Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  135 John Rich Blvd. Murfreesboro, TN 37129

  
• 

  Tractor Supply Company, Inc.

  2028 N. Locust Lawrenceburg, TN 38464

  
• 

  Tractor Supply Company

  461 Voluntown Rd Ste 1 Griswold, CT 06351

• 

  Tractor Supply Company, Inc.

  3000 S. Memorial Drive New Castle, IN 47362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to delete my neighbors club account. After a horrendous experience with an employee at the ******** Alabama store I decided not to shop there anymore, this was from February that I wanted my account deleted. My wife was in the store recently and they asked for her phone number and I immediately started getting emails from TSC referring to the account that should have be deleted five months ago. I called customer service and was told that they cant just push a button and delete your account. The website tells you that your account will be deleted within ten days.I believe five months is enough time to honor my request. I have called and emailed since that call on 07/19/25 and have yet to hear back from anyone.I want my account deleted and an apology for the way I have been treated from the rude store level to the service line.I used to spend between ***** to ***** dollars a year there and have since spent only $300 this year and only because of necessity

  

  Business Response

  Date: 07/28/2025

  Hi ****,
  

  I am so sorry to hear about your experience at the ********, AL store location. This is not the type of in-store service we pride ourself on. Per your original request made to the customer solution center, we have escalated the request or the removal of your information and unenrollment from the **************** Please be mindful the respective department works these inquires in the order in which they are receive and may take longer than usual due to delays at this time. Once completed we will be sure to notify you immediately. Additionally, these changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. Again, I am so sorry for any inconvenience you have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23657687
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a riding lawnmower that was delivered June 30th. The third-party deliver man said that the store couldnt find the official starter key for the lawnmower but to accept delivery and the store will send a new key. Not knowing which store the mower was picked up at, I called the main number of Tractor supply and reported the issue. They said they would assist me but needed a little time. No return call was made to me as promised so I called about a week later. The girl in the phone said that I needed to call the manufacturer and I told her that Tractor Supply should be doing this for me and have a new key mailed to me. Then I got an emailed saying they reached out to the manufacturer and I should hear back soon. Around July 8th, after not hearing back from anyone again, I called and got no where with a resolution. Its like they arent following up and each person acts like they dont have record. After spending $5,000 on an expensive mower, I should have an official key to operate the mower.not a make shift/generic key that doesnt fully insert. I need resolution!!

  

  Business Response

  Date: 07/18/2025

  Hi ****,
  
  I am so sorry to hear about your experience regarding not receiving the original key for your purchased item "Toro TimeCutter HAVOC Edition 54 in. 23 ****** Zero-Turn Mower with MyRIDE, Kawasaki Engine" from the ******, ** store location . This is not the type of service we pride ourselves on and appreciate you bringing this to our attention.
  
  Upon speaking with the store's management, it has been confirmed they have the respective key for your mower purchase currently in store at this time. The Store Manager ****, advised he has attempted to contact you at the phone number provided but were unable to get a hold of you having to leave a voicemail. Per your request, the Store Manager has confirmed they will mail the respective key to the delivery address associated with the order in question.   Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. For any further updates, please feel free to contact the Tractor Supply store location in ******, *** Hi ****,
  
  I am so sorry to hear about your experience regarding not receiving the original key for your purchased item "Toro TimeCutter HAVOC Edition 54 in. 23 ****** Zero-Turn Mower with MyRIDE, Kawasaki Engine" from the ******, ** store location . This is not the type of service we pride ourselves on and appreciate you bringing this to our attention.
  
  Upon speaking with the store's management, it has been confirmed they have the respective key for your mower purchase currently in store at this time. The Store Manager ****, advised he has attempted to contact you at the phone number provided but were unable to get a hold of you having to leave a voicemail. Per your request, the Store Manager has confirmed they will mail the respective key to the delivery address associated with the order in question. Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. For any further updates, please feel free to contact the Tractor Supply store directly, located in ******, *** Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  

  Business Response

  Date: 07/18/2025

  Hi ****,
  
  I am so sorry to hear about your experience regarding not receiving the original key for your purchased item "Toro TimeCutter HAVOC Edition 54 in. 23 ****** Zero-Turn Mower with MyRIDE, Kawasaki Engine" from the ******, ** store location . This is not the type of service we pride ourselves on and appreciate you bringing this to our attention.
  
  Upon speaking with the store's management, it has been confirmed they have the respective key for your mower purchase currently in store at this time. The Store Manager ****, advised he has attempted to contact you at the phone number provided but were unable to get a hold of you having to leave a voicemail. Per your request, the Store Manager has confirmed they will mail the respective key to the delivery address associated with the order in question. Well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. For any further updates, please feel free to contact the Tractor Supply store directly, located in ******, **. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  
  

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23610766
  
  I am rejecting this response because:
  I have not received any phone calls, voicemails or the mower key. I have been told in several occasions that Tractor Supply customer service will help me and Ive yet to have resolution. I would like the official key mailed to me immediately. I also want tracking info of the key being mailed to me, so I can monitor it. 
  Until I receive the official key, I will keep this case open. Too many failed promises. 
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/28/2025

  Hi ****,
  
  I sincerely apologize for any delays in receiving your key for your purchased item "Toro TimeCutter HAVOC Edition 54 in. 23 ****** Zero-Turn Mower with MyRIDE, Kawasaki Engine" from the ******, ** store location . This is not the type of service we pride ourselves on and appreciate you bringing this to our attention.
  
  The ******, ** Store Manager has been confirmed they have the respective key for your mower purchase currently in store at this time. Upon review there was miscommunication which resulted in the delay of the item being mailed to you  The Store Manager ****, advised he will have the respective key delivered to you by a store employee. as a courtesy due to the delays and inconvenience you have encountered. For any further updates, please feel free to contact the Tractor Supply store directly, located in ******, **. Again, I am so sorry for any inconvenience experienced.
  
  The TSC Customer Solutions Team
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the key delivered to my house and am satisfied finally. I wish we could have resolved this through your **************** but unfortunately, that wasnt the case. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You purchased a mini bike b200 there was screws and bolts missing. right side light bulb was not in place correctly. The engine is making a loud clanking noise. Seems like it was not put on correctly. I called and spoke with the manager last night and was told that because they didn't have enough cash for the refund . I was offered a store credit however i don't want a store credit. I would like for the bike repaired. And since they dont do repairs I would just like for a refund.

  

  Business Response

  Date: 07/19/2025

  Hi ******,
  
  I am so sorry to hear about your experience regarding your mini bike purchase and issues you have encountered with the product. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. in order to provide further assistance, may we please receive the details for the store location in which this purchase was made?
  
  Once the requested information is received, to make sure something like this doesnt happen again, well discuss this matter with the District Management at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pressure washer from tractor supply August 2024. I opened the box in June 2025 and the gun is broken. I contacted the manufacturer and they keep giving me a run around regarding the part. I need this replaced asap. I have been waiting for over a month already and have been told itll be another 6-8 weeks.

  

  Business Response

  Date: 07/18/2025

  Hi *******,
  
  I am so sorry to hear you have been experiencing an issue with your pressure washer purchase and any delays encountered. Per our company's return policy, If youre not completely satisfied, a return can can be made within 30 days of the purchase date. Well be happy to exchange or return the item at its original purchase price. Upon review, your purchase is currently outside of our return and exchange period, therefore we advise to please continue working directly with the manufacturer under the product's warranty. If the purchase was made in store, the final decision is up to the store manager's discretion. Again, I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** *******. I am a disabled senior citizen. In 2016, the *************** placed me on **** benefits for various medical conditions from which I suffer from. On 7/8/25, I paid $454.76 to Tractor Supply Company to have nine, small, light, and soft cat carriers delivered to me, which was guaranteed to arrive by 7/11/25. These nine items were supposed to be shipped in one box. When I didn't receive this package on 7/11/25, I called their 800 number and spoke with ******* on a recorded phone line. ******* said that each of these items were shipped separately, and that I should be receiving three or four of them by 7/15/25. ******* went on to say that she did not know if or when the remaining items would get to me. I told ******* that this was unacceptable, and that I never would have agreed to have these items shipped separately, or for them to arrive later than the 7/11/25 guarantee I was given when I purchased them. I also let ******* know that I was willing to wait until 7/18/25 for me to have all of these nine items in my possession. Otherwise, I would be returning all of whatever items that had been shipped to me by that date and then cancelling the whole order and expecting a full refund. I also have this all in writing via email. I then consulted with my attorney, who instructed me to contact the BBB to let you know what is transpiring. I also filed a dispute with my bank earlier today and provided them with this same information.

  

  Business Response

  Date: 07/18/2025

  Hi ****,

  I sincerely apologize for any delays you have experienced as a result of your online order not being delivered in full by 7/18/2025 as anticipated. I understand how frustrating this may be and apologize for any inconvenience this may have caused. Per your request, I have initiated the return process for the 4 delivered items to be picked up by *** on 7/18/2025 between the hours of 12:00pm and 5:00 pm. Once the items are picked up and delivered to TSC, the refund for the respective 4 items will be processed.
  
  As for the additional 5 items that were shipped but not received, I have successfully processed a full refund for all 5 from your respective online order as of 7/18/2025. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, i am so sorry for any issues you may have encountered. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23606609
  
  I am rejecting this response because: I have followed your instructions and have proof of doing that. I am willing to wait and see if what you stated will happen. If it does in the exact time frame you guaranteed, I will then dismiss this complaint.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/28/2025

  Hi ****,
  
  I sincerely apologize for any delayed responses. Upon review, I have confirmed a refund has been processed in full for your online order at this time. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/4/25 I visited the Tractor Supply location in ***************. I received very poor customer service from ***** and *******. I contacted customer service on 7/5/25 and I can report that most of my concerns were taking care of but I was also promised that the store's district manager would make contact with me to discuss the service. As of 7/13/25 I have not had any contact with the district manager.I would like the supervisor of the store's district manager to make contact with me with answers to the following questions:If store staff were told by store management to ask EVERY customer if they qualified for the Hero Discount on 7/4/25, why were they not following management directives.If the cashiers are to check the customer's account once a phone number is provided, why did ***** decide he didn't need to check my account status and provide me my discount.Why, when I asked about the missing discount, why did store employee ******* get upset that I didn't inform them that I qualified for the discount.Why did ******* then tell me that if I wanted the discount, that I could go to the end of the line and they would process a return and then re-ring my order.Why if the store's district manager had been directed by corporate customer service, why did they decide to ignore both the customer and corporate direction.

  

  Business Response

  Date: 07/14/2025

  Hi ***********,
  
  I am so sorry to hear about your experience regarding the conditions of the encounters with two staff members ******* and ***** at the ******,** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  

  Business Response

  Date: 07/14/2025

  Hi ***********,
  
  I am so sorry to hear about your experience regarding the conditions of the encounters with two staff members ******* and ***** at the ******,** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23594299
  
  I am rejecting this response because:

  The district manager has had plenty of time to respond to the original complaint. As I stated, I would like the questions I provided answered by the district manager's supervisor. Why would I want to speak to the person for which I was forced to file this complaint with the BBB?

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 07/14/2025

  Hi ***********,
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with Leadership and will have them reach back out to you within 72 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23594299
  
  I am rejecting this response because:
  

  This incident occurred on 7/4/25 and was reported to customer service on 7/5/25 at which point **** informed me the district manager would contact me with 72 hours. Even with business hours the 72 hour period ended on Wednesday 7/9/25. Please expedite. There is no reason I customer should have to wait because a district manager has failed to do their jobs. This was concerning the Hometown Hero discount that I didn't receive on 7/4, so let's just say I know a thing or two about accountability. Asking me to wait another 72 hours is wrong.

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 07/28/2025

  Hi *****,
  
  I sincerely apologize for any issues encountered  due to delayed response from the ******, PA store's District Manager. This is not the type of online service we pride ourselves on and appreciate you bringing this to our attention.
  
  Upon further review, it has been confirmed you were contacted by phone as of 7/16/2025 and provided further assistance regarding this matter. Additionally, well address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visiting tractor supply in ********, ** I noticed the heat lamps were all off and alerted the attendants. They said their team lead told them to leave the heat lamps off because the birds were older and overheating. They had 2 week old chicks mixed with 12 week old chicks, the youngest need heat 24/7 to maintain life. There was also no food available left in their feeders, and the water was filled with woodchips and barely drinkable. One dead chick was found under the heap of chicks desperately cuddling under the off heat lamps. I convinced the assistants to turn the light on and they took the dead chick away once I pointed it out. All chicks of all ages huddled under the newly on lamp. The attendant claimed it had been off all afternoon (I visited at 5:15pm). When I asked the team lead (******) why he had them off he blamed his team lead saying when the chicks get older they overheat but could not tell me what was a sign of this happening (panting and retreating from the lamp). I asked the attendants who ******** team lead was and they said he WAS the team lead. The lack of knowledge team members have about the live animals they sell in store is negligible and in this case led to killing their animal. Proper training is never provided and is abusive for live animals such as baby chicks and ducks.

  

  Business Response

  Date: 07/14/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding the conditions of the live chicks and heating lamps being off at the *********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tractor supply is carrying ************ selection with zero warentee. The plants have zero roots on them. They are mearly cuttings stuck in mulch. Plants look like they are alive because they can produce leaves temporarily without roots. They are robbing people ! There are no signs saying zero warrantee. They tell you to check online for warrantee. Of which there is zero warrantee! It needs to stop. People are being robbed by the millions. Ive lost 80$ this year on fake plants!

  

  Business Response

  Date: 07/18/2025

  Hi *****,
  
  I am so sorry to hear about your experience regarding the quality of your plant purchases at the *******, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this purchase being made in store any decisions regarding reimbursements or refunds are up to the ******************* For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 72 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tractor is under warranty. I have contacted business on numerous occasions. And I was even promised to have someone call me back. Nothing has happened and the tractor is still not repaired. No one has called me and every time I try to call it is a dead end.

  

  Business Response

  Date: 07/11/2025

  Hi ****,
  
  I am so sorry to hear you have been experiencing issues with your product's warranty and getting assistance. Its never easy when something youve spent your hard-earned money on isnt working properly. Per our return policy, If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date and 90 days for active *************** members only. We are happy to exchange or return the item at its original purchase price! 
  

  Upon review, your purchase was made on 5/12/2024, therefore it is currently outside of our return/exchange policy at this time. However, your respective product has a manufacturer warranty of  "3-year no hour limit warranty and 5-year frame warranty for peace of mind ". The manufacturer warranty begins from the date of your purchase, and once manufacturer warranty has ended the extended warranty you purchased will then go into effect. By reaching out to *************************** directly, you can get information regarding the details of your plan, along with information about the manufacturers warranty your "Cub Cadet Enduro Series 46 in. 22 ****** Riding Lawn Mower, Kohler Engine, Hydrostatic Transmission" may still be under. Representatives can be reached 24 hours a day, 7 days a week at **************. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get them to uphold the warrenty on an atv that I purchased, since right after I bought it. Was told today to just deal with it or fix it myself and sell it for whatever I could get out of it. This is the second one I have purchased and the first one was exchanged for this one and they both have the same problem. I have done everything they have asked and they will not help. It's a lemon and is currently sitting at their place of business with nothing being done to it

  

  Business Response

  Date: 07/05/2025

  Hi *******,
  
  I am so sorry to hear about your experience regarding your ATV purchase at the ***********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention. Per our return policy an item can be returned for an exchange or refund within 30 days from the original purchase date and 90 days for active *************** members only. Once a purchase is outside of the respective time frame customers are required to work directly with the manufacturer under any available warranties. 
  
  For further assistance, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Please be mindful the store's management has the final decision regarding any exchanges or reimbursement for items purchased in store that is currently outside of the return policy time frame. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23555048
  
  I am rejecting this response because:

  I did try to return in within the 90 day window being a neighbors club member and they told me no because it was outside of the 30 day window. They never even told me about the 90 days. I was told to contact Bighorn, which I have and nothing has been done, no one will work on it because it has to many issues. Im irritated to find out that it should've been done because it was within the 90 day window and now I have fought for months to get something done with it. It is almost to the end of the year warrenty and now it is sitting outside in a cage getting rained on at the coffeyville,ks tractor supply and I'm just now finding out this could have been resolved months ago, but the store refused. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/07/2025

  Hi *******,
  
  Per our recent phone conversation, the Store Manager at the ***********, ** store location has confirmed they will be glad to assist with accepting the defective item for a return and full refund. We've address this issue with our internal team and confirm the proper steps are taken so we can prevent this from happening again.  Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST