Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I called and attempted to talk about what was going on with my account and the gal that was talking to me was ********** and **** to the point that I felt as if I was just scolded by a boss or something along the lines, being a professional environment and making the attempt to reach out and talk to them shouldn’t have been treated in such a fashion. Also I don’t recommend trying to deal with them in general due to the disrespect that they provide.

  Business Response

  Date: 04/10/2023

  We are unable to confirm or deny if we have ever dealt with the complainant, and are unable to respond further to his inquiry and comments, without a signed copy of the attached, returned to our office. A typed signature will not suffice.  

  Thank you,

  Anne ***** ****, Director at Accounts Management, Inc.

• Initial Complaint

  Date:03/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep harassing me about my children's mother's medical bills from 20 years ago. * **** ***** *** ******* **** ******* **** ****** ****** ********** *** ****** ********** **** ** **** **** ** ** ****** *** ******* They've constantly harass me over the years threaten to garnish my wages and get to my bank account.

  Business Response

  Date: 04/05/2023

  We are unable to confirm or deny if we have ever dealt with the complainant, and will not respond any further without having the attached signed and returned to us.  A typed signature will not suffice.

  Thank you,

  Anne ***** ****

  Director at Accounts Management, Inc.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from Accounts Management Inc. (AMI, a debt collector) of ***** ****** ** for an outstanding bill at ***** *** ****** ****** ******** ** ******** ** for $**, for Account #*******, on February 10, 2023.
  
  I contacted ***** *** ****** business office in ******** ** on Feb-28, 2023 with my concern about them turning the bill over to collections. I have never received a bill from ***** with this acct number on the bill, and ***** indicated to me that they had never billed me any amount with the acct #*******----and that this number is not a valid ***** billing system account number. ***** indicated that they would check on this billing and have someone contact me about it. They have not yet contacted me, and having my credit report tainted will be the result of not having ***** assist me in resolving this issue.
  
  My home landline phone number is ************. The account number AMI cites is #******* ---- and this "account number" is nearly identical to my phone number of my landline home phone. It is only two digits off; and it does not resemble a legitimate ***** ******* ******** account number like the example here: ************
  
  It is my suspicion that this is a 'harvesting' attempt by AMI, where a collection agency sends out false billings, hoping that the billed party will simply pay it to avoid any inconvenience, assume that it is legitimate and pay it, or pay it out of fear of having it reported against their credit rating if they don't.

  Business Response

  Date: 03/15/2023

  The HIPAA form provided with the complaint doesn't meet our requirements to release any information. We need a regular signature from the complainant before we can confirm or deny if he has had any accounts with our office. A typed signature doesn't suffice.   General information we can advise is AMI (Accounts Management, Inc) does collection work for *****, and AMI has their own set of account numbers that do not match ******* account numbers.  We encourage the complainant to do one of two things:

   

  1) Contact our office at ***** ******** to get more information and verify if the complainant has an account(s) at our office or not. or

  2) Complete and sign the HIPAA release form that we've attached and return it to the BBB. Upon receipt of a completed, signed form, we can respond appropriately and address the complaint.

   

  Thank you,

  Anne ***** ****

  Director

  Accounts Management, Inc.

  Customer Answer

  Date: 03/16/2023

  As per AMI Inc. response on 03/15/2023, I called the number they provided ***** ******** several times, and received the ERR message: "your call can not be completed as dialed; check the number and dial again".

  Called the number ***** ******** listed on the AMI Inc. debt-collection notice and spoke with a lady named Amber. Amber verified my identity and the account # of the notice I received and indicated to me that ***** had 'cancelled' the debt---she said that ***** indicated it qualified for 'charity'; evidently this means it has been cancelled by ***** as a 'charitable write-off'.

  At this point I only have a phone recording of the conversation with Amber at AMI Inc., and I am not certain without written-notice of the debt cancellation if the debt is wholly cancelled. I would need some written verification from ***** that supports the cancellation of the debt as indicated to me by AMI Inc.

  Thank you.

  Jeff ******
  

  Business Response

  Date: 03/17/2023

  As I explained in my prior response, without a signed HIPAA release form (typed name doesn't suffice, we need an actual signature), I am unable to respond further to this complaint and consider the matter closed.

   Thank you,

  Anne ***** ****

  Director

  Accounts Management, Inc.