Complaints

This profile includes complaints for CDE LIGHTBAND's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CDE LIGHTBAND has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CDE LIGHTBAND

  2021 Wilma Rudolph Blvd. Clarksville, TN 37040-0026

• 

  CDE LIGHTBAND

  P.O. Box 31509 Clarksville, TN 37040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CDE Lightband makes little to no attempt to notify customers when their services are being terminated. Today is the 21st of April, and I have not received a bill from them by mail or email. They claim a bill they mailed me on the 15th of March was returned to them by the post office. They did not attempt to contact me by any other means when they had my phone number and email on file. Instead, they mailed an additional letter to me, knowing I would not receive it, to inform me that my services were terminated. Unfortunately, I have been away for army training. I will return to my apartment after not having power for a week. I feel they could have attempted to contact me by a different means since they know my mail had been returned. What is the point of requiring a phone number and email address if they do not even bother to use them when it matters.

  Business Response

  Date: 04/24/2025

  Hi Jazmine,

  
  We want to make it easy for you to stay on top of your CDE Lightband bill. You can easily find your current balance and due date through our online portal. We also send out a monthly bill and a late payment reminder if an account becomes past due as well as email reminders throughout your billing cycle. To ensure you never miss a payment, you might consider enrolling in autopay. For convenient access to your account information and notifications we recommend signing up for our online portal. If you would like more information or assistance with setting up the online portal or autopay please don't hesitate to contact us.

  Thank you, 

  CDE Lightband

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, I reached out to the power company to report an issue, but to my dismay, I found that their offices were closed for the holiday. I managed to get through to one representative via the emergency hotline, where I detailed my situation, hoping for assistance. However, in a troubling turn of events, they disconnected my service without warning in the early hours of December 26. Frustrated and concerned, I called the company again to plead my case, but they flatly refused to restore my service, leaving me in a difficult predicament.

  Business Response

  Date: 12/26/2024

  Good afternoon - 

  Our offices were closed 12/24-12/25 for the holiday. However, we have emergency dispatchers available 24/7. When connecting electricity there are application requirements and information that must be provided by the customer for us to establish an account. If service is connected outside of regular business hours, the customer is then instructed to follow up during regular business hours to complete the application. I am glad to see that everything has been taken care of on your account and service is active. 

   

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22731045
  
  I am rejecting this response because:

  When I called to transfer and restore service, the representative gave me a hard time. When I tried to explain my marital status, she refused to cooperate with me. Cutting off my power in the middle of the It is awful to sleep at night in this cold weather. I have young children living with me, and I called on the 24th to explain my situation. When your office resumed service, you guys still cut off my power. 
  
  Sincerely,
  
  Dickendy Barthelemy

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CDE Lightband has a monopoly on electricity in Clarksville Tennessee and they dont even give you 30 days with your bill before they cut off your power! Theres no disconnect noticed that go out. Its CLASSEST! And greedy. I HATE that the government FORCES me to give this company my money because if we could choose power companies this one would be out of business

  Business Response

  Date: 09/16/2024

  Good morning, Dezaraye. You are always billed for electric usage after your meter is read. Your balance is due 20 days from the invoice date. If the balance is not paid by the due date, you are assessed a 5% late penalty and late notice goes out to you in the mail. You have an additional 10 days to pay before you are subject to termination. You also receive 3 email notifications throughout the billing cycle. We offer many options to assist customers with their monthly payment such as autopay, payment arrangements, and agency assistance. If you would like to contact our office to ensure that you are enrolled in notifications and discuss alternative payment options we are happy to help! 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been deployed for the last 9 months. Had everything in my house unplugged and the power bill has been consecutively the same every month. Regardless of freezing temps and soaring temps. Has always been around the same. I have had no problems with it and everything is good. I recently got home on the 7th of December. The billing cycle runs from ***** of each month. But somehow someway my power bill has jumped too almost triple what it has been with anyone living here. So your telling me that within 8 days of usage is more than my normal power bill before I deployed for what would be a normal months worth of power? Thats absolutely insane. Before I deployed my bill was substantially cheaper this time of year than it is now. But somehow 8 days of power is triple what my normal bill would be. Makes sense giving the fact that just about everyone elses bill around me has jumped substantially, even after the fact I didnt have power at my house from 8 dec too 11 dec due to the tornado. But apparently you still owe money for power I dont even use for those 4 days.

  Business Response

  Date: 01/02/2024

  Good morning, ******************. Your bills have shown minimal usage while you were deployed. Your usage did increase after you returned home in the month of December, which resulted in a bill around $150. I researched your usage from December of last year and your bill was around $260. This makes sense that you were using your electricity for only a partial month in December 2023. I hope this answers any questions you may have. 

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had this same issue with CDE about 5 years ago. The issue is a Teredo IP Address with the internet service. I have a hard time connecting to other players on Xbox. The issue before they resolved it. But its happening again and I have been communicating with tech support, but they havent communicated since last Thursday April 27 th. They worked on it and communicated with me for a week now nothing.

  Business Response

  Date: 05/05/2023

  This customer has been contacted and the technical issue has been resolved.

  Customer Answer

  Date: 05/08/2023

  The issue hasnt been resolved and still having a lot of issues. When I can get the Teredo issue fixed it only lasts 3 to 5 minutes and its back again! Last Wednesday after I filed this complaint I received an email saying CDE made some adjustments, but it didnt work and I emailed them back letting them know this. I havent heard anything from them since! I really think that since gaming is the main reason for me having internet, they should do something besides ignore me!

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20013155
  
  I am rejecting this response because:
  They have not fixed the issue and I have emailed them after they said they made changes and told them it wasnt fixed. I havent heard anything back from them and that was last Wednesday 05/03/23. I emailed them again on Thursday 5-4-23 again yesterday Monday 5- **** and again no one responded to my email.
  Sincerely,
  
  *************************

  Business Response

  Date: 05/17/2023

  Our technical support department has been in continual contact with the customer and is actively working to resolve this issue. Thank you for your patience! 

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20013155 
  
  I am rejecting this response because:They have been in communication with me and I some how over looked a email and I was checking my mail twice a day for a response from them. When I noticed I over looked the email I responded and apologized. That was Wednesday the 17 th they replied and think they might have a solution and wanted to know when was a good time. I said anytime and they said they would schedule and get back to me. I havent heard anything from them for two days since that communication on Wednesday. Here it is Friday afternoon and it will carry on for another week. So I need to know what else to do for CDE to fix this issue? Im getting very tired of paying for something that I cant even use!! They have shown the past two days they dont CARE!! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/19/2023

  Our technical support reps have been in email communication with the customer multiple times today. We will be conducting testing at our ******* on Monday to further investigate how to resolve this issue. We are actively working to remedy this issue and provide the customer a positive experience. 

  Customer Answer

  Date: 05/30/2023

  Today is 5-30-23 and the last communication was 5-24-23 and still no solution to Teredo error. I have mentioned to CDE about a credit cause I am paying extra for faster speeds and cannot actually use it cause of the issue. They responded by saying they would summit a request after they fix the issue! But at this rate of communication 6 to 7 days and I have to email them for a response, its not going to be fixed or a credit of any sort while I pay extra for a service I really cant use cause of this issue. I dont think theyre taking this seriously and figure I would give up. Im not happy at all with the way theyre handling this!

  Business Response

  Date: 06/05/2023

  Our technical support team has worked with the customer and this issue has been resolved. 

  Customer Answer

  Date: 06/05/2023

  They fixed the Teredo issue but you can see they made another issue. My download and upload speeds suppose to be 600 MBs. You can see they are not! With my upload speed being so low its lagging. CDE hasnt really fixed it they just caused another issue and hasnt responded to me since Thursday 06-01-23. I have emailed the technician that has handling this issue on Friday 06-02-23 and today 06-05-23 and I havent heard anything from him!