Searchers of Records
VitalChek Network, a LexisNexis CompanyAbout
Important information
- Additional Info:
The company has provided BBB with the following statement:
VitalChek has advised BBB that response delays from some
states Vital Records office are causing delays for VitalChek’s response time to
consumers.
"VitalChek is an authorized ordering service for more than 500 government agencies nationwide that are responsible for issuing birth certificates and other vital records. VitalChek has been providing these services for 30+ years and processes more than 2 million vital record orders annually.
The ordering process includes collecting and validating specific information required by the individual issuing agency and then securely submitting that information to the agency for processing and shipping. For security purposes, VitalChek does not handle the certificates nor does it have control over the actual issuing and/or shipping process. These actions are all handled by the government agency responsible for issuing vital records.
VitalChek has multiple ways to assist with questions including: online chat during the order process; online via our FAQs at https://vitalchek-solutions.custhelp.com/app/ask where the customer can ask a question via email; post-order customer support with agency-specific toll-free phone numbers listed on the order confirmation email; and via social media response at https://www.facebook.com/VitalChek/, https://twitter.com/VitalChek. Prior to contacting the BBB, please reach out to VitalChek with your questions or concerns via these methods."
About This Business
Years in Business: 38
Business Details
- Local BBB:
- BBB of Middle Tennessee
- BBB File Opened:
- 11/29/2000
- Business Started:
- 8/1/1987
- Business Started Locally:
- 8/1/1987
- Business Incorporated:
- 4/21/1988
- Type of Entity:
- Corporation
- Alternate Names:
- VitalChek Network, A ChoicePoint Company
- Vitalchek Network, Inc.
- officialtraveldocuments.com
- Business Management:
- Mr. Jeff Piefke, Vice President
Additional Contact Information
- Principal Contacts
- Mr. Jeff Piefke, Vice President
- Customer Contacts
- Mr. Jeff Piefke, Vice President
- Mrs. Judith Nelms, Director of Operations
- Social Media
Additional Information
- Business Categories
- Searchers of Records
Latest Reviews
Edward A
"Vitalcheck.com is a scam!" ... Read full review
Taylor V
"If you can use any other service to get your records, I would highly recommend it. If you have no other option but to use them, do not pay any extra for "priority processing" unless you want to get scammed out of money and treated to unprofessional and unhelpful customer service." ... Read full review
Tricia W
"They cancel the order, the don't communicate. I uploaded notarized documents (which costs money for a notary), yet they get rejected because the notary stampl with the license number was too small for VitalChek to read." ... Read full review
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