Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took about a $500 loan on April 19,2024, I already paid $1,148.25, and still owe $1,493.10, on a 500 loan, I just want them to take the monies i already paid them and I want to get rid of this company.

  Business Response

  Date: 08/14/2024

  August 14, 2024

  
  Dispute Resolution
  Better Business Bureau
  RE: ******* ******* * ********* ** * ********
  

  Dear Sir/Madam,
  

  I am writing on behalf of Helpful Lending in response to your July 28, 2024, letter notifying us of
  *** ******* ******* complaint, Complaint ID:
  ********.

  
  HFL is a sovereign enterprise, economic development arm, and instrumentality of, and wholly-
  owned and controlled by, the Crow Creek Sioux Tribe, a federally-recognized sovereign American
  Indian Tribe (the "Tribe"). Helpful Lending is incorporated under and, regulated, and governed by
  the laws of the Crow Creek Sioux Tribe, a federally recognized Indian Tribe. This loan was made
  by us as provided in Helpful Lending's Tribal Credit Transaction Code.

  
  Helpful Lending values its customers and regrets that *** ******* was dissatisfied with her loan
  experience. We have responded to her complaint by reaching out directly and waiving her
  outstanding balance. We hope *** *******  finds our resolution satisfactory as part of our
  commitment to customer satisfaction.

  
  Please contact us by phone at 833-863-1085 from 8 am to 8 pm EST., Monday through Friday,
  or by email at [email protected] should you have any questions regarding this letter.
  Sincerely
  
  
  Helpful Lending
  ***********************
  ******************************

  
  Helpful Lending is a sovereign enterprise, an economic development arm and instrumentality of, and wholly-
  owned and controlled by the Crow Creek Sioux Tribe, a federally-recognized sovereign American Indian
  Tribe. (the "Tribe"). This means that Helpful Lending's loan products are provided by a sovereign
  government and the proceeds of the business fund governmental services for the Tribal community. This
  also means that Helpful Lending is not subject to suit or service of process. Rather, Helpful Lending is
  regulated by the Tribe. If you do business with Helpful Lending, your potential forums for dispute resolution
  will be limited to those available under Tribal law and your loan agreement. As more specifically set forth in
  Helpful Lending's contracts, these forums include an informal but affordable and efficient Tribal dispute
  resolution, or individual arbitration before a neutral arbitrator. Otherwise, Helpful Lending is not subject to
  suit or service of process. Nothing in this email is intended to waive or otherwise prejudice Helpful Lending's
  entitlement to these protections. Neither Helpful Lending nor the Tribe has waived its sovereign immunity
  in connection with any claims relative to use of this email.
  

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took out a loan with Helpful lending and the deduction/withdrawal is supposed to be 15th or 30th and the first two payments have come out well before the actual date. I called July 10th that I had just lost my job and it said to sent paperwork but not in any specific format. To only be told today 7/13 that it was not the correct format but no one bothered to call me. Told me that it does state 7/15 as withdrawal date but it’s out of my account as of today 7/13. No communication or follow up has been given just me doing the follow up on the follow up. No supervisor or manager was available to help with this and I was hung up on.

  Business Response

  Date: 08/14/2024

  August 14, 2024
  
  Dispute Resolution
  Better Business Bureau
  
  RE: ********* ****** - Complaint ID # ********
  
  Dear
  Sir/Madam,
  
  I
  am writing on behalf of Helpful Lending in response to your July 15, 2024,
  letter notifying us of *** ********* ****** complaint, Complaint ID: ********.
  
  HFL is a
  sovereign enterprise, economic development arm, and instrumentality of, and
  wholly-owned and controlled by, the Crow Creek Sioux Tribe, a
  federally-recognized sovereign American Indian Tribe (the "Tribe").
  Helpful Lending is incorporated under and, regulated, and governed by the laws
  of the Crow Creek Sioux Tribe, a federally recognized Indian Tribe. This loan
  was made by us as provided in Helpful Lending's Tribal Credit Transaction Code.
  
  Helpful
  Lending values its customers and regrets that *** ****** expressed
  dissatisfaction with her loan experience. We've responded to their complaint by
  reaching out directly to *** ******, and we're optimistic about achieving a
  resolution.
  
  Please contact us by phone at ************
  from 8 am to 8 pm EST., Monday through Friday, or by email at *********************** should you have any questions regarding
  this letter.
  
  Sincerely,
  
  
  Helpful Lending is a sovereign enterprise, an economic
  development arm and instrumentality of, and wholly-owned and controlled by the
  Crow Creek Sioux Tribe, a federally-recognized sovereign American Indian Tribe.
  (the "Tribe"). This means that Helpful Lending's loan products are
  provided by a sovereign government and the proceeds of the business fund
  governmental services for the Tribal community. This also means that Helpful
  Lending is not subject to suit or service of process. Rather, Helpful Lending
  is regulated by the Tribe. If you do business with Helpful Lending, your
  potential forums for dispute resolution will be limited to those available
  under Tribal law and your loan agreement. As more specifically set forth in
  Helpful Lending's contracts, these forums include an informal but affordable
  and efficient Tribal dispute resolution, or individual arbitration before a
  neutral arbitrator. Otherwise, Helpful Lending is not subject to suit or
  service of process. Nothing in this email is intended to waive or otherwise
  prejudice Helpful Lending's entitlement to these protections. Neither Helpful
  Lending nor the Tribe has waived its sovereign immunity in connection with any
  claims relative to use of this email.