ComplaintsforTractor Supply Company, Inc.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Tractor Supply website is advertising items for a very reasonable price. After purchasing items and being charged they will cancel your order for items on sale/clearance but keep the items that are regular priced on order. Seems like a bait and switch.

  

  Business response

  04/15/2024

  Hi ****,

  I sincerely apologize for any delayed responses. I am so so sorry to hear there were issues with your online order. I have reviewed your order details and information, as advised on 4/10/2024, the order cancelled due to the items no longer being available for purchase at the selected store locations due to an inventory discrepancy and selected items being damaged as well. As a one time courtesy for any inconvenience experienced, I have sent a $15 electronic gift card to the provided email address. Again, I am so sorry for any issues this may have caused. 

   We are passionate about serving our customers and appreciate the opportunity to be here for you.

  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  04/16/2024

   
  Complaint: 21567472
  
  I am rejecting this response because: I don't need or want there $15 dollars. I suppose some people would take that and accept there response/lies. I would rather not accept there miserable attempt to bribe me. I will rather keep my pride and pass along there deception. Hopefully persuade others to shop elsewhere. Thank you BBB for your efforts.  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  3/28/24 759pm ****** ** tractor supply store Purchased of 13 ducks The ducks where purchased by myself to save them from the condition they had them in. The ducks couldn't move with how big they are and the small area they were kept in. Paid$ ***** dollars for the ducks and now have to buy medication for foot blisters from living in p*** and pee. I also have to buy eye medicine because they didn't have access to water to clean eyes out. The manager was disrespectful and now I have animals that aren't healthy because tractor supply wants to sell sick animals. Have pictures and video of size and condition and it's unacceptable

  Customer response

  04/03/2024

  Tractor supply store location is 

  2019 ***************, ******,ny13421

  Store number #***

  Managers are **** and *****

  

  Business response

  04/08/2024

  Hi ********,
  

  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience regarding the conditions and care of the live chicks purchased from the ******, ** store location. This is not the type of in-store service we pride ourselves on. Please rest assured we have contacted the **************** Team to address your concerns.
  

  Additionally, the ******, ** Store Manager has tried to reach out to you on two occasions on 4/1/2024 regarding the matter, but was unsuccessful in getting a hold of a someone to talk to. Due to this purchase being made in store, any form of reimbursements will require further assistance from the Store at this time. Please feel free to reach out to the local store and speak directly with the store manager **** at your convenience. 
  

  Each year we work diligently to make any necessary improvements to our Chick Days events, so we appreciate you bringing this to our attention. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0754710, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 17, 2024, I shopped in person at the Tractor Supply in ********** *******. I looked at a riding lawnmower that was on display in front of the store. There were 3 models of this mower side by side by side. I had been to the same store on 2 separate days and looked at these mowers. After leaving and doing a price comparison at home, I decided to purchase it that night. I paid $2500 for the mower including $70 for shipping. Shipping was great and it was delivered the next morning, March 18. I was at work when it was delivered but had it placed in the garage remotely. When I arrived home, I noticed that I was delivered the one mower that had a flat tire. Thinking it was an easy fix, I filled it with air. A couple hours later, it was flat again. When I contacted the store, they suggested that I bring the mower back for exchange, fix it myself and get reimbursed, or remove the tire and have it exchanged. I explained that I paid shipping for a working unit but I was ignored. I asked why I was sent the unit with a flat, and I was told because that was the only unit left. I explained that if I had the capability to do as they asked, I would have picked the mower up when I purchased it. After 2 failed attempts at the store, I contacted the customer service. After they assured me the issue would be resolved and I would hear something the next day, I have heard nothing, 3 days days later.

  Customer response

  03/22/2024

  Tractor Supply

  129 ***************

  **********, ** 46168

  

  Business response

  03/28/2024

  Hi *******,
  
  I sincerely apologize for any delayed responses from management in reference to your issue and receiving a flat tire on your purchase of a new riding lawnmower from the **************. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  To make sure something like this doesnt happen again, well discuss this matter with the District Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  04/07/2024

   
  Complaint: 21472900
  
  I am rejecting this response because:
  The wheel on the mower I purchased was finally repaired after several attempts and phone calls. I was also informed I would recieve a 10% refund for the trouble. This I did not recieve. Again, I made several attempts. I did not ask for the 10% refund but I was told I would receive it.
  Sincerely,
  
  ***************************

  

  Business response

  04/08/2024

  Hi *******,

  I am so sorry for any delays or issues experienced. I have processed a refund for 10% the cost of your purchased item before taxes, resulting in a refund total of $230.00. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.  
  

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0757770, and any team member will be able to assist.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased cat food and everything regarding the transaction was great. The issue I am having is I entered my email at the register for points and have since been getting numerous marketing emails and have tried unsubscribing five times. Still getting the emails.

  

  Business response

  03/20/2024

  Hi *****,

  I am so sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. If youre a member of our *************** you will still receive ************** reward emails specifically.
  

  These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely as they may have been scheduled weeks in advance. And dont forget, if you change your mind down the road, you can always sign back up on our website! Again, I am so sorry for any inconvenience this may have caused.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST
  

  
  

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ****************

  

  Business response

  03/20/2024

  Hi *****,
  
  I am so sorry for any issues you have experienced regarding your credit account, and understand how frustrating this can be. For security purposes, the Customer Solutions team has absolutely no access to any TSC Personal , TSC **** or Business Credit Card account or banking information to see the terms of your specific card agreement. Nor do we have the ability to reverse any late payments or credit reports. Credit accounts are approved and provided through Citibank, as a result, for further assistance with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  03/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hi, I am filing this complaint for order ID ********** I bought 3 bags of dog food and 1/3 didnt deliver correctly for address ************************************************ , ***** delivered to wrong house I called customer solutions, they told me to contact *****.***** cannot do anything since TSC is the shipper This doesnt make any sense your policy is broken please refund us so we dont have to take further action to file chargeback.We purchase many dog food from you guys and when it is lost, you guys just tell us to file claim with ***** which is impossible again as we do not have the information to submit claim.

  

  Business response

  03/12/2024

  Hi ****************,

  We have reached out to Fed Ex and have filed a complaint.

  We cannot replace or refund until we receive their findings/status.  Once received, we'll contact you to further process the order.

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  03/15/2024

   
  Complaint: 21407700
  
  I am rejecting this response because:
  okay..will wait for your response

  fedex already told us it was delivered but it wasnt

  Sincerely,
  
  *********************

  

  Business response

  03/28/2024

  Hi ****************,

  We are still awaiting Fed Ex's response.

  Once received we will contact you and update with the Better Business Bureau simultaneously.

  Thank you,

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  03/28/2024

   
  Complaint: 21407700
  
  I am rejecting this response because:
  still waiting
  Sincerely,
  
  *********************

  

  Business response

  04/02/2024

  Hi ****************,
  

  We apologize for the delay and are anxious to resolve this case created by our 3rd partner Fed Ex.

  Once a response is received, we will do the same.

  Please note, Tractor Supply does not condone 3rd parties.

  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  04/04/2024

   
  Complaint: 21407700
  
  I am rejecting this response because:
  if this is taking too long, I will have to file chargeback which will cause you guys more money...
  Sincerely,
  
  *********************

  

  Business response

  04/08/2024

  Hi Sang,

  I sincerely apologize for any delayed responses. I've processed a refund for 1 of SKU: ******* from your online order. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using PayPal, it will be refunded to the PayPal account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order.  

  If you have any other questions or concerns you would like to discuss, now or in the future, please dont hesitate to reply to this email at any time. Be sure to reference number TSC0754868, and any team member will be able to assist.

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  uploaded proop of purchase SEE proof of leaking item in photo I uploaded also see store resonse I uploaded .........Item delv in damaged condition to me ...it leaked fuel first time using in cold weather emergency purchased Jan ***** it was an online order and was delv to me ...store had no more in stock and I called them immediately about the issue they were NO help at all and I HAD to patch the leak on the fuel tank myself to save plants in my wife greenhouse I told the store about this issue over and over and demanded a discount since I was forced to keep it since they had NO more in stock and the weather was below 10 for over a week .... no store around had any options and I also explained I am disabled and cant go to stores myself that is why I had the order sent to me in the first place I DEMAND A discount or a full refund for this defective item

  Customer response

  02/27/2024

  I have given you all the information

  

  Business response

  02/28/2024

  Hi ****,
  
  Weve discounted the online order by $125.00.  The refund will take 5-7 business days to process and will go back to your TSC Personal card.

  Please note this current month's statement may not show the adjustment.  If you do not see it on next month's statement, please contact Citibank partner at ************.

  We do apologize for the frustration and inconvenience you've experienced. 
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
  
  **** .

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We filed a fraud claim with Tractor Supply on our ******* account *******************. After many calls and attempts, they finally removed the fraud charges, however, there are late fees and finance charges that continue to build on the account directly related to the fraud charges. I speak to someone at least once a month and sometimes for hours at a time as I get transferred to many departments. Each time, they claim they have it fixed and all charges have been removed. This is never the case and I inevitably get a call the following month asking if we will pay the late charges. I go through the entire explanation each time, and again am assured it will be handled, but to no avail. The account was closed at the time of the fraud charges, so there has been no activity other than late fees and charges since that time. I just want the remaining balance of late charges and fees associated with the original fraudulent charges removed from the account. *********************

  

  Business response

  02/21/2024

  Hi *****,

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  I am so sorry for any issues youve experienced with your TSC Credit Account in addition to any delays. For security purposes, the Tractor Supply Customer Solutions team has absolutely no access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement or transaction history and details. Therefore we recommend to please work with ********* directly for help with anything regarding your account. Citibanks ********************** Representatives can be contacted at at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer response

  02/22/2024

   
  Complaint: 21318420
  
  I am rejecting this response because:

  I speak to CitiBank about our account at least once a month.  Once I explain the situation and they research the historical notes, they transfer me to Tractor Supply ************, who then transfers me to Tractor Supply Customer Service.  Those two departments are the ones that continue to promise to fix the account each time for the past 12 months, but fail to do so.
  
  Sincerely,
  
  *********************

  

  Business response

  02/22/2024

  Hi *****,
  

  Were so sorry for any issues youve experienced with your TSC Credit Card. For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST. 

  We also do not have any access to update your credit report.  You will need to reach out to Experian and/or Transunion who provide credit removal information.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an unusual problem with TSC and even though well-meaning employees have tried to help, there has been no resolution (after hours on my part to try to get this solved. . . )This involves two warranty refunds, both for same amount of ~$70, refunded on two gift cares. The problem is that when I tried to buy something with them ONE of the gift cards showed a zero balance, even though I have only used ONE of the two of them. I think there was a technical glitch when I tried to use them on a Saturday, several weeks ago.6299 **** ********* and/or *******************. One of them I used, the other shows a zero balance even though I never used it! The transaction of that Saturday (that has been visible to your employees, shows the transaction of one of them, but not the other. My very-long phone calls to customer service shows the problem, however, to date, there has been no solution even though the last person I talked to was supposed to call me back. . .

  

  Business response

  02/15/2024

  Hi *****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I am so sorry for any issues you have been experiencing with your TSC gift cards and understand how frustrating this may be. We have reviewed the details and information regarding the matter, upon doing so it has been determined that on 11/29/2023 the respective gift cards was unloaded on the your end to be added to your online account as a form of payment.
  
  Therefore we advise to log into your online account and review your profile and account wallet details to access the funds. Again, I am so sorry for any inconvenience experienced. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  02/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been calling for months to confirm when and if the 99th & ******** pet washing station is available and ready for use and every single time they advise that its under construction and pushes out the *** another 2 months. Today, I called and DJ (manager) answers and says its down until further notice. Its been months and there is still no ***. One of the benefits building the store was to offer this option to pet owners and its so inconvenient that you are instructed and informed there is no *** and recommended to drive to Surprise which is 45 minutes away. On top of that, DJ (manager) has no etiquette and does not know how to take constructive criticism. He was very rude and could work on how he delivers a message to a customer that is frustrated about the repairs not being resolved. His response to me was, with all due respect, he was with another customer right now so I could speak to his boss when she gets in tomorrow. Very unfortunate, and Ill be reaching out to upper management to discuss how customer service should be handled.

  

  Business response

  02/12/2024

  Hi *********,

  Thank you for contacting the Tractor Supply Customer Solutions Team.
  

  I am so sorry to hear about your experience regarding delay in availability of the pet wash station and poor customer service provided by store employee DJ and at the ********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  

  To make sure something like this doesnt happen again, well discuss this matter with the Store's Manager ***** at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  

  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  

  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  ************************************************************; 37027
  ************ | www.tractorsupply.com
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩