345 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sharon M M
1 star05/10/2024
DON'T DO BUSINESS WITH THIS COMPANY I ordered a birth certificate that will not be delivered until Nov 2024 This date was unacceptable to me so I tried getting my $79.00 refunded. I called 2 times and was put on a voice automated track for 30 minutes each attempt to speak to a customer service representative I got an email response telling me I could not cancel and at end of email was the word resolved!!Review from heather s
1 star05/08/2024
I ordered a birth certificate in 21 still don't have it. they say its not their problem and refuse to refund meReview from Amber R
1 star05/08/2024
This place is a scam! I was charged $45 for my birthday certificate and received an email saying it would be in the mail on APPROXIMATELY April 1st. Well April came and went and I received nothing. So I emailed them. Then I get a response saying it takes up to 12 weeks. By this point we’re on week 11, so I wait another week. Once again NOTHING! Email again, now I’m getting told it will take a week to do “quality control“ and another 2 weeks to mail it!!!!!! DO NOT USE THIS COMPANY!Review from Eric H
1 star05/08/2024
This company is a total scam.. I spent over $80 including 20 for expedited 2day service, and it’s been over 2 months and my order still says “processing”.. now I lost my job opportunities due to not having these documents and they stole my money and refuse to give me the documents ordered. This place needs to be investigated and shut down ASAP. Bunch of criminal sacks of garbage. Less than human scumbags.Review from Mel S
1 star05/07/2024
I ordered birth certs for myself, and was not in a hurry. The website worked fine, it was easy to use, but not being in a hurry, I went with the least expensive means to have shipped to me. BUT I was charged for overnight service, and the certs didn't come for 3 days. Tried to contact them, left a few messages, no one responded. I won't use them again.Review from Mary Ann V
1 star05/03/2024
My husband passed away in Oct. I needed my marriage license for Social Security. I sent in $79.00 to Vital Chek to get a copy.Everytime I look into where it is they say it’s being processed.It is now May and I still haven’t received it.I went online put in my order number and pin and it says it’s expired order number.I really couldn’t afford this so I would like my money back since I never got it to use itReview from Michelle D
1 star05/03/2024
Needed my birth certificate for a cruise. I couldn’t get my passport in time and was notified through vital check that my B/C will be delivered by 10/8/24, I ordered 6 weeks in advance and paid the extra shipping. It’s 05/03/24 and it was just delivered. So NO I do not recommend Vital Chek. Silly me all I had to do was call the city hall in my birth city and they sent my birth certificate from CT to FL within 3 business days.Review from Diana A
1 star05/01/2024
This company tried to charge me $82 for a death certificate. But their website clearly says the total cost is $21 for one certif. copy plus $4 for second plus $10 fee plus $1 postage. That adds to $36, not $82. when you try to input your information, it gets in a loop and you have to do it over and over and over and over. Thankfully I read the reviews and I will not be giving these crooks my money. I have no idea what is city government would contract out to this scam company.Review from Lacie S
1 star04/20/2024
I ordered my birth certificate so I can get my passport for my wedding. I do not live near where I was born so I thought this would be a great way to access it. I ordered it on 2/27/24. The processing time was 21 to 45 business days. As of 4/20/24, I still do not have it. The website says it’s still “processing”. I have called the number multiple times and always get stuck waiting, it says to call back later when call times are not so high. I have called all different types of day, have waited over 30 mins each time, no results. I just want my birth certificate that I paid for.Review from Brianne V
1 star04/19/2024
It's been 13 business days since I ordered. Everything I have says 7-10 days from 4/2. I have been told they "have done their job once you ordered" basically meaning they don't really do anything. I will now have to drive to the state and get the paperwork, which the state does same day within 30-45 minutes. This is a worthless service if you have a deadline and may have put my travel in jeopardy.
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