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Business Profile

Collections Agencies

Accounts Management, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called on 4/10 and spoke with ****** Explained to her that I need to adjust my current payment schedule to once a month instead of twice a month due to some health issues that my son was experiencing. She demanded to know who my son’s father was. Told me if I changed how my payments were she would put me in default and place me back in active collection status even though I am still able to make a monthly payment just not at the amount they want me to do. I was also hung up on after I repeatedly told ***** that I am not obligated by law to tell her who the father of my son is. So unprofessional and unwilling to work with you. Never once did I tell her I could not pay anything!!! I just need a payment modification!!

    Business Response

    Date: 04/11/2025

    We are unable to confirm or deny if we've ever dealt with the complainant without a signed and returned HIPAA release form, allowing us to release billing and contact information. An alternative would be for the complainant to contact our office directly to discuss.

    Thank you,

    **** ***** ****

    Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was set up on a payment plan with them and my debit card had fraud on it and was shut down the day before my payment was coming out. I have tried calling them several times and left messages and have not received a call back. When I set up payment plan they said any problem with payment will cancel the plan and be put into a garnishment. I don't believe this is right since it is out of my control and they won't answer the phone or call back.

    Business Response

    Date: 11/27/2024

    We are unable to confirm or deny if we have ever  dealt with the complainant without a signed HIPAA Release Form.  Once we have the documentation, we will be happy to review the concern.

     

    Thank you,

    **** ***** ****, Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accounts Management calls CONTINUOUSLY, there was never any set amount or date payments needed by but they will harass your phone several times a week, your spouse and even my employer. I have asked them to stop and they don't even though I am sending payments in monthly they continue to call an inappropriate amount of times.

    Business Response

    Date: 09/16/2024

    We are unable to confirm or deny if we have ever dealt with the complainant without a signed HIPAA release form.  Once we have a signed form in hand, we can further review and respond to the complaint.

    Sincerely,

    **** ***** ****, Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been calling to get informed about a debit balance we owe and consistently keep getting dropped or but on hold, transfered then dropped.

    We are calling due to no communication from them regarding our debit

    Business Response

    Date: 06/05/2024

    We are unable to confirm or deny if we have ever dealt with the complainant without a signed HIPAA Release form.  One we have a signed form on file, we are happy to review and respond to this inquiry.

    Thank you,

    **** ***** ***** Director 

    Accounts Management, Inc.

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are extremely difficult to get a hold of. They sent me a payment agreement in the mail along with a piece of paper for me to put in my debit card information and I sent it off immediately. I got something in the mail today threatening me that I'm 30 days past due. Can't get a hold of anyone to find out what the hell is going on. Keep threatening judgement.

    Business Response

    Date: 02/29/2024

     

    We are unable to confirm or deny if we have dealt with the complainant without a HIPAA form signed and returned by the complainant. Once we receive a completed form back, we can review the complaint further and respond. 

    Thank you,

    **** ***** King, Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter from Avera for forgiveness on my account which is in your collections and your still taking payment. I have no other bills with Avera but the one in collections.

    Business Response

    Date: 02/29/2024

    We have reviewed the complaint, and are unable to confirm or deny if we have dealt with the complainant without a signed HIPAA release form. Once we have a completed form, we will review the complaint and respond accordingly.

    Thank you,

    **** ***** ****, Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:02/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not return phone calls nor do they answer there phones when you call to take care of things that need to be taken care of. I have tried to call for over months now and I get no response besides letters in the mail. Now they Wanna go to court over something that could have been taken care of over the phone. Wanted to set up payment plans over the phone but was never able to reach someone was always sent to voicemail. Kinda hard to set up something if no one answer there phone or gets a call back... That's now how you run a business!

    Business Response

    Date: 02/05/2024

    As soon as we receive a signed HIPPAA form back from the complainant that gives us permission to review and respond, as will do so accordingly.  We are unable to confirm or deny if we've ever dealt with Ms. ****** until we have the completed form returned to us.

     

    Thank you,

    **** ***** ****

    Director

    Accounts Management, Inc.

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been dealing with this company for months, you call them and get hung up on, this most recent time was hung up on 4-5 times. Call, sent to voicemail, they never call you back, EVER. I spoke to a representative and attempted to explain the circumstances and instead was scolded unprofessionally. I requested a supervisor so the call would be pulled and the issues resolved, of course they never called back.
    We settled the issue outside of court and spoke to a representative who told us we did not need to show up because we have a settlement, also a lie. They said within 90 days we could get on a payment plan, also a lie. They do not stay true to their word, they refuse to provide documentation backing their claims, they don’t answer the phone to be able to resolve the issues and when they do answer, they are far from helpful. DONT deal with this company, just hire an attorney.

    Customer Answer

    Date: 12/06/2023

     

    Please close out this, they reached out to us and made this right. 

     

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to call and try setting up payments for this and I have emailed and they will not answer me. They keep sending me garnishment papers. I can pay $** every month. On the 10th of the month, instead of garnishing my check. Hard to set up payments when they don’t reply.

    Business Response

    Date: 06/06/2023

    We are unable to confirm or deny if we have dealt with the complainant or respond to the complaint without the attached HIPAA release form signed and returned to us.  A typed signature will not suffice.

     

    Thank you,

    Anne ***** ****

    Director

    Accounts Management, Inc.

    Customer Answer

    Date: 06/09/2023

    Here is the hippa release thing

  • Initial Complaint

    Date:05/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection notice in the mail today from Accounts Management Inc about my bill to ***** ******. Once I reviewed it I called them to ask about it. The lady I spoke with insisted that I owed it & wanted me to pay it today. When I told her that it was paid over a month ago she ****** told me that it would not be in collections if I did not owe the bill & again asked if I could take care of it today or when could I pay it. I again told her that I was not paying it, that this has happened to me in the past where they made an error & sent my bill to collections & shouldn't have. She told me she was in the ****** ***** system & that my bill has not been paid & that I still owe it. I told her I was going to research my records & call her back. Upon my research & calling ***** billing it was discovered that ***** has 3 accounts for me. I don't know why. They applied my payment as a CREDIT to one of my accounts that had a ZERO balance. This means that it was not my error. The lady ***** ****** was going to put the payment where it needed to go & reverse the collection notice. So the lady ** *** was wrong & **** ****. Again just for the record this is the SECOND time this has happened to me with both companies, where they tell me I owe my bill & I have already PAID IT!! Learn that the billers make mistakes as well!!!

    Business Response

    Date: 05/10/2023

     

    We are unable to confirm or deny if Accounts Management, Inc. has ever dealt with the complainant without a signed HIPAA form (please see attached).  A typed signature does not suffice. Once we have a signed HIPAA form in hand, we will review the information Mr. ****** has provided. Alternatively, we encourage Mr. ****** to contact our office directly to express any concerns, so we can review the situation in more detail, assuming we have record of dealing with him.

    Thanks and regards, 

    Anne ***** ****

    Director

    Accounts Management, Inc.

     

Accounts Management, Inc. is NOT a BBB Accredited Business.

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