********* complaints regarding her 2022 Rogue are within the applicable warranty period. Please transfer the Better Business Bureau (BBB) Complaint to the Autoline program for review and management.

  Thank you.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 04/07/2025

  Good evening, 

  On 03/31/2025, I was contacted by the Nissan Corporation. I was told I could finally take my vehicle in for repair after 3 weeks. I was told by representative (*******) the process would need to start all over. This will be the third time taking my vehicle in for repair. My concern is regarding residual effects of water leaking inside my car for so long in addition to Nissan addressing the problem correctly. As I previously stated problem is worsening.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Certified pre owned 2022 Nissan Rogue still under power terrain warranty from the Wolfchase Nissan dealership in May of 2023. On February 23, 2025, my cars engine would not start. When I finally got the engine to start it was blowing white smelly smoke out of the exhaust. This car gave me no signs of problems before this and I kept it very well maintained. On the 24th of February I had it towed back to the dealership I bought it from. It has now been a month with no car, no rental, and no answers. When I call the dealership they tell me they are waiting on warranty, when I call warranty they arent seeing anything submitted from the dealership. I have not been given a rental because a decision has not been made so I have been without a car for a whole month. I have children that need to be taken to school and a husband that works and we are down to ONE CAR! I am disappointed with how Nissan has treated me I have been a loyal customer for over ten years now and the way this has been handled has left such a bad impression!

  Business Response

  Date: 04/01/2025

  Thank you for contacting Nissan North America (NNA) and allowing us an opportunity to review Ms. ****** concern with her 2022 Rogue.

  An examination of our records indicates that Ms. **** has retained an attorney. Therefore, we recommend that Ms. **** receive any available updates from her respective attorney.

  Thank you.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lease with Nissan of garden city, Ny Im currently leasing a 2025 Nissan pathfinder. In the last 4 months Ive have taken the vehicle for service because the malfunction light came on the dashboard. Its for auto braking . The first time I sent the car in for service they replaced 2 different batteries. Also the vehicle was driven to a workers personal residence without notifying me. After about 10 days the vehicle was given back to me with no malfunction light on. 2 weeks later, I returned the vehicle in for service because the same malfunction light appeared on the dashboard. After another week in the shop, they replaced a censor and told me that took care of the issue. 2 days after picking up the vehicle, the same malfunction light was back on the dashboard. After another week, they told me that they need to make a program to fix the issue but I will have to drive with the vehicle as is for ***** days . At this point the vehicle was in service for over 30 days total and 3 parts replaced and waiting for the program to be created to fix the issue. I made a complaint to Nissan and they told me sorry they cant help me because the vehicle is going to get reprogrammed. It isnt fair and at this point I dont feel safe driving the vehicle. Can someone please help me ?

  Business Response

  Date: 04/01/2025

  Hello,

  Mr. ****' complaints regarding his 2024 ********** are within the applicable warranty period. Please transfer his complaint to the Better Business Bureau (BBB) Autoline for review and management.

  Thank you.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/23 I purchased a new Nissan Frontier from Dartmouth Nissan. It's been in the shop 9 times since purchase. There's been a clunking since day 1. My driveshaft was replaced on 6/16/23 and it wasn't resolved. On 1/21/25 I had a transmission leak fixed at Mastria Nissan. On 3/1/25 it was leaking again and the pan/gasket was replaced again. Following that repair, it started with a griding/whining noise. On 3/5/25 it was taken in again. They said they improperly programmed the transmission cpu. It never resolved, and I have it recorded. I contacted Nissan to review a Buyback. Since then, the transmission started leaking again. It's currently at ******* Nissan again for the transmission leak. Nissan contacted me today and told me they denied the buyback although they will not know the outcome of the latest trans leak. I paid $45k for this truck, and nobody will want it when they see the Carfax. It has ****** miles on it. I have contacted the Ma. Attorney General. I will also be communicating with Channel 12 News as well. The truck has had sloshing sounds behind the dashboard, grinding noises, clunks, and constant leaks in the transmission. I'm also contemplating hiring private counsel. Thanks for reading!! I have been speaking with ******* at Nissan Corp. *************

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******* concerns with his 2023 Frontier. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ***** contacted Consumer Affairs on March 17, 2025, to request assistance with ongoing vehicle concerns. Mr. ******* vehicle is still under the manufacturer's Limited Warranty and his concern will be forwarded to the BBB Autoline for further review.  
  
  We encourage Mr. ***** to continue working with his Specialist to resolve his concerns. 
  
  Thank you.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to open yet another case on the vehicle above. I contacted you on Saturday March 15th and was supposed to receive an email with a new case number, and we never got one. Please refer to all of the case numbers below regarding this vehicle. Case related to that incident. #******** Yet more troubles reference case Case #********. MONTHS OF ISSUES AND NO PARTS TO REPAIR. Numerous times back and forth to the dealership to pick up a car that was never repaired. Making car payments for a car that we can't drive. Vehicle is now back in the shop as of March 12th, 2024. Catalytic converter is out, 2nd transmission mount has failed. We are receiving information that there are no parts available to repair this issue until May. When we started having issues with this BRAND NEW vehicle, we asked that Nissan buy it back. We knew this was going to be a road that we DID NOT want to go down. I need an explanation as to why we are expected to keep a vehicle that is clearly a LEMON. I now will be making two more car payments for a vehicle that I can't drive, additionally, my registration is due April 15th and my car won't have parts for repair until May?Please contact me asap to discuss options for getting RID of this piece of JUNK. If we are unable to come to an acceptable resolution, I will be contacting our local news stations to make them aware of the issues Nissan has with their ability to provide repair parts. I will also be reaching out to an attorney as well.

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. *********** back-ordered Catalytic Converter for his 2022 Rogue. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. ********* contacted Nissan Consumer Affairs on March 14, 2025, requesting assistance with the back-ordered Catalytic Converter. On March 17, 2025, a Consumer Affairs Specialist informed Mr. ********* that the tentative Estimated Time of Arrival would be Mid-May. On March 17, 2025, a Consumer Affairs Specialist submitted a request for a repurchase. On March 18, 2025, a Consumer Affairs Specialist informed ************* unfortunately; Nissan North America is not in a position to repurchase the vehicle.
  
  We certainly understand Mr. *********** level of disappointment and are sorry to hear that he is dissatisfied with our decision.Please be assured, Nissan reviewed multiple factors with reference to ************** request for repurchase or replacement of his 2024 Rogue, and we must reiterate our decision. With reference to Mr. ********** desired resolution, Nissan's decision remains unchanged at this time.
  
  We encourage Mr. ********* to continue working with his local dealer until the vehicle is repaired and he is welcome to contact his Specialist directly and reference his case number 53907995.
  
  Thank you.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a 2025 Nissan Leaf and found that the Nissan Connect Route Planner was not working. I contacted Nissan Connect multiple times, received conflicting information, and after trouble shooting with them, I was told to take my car to the dealership to make sure my car was transmitting a satellite ********* car sat at the dealership for over two weeks, and I spent $100+ on **** before receiving a loaner. After extensive troubleshooting, and spending some time with an engineer at the dealership to make sure it wasn't an issue with my phone or the app, the dealership confirmed nothing was wrong with my car, escalated the issue to Nissan and asked me to come pick it up.I called Nissan Connect to let them know the dealership didn't find anything wrong with my car and learned my case was never escalated, despite being told otherwise. After I insisted that it gets escalated, Nissan Connect finally admitted that Route Planner had been discontinuedsomething I should have been told from the start. They also said I should have been discussing this with them and not with the dealership, even though Nissan Connect instructed me to take my car to the dealership. When I asked how come none of their agents told me the feature has been discontinued, they said that since it's a brand new car, maybe some of them didn't know.Neither Nissan nor Nissan Connect took responsibility. Nissan dismissed it as a third-party issue, while Nissan Connect claimed their agents simply werent aware of the service change. I was bounced back and forth for weeks with no accountability.This is not the first timemy 2022 Nissan Leaf had unresolved CarPlay issues, which Nissan also dismissed as a third-party problem. After dealing with this for three years, Im frustrated by Nissans refusal to take responsibility for the services they market as part of their vehicles.I am seeking compensation for my time, money, and frustration due to Nissans mismanagement.

  Business Response

  Date: 03/26/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ***** Nissan Connect concerns with his 2025 LEAF. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates Mr. *** contacted Nissan Consumer Affairs on March 5, 2025, requesting repurchase of his vehicle. On March 20, 2025, Mr. *** requested reimbursement for **** fees. On March *******, a Consumer Affairs agent informed Mr. *** that he would need to contact Nissan Connect to request a potential reimbursement. We would be happy to conduct a thorough review for reimbursement, though reimbursement is not guaranteed and is made on a case-by-case basis.
  
  We encourage Mr. *** to contact his Specialist directly to reopen Mr. ***** case and reference his case number 53794692.
  
  Thank you.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23074237
  
  I am rejecting this response because: I'm not necessarily rejecting this response. But I called my *** with Consumer Affairs on Thu morning PDT, as suggested by Nissan, and left a detailed message about what I was calling about. I haven't heard back. So, I don't know how to proceed from here. 
  
  Sincerely,
  
  Rakefet Hak

  Business Response

  Date: 04/10/2025

  Thank you for bringing Ms. ***** latest response to our attention.
  
  A thorough review of Ms. ***** request was conducted, and we are pleased to say we were able to assist Ms. *** with reimbursement of her **** expenses along with a monthly vehicle payment as a courtesy due to the inconvenience.
  
  We urge Ms. *** to continue working with her specialist to process the reimbursement. Should she have any questions, she is welcome to contact her specialist directly and reference her case number 53794692.
  
  Thank you.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rakefet Hak

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Nissan truck is under warranty. It has been in the shop over 2 months waiting on a part with no sign of a part being ordered yet.

  Business Response

  Date: 03/14/2025

  Response attached.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Certified Pre-Owned Nissan in mid December 2024. As of February 2025, it has a cracked oil pan. It was diagnosed by a mechanic. I took it to a Nissan Dealership since oil pan is covered by the *** warranty. The dealership is said its a cracked oil pan and made a warranty claim. Nissan *** is appalled that Im having issues so soon, as am I, and sends out their own inspector. Inspector says eh let me put a blue dye and see what happens. Inspector says no active oil leak. Im not here for an oil leak, Im here for a cracked oil pan thats covered. Theyre doing everything to not resolve an issue clearly stated in the ***. This is not including that ******** and ********* with Nissans Consumer Affairs are the WORST.

  Business Response

  Date: 03/25/2025

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******** concerns with her 2023 Pathfinder. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ****** contacted Consumer Affairs on March 6, 2025, to request  assistance with the cracked oil pan repair at ****** miles as the vehicle is covered under the Certified Preowned Warranty. We apologize for the frustration this situation has caused and will have an Executive Specialist follow up with Ms. ****** no later than Friday, March 28, to review the concern in further detail. We hope Ms. ****** is aware that this review does not guarantee a change in the outcome, however the Specialist will research the concern thoroughly to provide the best decision. 
  
  Thank you.