Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2021 Mitsubishi outlander sport taken to Taylors SC AAmco-864-558-2173- for issues with stalling and slipping while driving. Battery replaced-did not fix issue. 100.00 We were then told that Catalytic converter needed to be replaced-took out loan for 1800 to pay for a converter that was not problem!!! Car is still having same issue. Catalytic converters are guaranteed for 90,000 miles, car only had 80,000. We would like a reimbursement of $1800 for this non-essential work done. They had the car for over two weeks, and it is still having the same issues. We are now going to a reliable mechanic to check out the car.
  AAmco workplace was recommended, but will not be going back to
  this address-totally charged for work that was not necessary. It was time consuming and very frustrating to have to wait time and again for a misdiagnosis. I await your reply and your reimbursement.
  WE now have taken the car to a reliable mechanic-they are replacing the transmission.
  We feel violated and scammed by this shop at this location in Taylors.

  Business Response

  Date: 04/10/2025

  On 3/3/25 the customer’s grandson, Sid, came in and dropped the vehicle off to be looked
  at. His initial complaint was “that the car was stalling out and slipping and that he was only
  having this issue after he had been driving the vehicle for several hours”. Upon diagnostics
  we found that the battery in the vehicle was bad and we recommended replacing the
  battery before any further diagnostics were done. After replacing the battery we continued
  our diagnostics and we were unable to find any other issues with the vehicle as there were
  no codes present in the computer and we had no issues during our test drive. We notified
  the customer that the vehicle was ready to pick up and that we were unable to find any
  other problems with it. We told the customer upon pickup that if he had any more issues
  out of the vehicle to just bring it back by and we would take another look at it. On 3/13/25
  the customer’s grandson brought the vehicle back and stated it was skipping and then it
  stalled out on him. Upon diagnostics we found that there were no codes in the computer
  and upon test drive we had no issues. Our technician then performed more in-depth
  diagnostics and determined that the Catalytic Converter was causing the vehicle to stall
  out. This diagnostics was based on the live data feed from the vehicle after it had been
  running for an extended period of time. The technicians notes were “cat converter failure -
  once exhaust gets hot enough, the amount of restriction increases, swelling the
  honeycomb, loss of power during test drive, choking sound from intake tube can be heard
  while the issue is present.” Our service advisor called in the claim to the customers
  warranty company, but the warranty company said the customers contract did not cover
  anything pertaining to the exhaust system. We notified the customer of this and the next
  day **** ********* called in and approved the recommended work. The part was not
  available locally and the customer was informed that the repair could take up to 2 weeks
  as we were waiting on the parts to arrive. Once the part arrived the work was completed
  and the customer was notified that the vehicle was ready to pick up. On 4/7/25 ****
  ********* called in to inform us that the vehicle had stalled out again and that her
  grandson was very upset and wanted to bring the vehicle back in. We scheduled them for
  an appointment to drop the vehicle back off with us on 4/8/25. When the customers
  grandson arrived with the vehicle on 4/8/25 he stood in the lobby and proceeded to tell us
  that he hates South Carolina and every one in it. He went on to say that everyone in South
  Carolina are slimy rats and that he ******* hated everyone. He then went on to say that he
  was ******** ****** and that he just wanted the vehicle totaled out. We informed him that
  we do not have the ability to total a vehichle, that a decision like that would be up to his
  insurance company. The customer then said “What if I just go put sugar in the tank then
  can you total it?”. Again we told him we do not have the ability to total the vehicle. The
  customer then stated that he would just go crash the car because then they would have to
  total it because he hates the car and doesn't want it any more. The customer then stated
  again that he was mentally unwell and then he began to break his sunglasses into pieces
  which he threw out in the parking lot. He then stated that he had to get out of here and
  walked out of the lobby. The service advisor called his grandmother, the owner of the
  vehicle, to inform her of everything that had just happened and to let her know that we
  were concerned for his safety. **** ********* thanked us for letting her know what had
  happened and then informed us that both her grandson and his wife were mentally
  unstable. After getting off the phone with **** ********* her grandson continued to sit in
  his vehicle in the parking lot for about an hour just revving then engine as much as he could
  before finally leaving the property. At this time we are not able to refund the work done on
  the catalytic converter as the work was necessary due to the live data feed from the
  vehicle.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 

  MY GRANDSON HAS ****. HE WENT INTO THIS OFFICE AND MANAGER HELD UP HER HAND AS WAIT A MOMENT AS SHE WAS ON PHONE. SHE THEN PROCEEDED TO TAKE ANOTHER CALL. YES, HE WAS VERY UPSET, THIS WAS THE THIRD TIME HE BROUGHT THIS VEHICLE TO THE AAMCO AND IT STILL WAS STALLING WHEN HE WAS DRIVING. IT WAS VERY FRUSTRATING FOR HIM, AS HE DOES UBER FOR WORK AND WAS SCARED THAT HE WAS GOING TO GET IN AN ACCIDENT. FEAR DOES MAKE YOU ANGRY AND UPSET AND YES, HE WAS BOTH WHEN HE TOOK THE CAR BACK FOR A THRID TIME. ESPECIALLY SINCE BY THEN WE WERE AWARE THAT IT WAS A TRANSMISSION ISSUE, THAT HE TOLD THEM ABOUT SEVERAL TIMES. I TRUSTED THIS WOMAN TO FIX A CAR SO THAT HE COULD DRIVE SAFELY AND THIS WAS NOT DONE. SO YES, HE SAID THINGS THAT WERE NOT RELATIVE, YET HE WAS VERY UPSET THAT HIS CAR WAS STILL DANGEGOUS TO DRIVE AND WOULD TAKE ANOTHER THREE WEEKS TO FIX????? I AM ANGRY, TOO, AND THE CALL FROM THE MANAGER SAYING THAT THEY DID WHAT THE COMPUTER SAID WAS AMAZING, SINCE WE HAVE TAKEN THE CAR TO ANOTHER LICENSED MECHANIC AND THE COMPUTER IMMEDIATELY SHOWED IT WAS A TRANSMISSION ISSUE. 

  I AM DISPUTING THIS CLAIM BECAUSE THIS IS A NATIONAL COMPANY AND HAS A REPUTATION FOR CUSTOMER SATISFACTION. WE ARE NOT SATISFIED WITH THE UNNECESSARY WORK DONE AND THE COST OF A LOAN TO FIX IT. WE NEED THAT MONEY NOW TO FIX THE TRANSMISSION THAT WAS THE ORIGINAL ISSUE.

  RESPECTFULLY,

  ******* *********

  
  
  
  [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family of six began a trip to Virginia the weekend of July 22, 2022, only to have our transmission in our 2014 Toyota Sienna go out. Thankfully, we were near Greenville, so we were able to limp it into the AAMCO service center on Wade Hampton Blvd. The desk associates said they would diagnose the issue and respond to us before we made our way back home on Sunday. We purchased a rental van to complete our trip, and ended up driving all the way back to Atlanta on Sunday because we had not yet heard from the service center. I called them back on Monday, July 25, and they said that they had not yet diagnosed the issue, but that all parts were at least ten days out. About a week later, they confirmed that I needed a new transmission, and that they would rebuild it on-site for $4,246.34. We agreed, and after much back and forth about a completion date that kept changing to later and later, we drove back to pickup the vehicle on August 13. During the three hour trip home, the check engine light came back on two hours into the trip, with the code P2757. We dropped the van off the next day at the AAMCO service center at *** ******* ****** *********, GA 30253, who after much back and forth, diagnosed that we needed a new computer for over $2,000. We then proceeded to take it to a Toyota dealership nearby, who confirmed that our van indeed has a transmission issue, and that the computer is fine. Not trusting that ********* AAMCO center, we took the van to the AAMCO service center at *** ******* Way, ************, GA 30214. They have been very responsive, but also have been able to accurately diagnose the situation. They have replaced several parts under warranty…parts that were recommended to be changed by the Greenville center. Finally (nearly three months later) on October 20, the ************ station informed me that the Greenville station has decided to replace the valve body, which, they informed me, they did not initially replace and therefore is not under warranty.

  Business Response

  Date: 11/18/2022

  When the customer came in, he was given the option to have his transmission replaced or rebuilt. We offer a rebuild service on transmissions in an effort to save customers money, part of this rebuild service includes rebuilding part of the valve body.  The customer chose to have the transmission rebuilt which is what we did. Unfortunately, his valve body did not hold the rebuild and upon inspection physical damage was found to the bore holes on the valve body. Unfortunately, this is not something that can be repaired, and the valve body will need to be replaced. We have offered to sell the customer the valve body at our cost and installed at no additional cost to the customer. Initially the customer approved to have the valve body replaced and agreed to pay cost for the part. After the part was ordered the customer called back to inform us that he was not agreeing to pay cost for the part. The new valve body was delivered to the center in ************ GA on October 12, 2022 and is waiting for customer approval before being installed. 

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  The business states two claims that are false. 1) They did not offer the option to rebuild or replace the transmission. Two bids (dollar amount) were never offered or given in writing as a comparison. The shop simply stated that the transmission needed to be rebuilt. They also did not offer details about the rebuild, such as that the valve body would not be replaced. 2) I never approved to have the valve body replaced and never agreed to pay cost for the part. I agreed for the business to begin searching for a valve body, and then tell me the expected cost for us to consider. The next word that was sent was that a valve body had been purchased, and could be installed for $750. We never agreed to that estimate, and yet the part was ordered anyway.

  
  
  
  
  Regards,
  
  
  
  *** ********

  Business Response

  Date: 11/21/2022

  customer was informed about all opttions and informed of exact cost for all options, was told price of valvebody  before ordered , parts is still waiting to be installed because customer changed his mind , the lenght of time  and delay is due to customer indesioion .

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  
  
  *** ********

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $5k for new transmission, picked up July 20th, 2022. 0.3 miles from the shop, stopped shifting, check engine came on and started smoking. Waited 2hrs for a tow back to the shop. August 4th, get the vehicle back after they waited to order another new transmission. August 6th, stopped shifting, started smoking, check engine came on. Towed back to the shop. Refused to give us the shop owners number, refused to get us a rental, refused to refund us. August 13th, picked up the van after they “fixed it” again. Had it for 3 hours and it yet again broke down. August 16th, he “fixed it”. August 27th, breaks down yet again. Refuses to give us our money back, refuses to let us speak to the owner of the shop yet again, and refuses to give us a rental.

  Business Response

  Date: 08/30/2022

  as per our warranty agreement we do not pay for tows or rental cars , customer  was supplied a copy and signed all paper work, we have replaced addition parts on van at no cost to the customer to improve performance of transmission, which were not part of original repair. this a privately held company and the owner is not obligated to talk to individual customer, though he may at times, he has hired a general manager to handle day to day operation including all complaints. the customer has a warranty on van and has never been denied any service, in fact on third issue on transmission customer was given a car to drive, when they stated they were headed on vacation , that was a personal car of general managers, we believe we have gone above and beyond in trying to help customer. we have done over 1000 dollars in additional repairs and 250 in tows which we were not responsible for and did not charge customer for , we did this to try and make the repair right and honor our warranty.

  Business Response

  Date: 09/06/2022

  they were given copy of all paper work here is the third copy they have ask for

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  We emailed AAMCO asking for all paperwork pertaining to our account. They emailed all said paperwork, including the paperwork I personally signed. Absolutely no warranty paperwork was given to me, nor did I sign said paperwork about said warranty. I have had several other customers reach out who have had the same experience, where they have been absolutely screwed by this shady shop. I'm not going to stop until I receive a refund, whether it be through my attorney, through social media, through the local news station- at this point it's affecting my entire life and my 3 children's lives. This is absolutely wrong, unjust, and despicable. 
  
  
  
  Regards,
  
  
  
  ******* ****