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Business Profile

Beauty Supplies

GMBShair, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a wig order on 3/26/2025. I paid for the 3-4 day shipping total price, wig and shipping $239.97 and as of today 4/1/2025, I have not heard from them. I have used their (contact us) form to send 3 messages to them asking for a status but to no avail. I need my wig or a refund. I dont understand how this company can operate with no contact phone number. Please help me solve this issue. Is this a hoax and the company is not open for business? Any assistance you can afford me would be greatly appreciated. TIA

    Business Response

    Date: 04/17/2025

    Refund was already issued. It can take up to 7-14 days depending on the card merchant. Thank you.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Golden Mart Beauty Supply on November 17,2024. I've called and no answer only the automated system 24/7. I've sent an email and still no response. This is bad business. There is still no update information about my order. I paid $87.98 for my order which is *** 3 day (3-4) shipping. I will never purchase from them again. I want my money back ASAP.

    Business Response

    Date: 11/27/2024

    We have let the customer know the order was shipped already and she wanted order cancelled so we have issued a refund already. Case closed.

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 26, 2014, I placed an online order at Goldenmartbeautysupply  .com for a wig #***** (order confirmation attached) for $239.00. I also paid $17.95 for expedited shipping. On March 30th I received the incorrect wig. I sent the vendor an email indicating the incorrect order received and asked for the correct item or refund. On April 5th I received an email from the vendor (attached) stating they would send a return label. I never received the label, but I retrieved one from their website. I returned the wig item with the exchange form stating to refund the item. Attached is the return confirmation from ****. I never received a response or refund of $239.00 from the vendor. I am requesting a refund to my card.

    Business Response

    Date: 05/23/2024

    Refund was already issued. Normally takes up to 2-4 weeks to show. Thank you.

    Customer Answer

    Date: 05/29/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *******

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Mane Concept red carpet HD Nature Match Front Lace Wig ******* ******* on May 3 2024 I paid 49.98 for it to be delivered Air which should have arrived In 2-3 days my total price paid 109.97 I gave emailed and called multiple times with no response I want the wig a tracking number and or my money back can someone please help

    Business Response

    Date: 05/27/2024

    Refund was already issued!

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes my name is ****** ***** I order 120 dollars worth hair from gmb hair and I have not heard a word from them it's been a week! I've been ordering from them for awhile with no problems. My money stayed pending for 3 days if they knew they didn't have the product why allow my money to go through. Plus they don't let you go though ****** pay anymore you have to order directly from the page which I thought was strange. I've always had good response time from them. I'm on a fixed income I don't have 120 to give to anybody times is hard out here for people to be trying to scam and at this point I truly believe that's exactly what happened to me! I keep calling and emailing with zero response. Tell what else I'm I suppose to think when they took my money and I haven't heard anything. *** *******&n**p;You don't play with people money if you don't have the product you refund the money not sit up and ignore someone like the didn't pay you for a service. I WANT MY MONEY BACK! This is a disgrace and very disappointing. I've never had a problem I guess that's why I'm so pissed because I know someone is trying to scam me! I was ordering the hair for my daughter for Christmas. This is some rotten **! I JUST WANT MY MONEY BACK!. I always hear from this people gmb hair. Immediately when I've gotten hair in the past that how I know something isn't right. Ordering directly from the page is an absolute no go and I will never do it again and don't advise no one else to do either. Just give me my money back is all I ask and I'm good on yall.

    Business Response

    Date: 12/26/2023

    Hello, this order shows that it has been delivered and completed. 

    Delivered, Front Door/Porch

    ************ ** ***** 
    December 14, 2023, 1:58 pm

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/25/23, I placed an order for 6 packs of **** ***** **** ******* *** 22' KGD22. The total amount was $104.89. I specifically asked for the color of T1B/30. When I finally received my order on 08/08/23, it was the incorrect color; I was sent Color: 1B. I attempted to contact the company, but NO ONE EVER ANSWERS the telephone; instead, you are routed to a no-name voicemail.
    I then sent an email and explained that I received my order, but the color was incorrect. I included pictures of what I received, and I asked for a full refund and a shipping label to return the incorrect item.
    On 08/14/23, I received a reply via email from ******* ** (Customer Care Rep. ** ************ ** ************) stating they sent the only color they had in stock due to the pandemic demand and shortage and offered a 50% discount. I replied the same day and explained that I understood their issue however, that was not my concern as they NEVER informed me that they did not have the color I paid for in stock nor did they give me the option to cancel my order. I again asked for a FULL REFUND and a shipping label to return the merchandise.
    On 08/18/23, I finally received a response stating a refund would be issued upon receipt of the merchandise and a shipping label was attached to the email.
    On 08/19/23, the merchandise was mailed and on 08/25/23 it was delivered via **** at 10:14 a.m. Tracking No: **********************. I sent an email the same day reiterating the status of the return, including a photo of the proof of delivery, and inquired about my refund.
    Since then, I have emailed this company 2 additional times (08/28/23 and 08/29/23) regarding my money and have yet to receive a response. I am requesting a FULL REFUND ASAP. I no longer have the merchandise, nor do I have my money! This company is a completely unorganized scam! I will never order from here again nor will I recommend anyone to buy from this so-called company!
    Included photos: Shipping label & proof of delivery.

    Business Response

    Date: 08/31/2023

    The order has been refunded already per customer's request. 

    Customer Answer

    Date: 09/04/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, although it was only AFTER I filed a complaint did the seller reluctantly agree per their response, to refund my money. Thank you! 



    Sincerely,



    * ********

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i placed a 650.00 order with Goldenmartbeautysupply.com this Monday. They didnt provide me with a tracking number so I called them and emailed them asking when will my order arrive. She told me shortly, so I wrote back and asked for a tracking number and the agent have yet to respond to me. I spent a lot of money with them and now they are not responding to any of my emails. I smell a bogus business. Someone please help me out I dont deserve this. Horrible business.

    Business Response

    Date: 08/04/2023

    Hello, your order has been processed and shipped promptly and will be delivered by middle of next week. We thank you for your patience! Thank you.

    Your shipment

    ******************
    Estimated delivery
    Wednesday, August 09 by 7:00 P.M.

     

    Customer Answer

    Date: 08/07/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on March 15th for two (2) Boss Wigs - M876IFE #4. Received one (1) on March 24th - Order #******. I informed GMBShair via email that I had only received one (1) and wanted to cancel the back order. The packing slip had Qty 2 but someone from GMBGhair striked through 2 and wrote 1 (in red). Susan L***, a GMBShair representative, responded that the other one was on back order and asked if I wanted the last #2 that they had. I responded “no that I didn’t want it, as my original order was for a #4” and asked that they cancel the back order. I didn’t hear any more from Susan L*** or GMBShair. Today, April 7th, I received a statement for which I was charged for two wigs. I am asking that GMBShair credit my credit card in the amount of $34.99 for the item that I never received..

    Business Response

    Date: 04/10/2023

    We have already emailed you on the 8th that a refund was issued. Refunds do take 7-10 days to show depending on your bank. Pls close this case.
    Re: order #-****** from GMBShair.com

    Sent
    GMBShair.com <[email protected]>
    To:****** ********
    Sat, Apr 8 at 2:20 PM
    Refund has already been issued and normally takes 1-2 weeks for you to see on your end. 

    Customer Answer

    Date: 04/12/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some hair from GoldenMart Beauty.com, online. I order on March 17 and also paid for faster shipping. It is March 29. I have still not received the package and they are not responding to my messages or call about the status of my items. I am asking for a refund but they are not letting me because they are not responding to my emails or calls.

    Business Response

    Date: 04/07/2023

    Hello, this order has been delivered on the 5th and everything has been shipped and delivered. Please close this case. Thank you.

    ****************** Delivered

    Scheduled Delivery:
    Shipped to: ******* *** **
    Service Type: UPS 3 Day Select
    Signed by:
    Current location: ******* *** **
    Last updated: Apr 05, 2023

    Customer Answer

    Date: 04/10/2023



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2023 I ordered 3 wigs from the website goldmart beauty supply com. The outre lace front wig 2-in-1 pre-plucked lace parting Swiss lace L-parting wig Sarita. One in the color 1B and 2 in the color 99J. Order #-****** for 164.92. Recieved no wigs. Reached out via email on Feb 12 about the package not being delivered and not receiving a tracking number or I wanted. I recieved a response the following day on the 13th saying my "order has been processed, we will notify you further as soon as possible" I immediately replied back demanding a tracking number and which shipping company they would be using and got no reply and have not since recieved any updates. I also tried calling and this company's phone doesn't work. I am seeking a full refund.

    Business Response

    Date: 02/27/2023

    Hello, we have not received any emails regarding your concern but our records indicate your order was already cancelled and refunded last week. The refund normally take 7-14 days to show and you should see that sometime this week. Thank you.

    Customer Answer

    Date: 02/28/2023



    Complaint: ********



    I am rejecting this response because I provided evidence of all email correspondence with this business. Also I did not receive ANY refund from this organization nor did I recieve a package, tracking number or an email stating that I was issued a refund. I can provide bank statements from the account to prove this as well as the correspondence emails. I'd like the organization to provide proof as o have that I was given a refund.


    Business Response

    Date: 03/02/2023

    REFUND has been issued already last week! Refunds do take 7-14 days on average. Thank you for your patience!!

GMBShair, Inc. is NOT a BBB Accredited Business.

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