Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting with FPM for 2 years. My lease is up this month and Ill not be renewing my lease do to the traumatizing experiencing am having/had. I paid 950 for rent and **** for deposit; Upon signing my lease I was told verbally and in black-and-white that my last month rent will be prorated due to them not allowing me to move in until the 7th of September. I have contact them through email and the portal and no one as put the correct amount on the portal so I can pay my rent on time and before its late. Yes they all are getting my messages because they was calling and email me first but since I said something about prorated August rent the communication has went cold no response or reply to my email Can someone have them to prorate this month rent so I can pay my bill. I hope it doesnt take this much to get my deposit back

  Business Response

  Date: 08/02/2023

  This request was sent to us at 4:28 am and we have made several attempts to reach out to discuss this with the resident.  IF she would answer the phone or respond to the text, we can definitely talk with her about it. 

  Sent images of our communication attempts. 

   

   

   

  Customer Answer

  Date: 08/02/2023

  Hello the attached document show me letting them know on the 26th of July that my rent needed to be prorated for August. I also spoke to ***************** today around 10 a.m. this morning about August rent ; so this show that the information they stated is false..

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20410642
  
  I am rejecting this response because: FPM is not trying to honor the prorate that in the lease agreement. They are still trying to get the full ************************************************************************************************************************************** date which was September 7, 2021.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/03/2023

  Waiting for the resident to respond to our messages. 

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disable and they charged me for July rent and I moved out in **************** charge me for not painting the walls grey when they was white when i moved in and the company charged me for not deep shampooing the carpet when the manager emailed me to broom swept the property and did not refund me my deposit.

  Business Response

  Date: 08/02/2023

  The resident has not contacted us about any of these claims.  To clear up - the rent charge that is referred to was added by our system and removed after we processed the move out.  This has already been removed. As far as the damages that were charged to the resident, the total repair bill for this property after the resident moved out was over $14000.  Only $824 was charged to the resident.   I am unsure why the color of the paint does not  matter as the walls were left incredibly filthy and had to be completely repainted. See the attached photos. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foundationpm is the company I rent through. On May 8, my AC went out. I did a work order May 10. I did two more work orders between the original one on the 10th and the 23rd. I NEVER heard anything back from my work orders other than they were checking on it. On the 24th I got a text from an employee asking if an HVAC company could get into my house to access my basement to work on an HVAC unit for another unit. I told them no, they couldnt unless they would be working on mine as well considering it had been 14 days since I had put in a work order for the same issue. The employee told me that when they came for the other apartment, they would service mine as well and that I needed to be home between 12 and 4. I left work and went home so that I could have my air fixed. 4:00 comes, nobody comes to fix my air. I contacted the employee again and was told they only fixed the other units air and forgot about mine. Then, I was told theyd be back out the next day. Again, I waited at home during the times I was given and nobody showed up. I called said employee and emailed and never got a response. I began emailing any email I could find for employees with foundationpm letting them know my issues and that I needed my rent prorated for the month due to me having to spend extra money on hotels and fans to make my house bearable for myself and my child. I NEVER received not ONE response from anyone. Randomly, on May 31 a lady from an HVAC company called me and told me someone would be coming today to fix my air. Someone came. Air fixed May 31. So, I went May **** without air during the summer in *******, **. Unbearable. *** continued sending emails and phone calls almost daily trying to get my rent prorated with no responses whatsoever. Rent was due on the first and I still havent gotten any response about prorating my rent. But, on the fifth I got a text from an employee stating I needed to pay my rent. I told her my issues and she stated she could not help me.

  Business Response

  Date: 06/08/2023

  Attached is a word file showing where our mainteance team spoke to and reached out the resident on 5/15/2023, 5/22/2023, and 5/24/2023.

  Upon receipt of the ticket for the air repair, we assigned a vendor who could not get to the property in a timely manner and then we assigned it to a new vendor who was able to get to the home to make the repair as the resident claims, on 5/31. 

  We do not do in house repairs for AC so we must assign vendors who are all busy this time of the year for repairs.  The resident was communicated with and was not ignored.  We have a communciation system built into our property management software for text communciation that is the main option for communicating with our team, which the resident has not used.  We require residents to get renter's insurance so that they are covered if they need a hotel, but in this case, the resident's account does not show that she has current insurance.  

  She is correct that the team of people who call for overdue rent would know nothing about her AC repair ticket.  

  The average temperature in ******* for May 2023 was 78 degrees during the day, 68 Degrees at night.  These are not unbearable temperatures so I don't believe the insurance would have stepped in even if they had it.  

   

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21, 2022 I paid the sum of $2,525 to Foundation Property Management: ($600.00 1/2 off 1st month rent) ($1,800 Deposit) ($125.00 Lease Admin. Fee) for rental property at **************************************************** that was advertised as **************.Upon MHA inspection the property was found to be inconclusive on 10/19/22. I reached out to Foundation Property Management via email and in person to see about the matter. I was told in person that someone would reach out to me from their office no one reached out. On 11/02/2022 MHA found the house to be inconclusive for the 2nd time. I reached out to Foundation Property Management (in person) and was told theyre having a POWER ISSUE at this property and are waiting on MLGW to resolve the issue and didnt have a definite time this could be resolved. I have ask to be refunded my funds and was told it would be available on (Friday) 11/11/2022 some one from the office would notify me (no one did). On Monday 11/14/2022 I came to the office to inquire about about my funds was told that it would be given on 11/18/2022(Friday). I stated I have been told the same thing the previous week and ask to speak to Management. I was then was told by the same person the Accountant is out and will have to give me a refund and she would be in on tomorrow 11/15/2022 after not hearing from any one from their office I called and was told the Accountant had just stepped out someone would call me back. I have not received a call back nor my funds I have been patient in trying to get this matter resolved. I have a family to take care of and have only been given the run around throughout this ordeal with this company. Ive have spoken to ****** in person numerous of times about the issue in person and over the phone. I have also spoken with the Porsche via email and on the phone. I would to like to be refunded all funds given to this company by me.

  Business Response

  Date: 02/06/2023

  This was resolvced months ago.  The checks were cut on the 15th and picked up by the complaintent.