Complaints

This profile includes complaints for Hauge Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hauge Associates, Inc.

  2320 W 49th St Sioux Falls, SD 57105

  
• 

  The Hauge Group

  27 N Willerup Ave Ste B Montrose, CO 81401-3446

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  ***** ******* emphatically denied to discuss what the accounts were NOT to set up a payment plan.  She is, in fact, blatantly lying.  I asked her on my call , again, 3/2025 why she wouldn't discuss THE NEW ACXOUNTS (not a payment plan) and she repeated satisfaction of prior jusdgement needed to be achieved, first, before discussing what THE ACCOUNTS were.

  She can continue to lie. The facts will still remain.  From previous complaints with the BBB, one can see Hauge treads across the line of ethical practices often.  I will be recording any and all communication I have with them-in particular ***** *******-in the future.  

  
  Sincerely,
  
  
  
  **** ********

  I do not believe this to be legal. At the very least, it is highly unethical.

  Business Response

  Date: 04/02/2025

  TO:      Better Business Bureau
              **** * ******
              Omaha
  NE 68137
              Attn:  ***** ******* ***
  
  FROM:  Compliance Coordinator, Hauge Associates, Inc. (HAI)
  
  DATE:  April 2,
  2025
  
  RE:      Complaint
  ID # ********
  
  Hauge Associates reviewed this consumer’s information
  in our system.  The consumer had a series
  of accounts in our legal department as the result of a legal judgment. On
  1/9/2025 the consumer spoke with *** ******* about the legal accounts and was
  informed that there was a new account placed with our office by a client and
  once the current judgment was satisfied, our office would reach out to the
  consumer about resolving any newly placed accounts.  Our records show the consumer was sent final
  notices from two clients about the newer accounts being assigned to Hauge
  Associates if payment was not received prior to placement with our office.  These accounts remained unresolved and were
  placed with our office. Our office then sent the consumer was validation
  letters in 2023 and 2024 regarding newly placed accounts by the two clients.  The validation letters do contain information
  regarding the debt amounts,, the client name and client account number as well
  as the new Hauge Associates account numbers and information on obtaining more
  information on the accounts and how to dispute the accounts if the consumer
  believes there is any incorrect information.  On 3/31/2025, the consumer spoke again with *** ******* who took the remaining
  payment on the legal judgment which was for remaining court costs on that
  process.  According to our legal
  department, the satisfaction of judgment should be filed with the court on or around
  4/3/2025.   As was explained to the consumer by *** *******
  on both the 1/9/2025 and 3/31/2025 calls, the judgment had to be satisfied and
  paid prior to starting a payment plan on newly placed accounts.  The consumer did have prior notice of the
  debts from the 2023 and 2024 validation letters from our office.    *** *******
  provided the correct information to the consumer about this process and the
  consumer has a current payment plan on these accounts.  *** ******* did request the itemized
  statements from these clients as per the request of the consumer. These will be
  mailed to the consumer as soon as we receive them from the clients.  If the consumer still has questions about
  this after reviewing the statements, the consumer can return a call to our Collection
  department directly at ************ and ask for *** ****.  If *** **** is not available the consumer can
  speak with *** ******* in our legal department for assistance.   
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this organization regarding a medical bill I evidently had from 2012. They were EXTREMELY rude and was hung up on 4 different times. One lady had the audacity to say "well have some integrity and pay your bills". I contacted the original biller and they stated they had nothing on record of me owing them anything and even had them on a 3-way call with me and we both were hung up on. I called back one last time requesting a formal bill of the charges, they said they sent it out several times with no response, yet I received nothing in the mail from them. They said the charges were approximately for $900 and if I took it to court it would cost me approximately $2500 after legal fees. Again, refused to send me a billing when requested, said they were going to file the motion in court and hung up on me again. Not everyone that has an unpaid bill is lazy or having "no integrity". She said the calls were all recorded. If management allows this type of behavior on the phone towards people, they're looking to get sued. My question is, when they called me it came up as spam. So HAVING integrity I called the number back to speak with someone to find out what the call was about. Yet I'm the one with no integrity?!?! If I was dodging a bill, I wouldn't be calling them at all.

  Business Response

  Date: 02/20/2025

  The Compliance Department reviewed this consumer's records and while this consumer does have accounts listed with this office, there is no record of any recent communication with this consumer. 

  The consumer may have had a communication with a different company. 

  If the consumer still maintains there was a recent communication with Hauge Associates, Inc. we would pleased to have our Collections Supervisor, ** ****, speak with the consumer about this matter.  The consumer is invited to contact this office at **************. ** **** hours are Monday - Thursday 8:30am to 7:00pm CST.

  Thank you. 
  

   

  
  

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  the only issue is that I have asked for them to cease communication as they contacted my place of employment. I then called and asked them to no longer call. :) 
  
  
  
  Sincerely,
  
  
  ****** *******

  Business Response

  Date: 12/12/2024

  RE:      Response
  to Complaint ********
  
  Hauge Associates, Inc. reviewed
  this consumer’s information in our system.  There is no record of the consumer requesting no calls or other
  communication from our office.  Per
  consumer request with this complaint, this consumer’s accounts currently in our
  system have been set to cease communication.  The
  consumer does have several balances in our system that have yet to be resolved.  The consumer is welcome to contact our office
  for more information on these accounts.  The
  consumer will need to request a lift of the cease communication in order to
  discuss the accounts.
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt Hauge Associates, I do not have a contract with Hauge Associates, they did not provide me with the original contract as I requested

  Business Response

  Date: 05/01/2024

  RE:      Response
  to Complaint ********
  
  Hauge Associates, Inc. reviewed
  this consumer’s information in our system. 
  This consumer does have a pending account balance with the creditor.  Hauge Associates contracts as a debt
  collector for this creditor and the agreement is between the creditor, our client,
  and the consumer.  Hauge Associates, Inc.
  will follow up this response with a letter to the consumer with an explanation
  and documents. 
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ** **** ******* ********* *******, I do not have a contract with HAUGE ASSOCIATES. They did not provide me with the original contract as i requested.

  Business Response

  Date: 01/05/2024

  TO:      Better Business Bureau
              **** * ******
              Omaha
  NE 68137
              Attn:  Nikki Hocker, BBB
  
  FROM: 
  Compliance Coordinator, Hauge Associates, Inc. (HAI)
  
  DATE:  January
  5, 2024
  
  RE:      Complaint
  ID # ********
  
  Hauge Associates reviewed this consumer’s information
  in our system.  This consumer spoke with
  our office and requested a copy of the contract and the call disconnected when our representative
  was attempting to explain the charges. 
  This request for the contract was made on December 28, 2023 the same day
  the consumer filed this BBB complaint, not providing sufficient time for any
  information to be provided.   We are a third-party
  debt collector for the creditor.  We do
  not own this debt.  The agreement is with
  the consumer and the creditor.  The
  client’s offices were still on holiday hours and limited staffing when this
  request was made and until after the New Year holiday.  We have received a copy of the statement on
  this account from the client and the statement and any additional documentation
  will be sent with a letter directly to the consumer by 1/28/2024.
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this with Hogate associates. They did not provide me with the original contract as I requested

  Business Response

  Date: 12/28/2023

  TO:      Better Business Bureau
              **** * ******
              Omaha
  NE 68137
              Attn:  Nikki Hocker, BBB
  
  FROM: 
  Compliance Coordinator, Hauge Associates, Inc. (HAI)
  
  DATE:  December 28,
  2023
  
  RE:      Complaint
  ID * ********
  
  Hauge Associates reviewed this consumer’s information
  in our system.  This consumer has knowledge
  of this account and has spoken several times to our office regarding
  settlements and payment plans.  We are a third-party
  debt collector for the creditor.  We do
  not own this debt.  The agreement is with
  the consumer and the creditor.  A letter
  is being sent to the consumer with a copy of the consumer’s statement from the
  creditor/client as well as a copy of the signed consent to receive services from
  the creditor/client. 
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/20/23 transaction of 104 withdrawn from my account without consent. Company was notified on 2 previous occasions they no longer have consent. Per their own terms they need my consent. They were notified my wages were being garnished, and I could not afford the monthly payment until the garnishments were honored in full.

  Business Response

  Date: 12/28/2023

  TO:      Better Business Bureau
              **** * ******
              Omaha
  NE 68137
              Attn:  Nikki Hocker, BBB
  
  FROM: 
  Compliance Coordinator, Hauge Associates, Inc. (HAI)
  
  DATE:  December 28,
  2023
  
  RE:      Complaint
  ID # 21038130
  
  Hauge Associates reviewed this consumer’s information
  in our system.  The consumer has a series
  of accounts currently in our legal department as the result of a legal judgment.
  The consumer did contact that department in October 2023 and the legal
  department did cease the payment plan.  Accounts
  with our legal department are not eligible to have payment plans established by
  the consumer in our payment portal without direct authorization by the legal department
  staff. 
  This consumer does have additional non-legal accounts
  still owing and the consumer set up a payment plan on these non-legal accounts in
  our portal in July 2023 to make payments through September 2024 in the monthly amount
  the consumer is disputing.  The consumer is
  not able to withdraw consent in the portal, however the portal instructions provide
  the phone number ************ that the consumer is to use to contact our
  collection department directly to make changes to the payment plan. 
  Our Hauge Associates Collections Supervisor *** **** is
  contacting this consumer by phone today to provide assistance to the consumer
  with this matter and to discuss options on assisting the consumer with the
  payments the consumer has already submitted and any future payments on these
  accounts.  The consumer does need to discuss
  these accounts over the phone with our office. 
  The consumer can return a call to our Collection department directly at ************ and ask for *** *****  If *** **** is not
  available the consumer can speak with *** ******t in our legal department for
  assistance.   
  
  If you should require any further information, please
  let us know.
  
  Thank you.

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am adding documentation to show that the Social Security office in Durango, CO mishandled(lost paper work) my request to reinstate my Part B and the employee (*****) reinstated my Part B (special enrollment) before enrollment date (January 1,2024). Submitted documentation three time to Social Security.

  Business Response

  Date: 10/19/2023

  Hauge Associates has already addressed this complaint through the CFPB earlier this year. The consumer has also submitted another complaint to the CFPB about this same issue.  This office has spent considerable administrative time on this matter. While we are pleased to answer this consumer's complaint and review the updated documentation the consumer provided, I would like to request of the BBB that the consumer be informed that further responses about this complaint will be answered on the CFPB site so that we don't have to spend time answering the same complaint with both the BBB and the CFPB.  Please let me know if this is acceptable to your agency.  Thank you for your consideration.  

  Business Response

  Date: 10/25/2023

  Please consider this our response to this consumer's complaint.  See below.  Thank you.

  TO:      Better Business Bureau
  

              1181
  P Street
              Omaha
  NE 68137
              Attn:  Nikki Hocker, BBB
  
  FROM: 
  Compliance Coordinator, Hauge Associates, Inc. (HAI)
  
  DATE:  October
  25, 2023
  
  RE:      Case # ********
  
  This consumer’s
  complaint has been previously answered.  At the time of our response in August 2023, the
  consumer had not provided the additional information we requested to document
  that an appeal had been filed on the insurance coverage.  The new documentation the consumer provided
  with this complaint has been submitted to the client for review.  Per client request, this office has cancelled
  the account back to our client.  The
  client has stated they will reach out to the consumer and will work with the consumer
  directly about this matter.  Any further
  questions the consumer may have about this account should be directed to the
  client. 
  
  Thank you.