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Business Profile

Hotels

Executive Inn Ridgeway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was displaced from my home due to the hurricane that hit Augusta, GA on 9/27/2024 and losing power and water (and internet/Wi-Fi). I went online to try to find a hotel and spoke with someone at the number listed on the receipt (1-800-497-2175). They told me that I had a confirmed reservation at the Executive Inn in Ridgeway, SC. I drove over an hour and a half to get to the hotel. I saw that the charge from the hotel was pending on my Visa. When I got there, I was very rudely dismissed and turned away. I was told that I did not have a reservation, and that they "had no idea" about the online booking. Even when I showed them the attached documentation, they still refused to acknowledge my reservation and told me they did not have a room for me. I then had to drive around until I could find a place to stay. Even after all of this, the next day I got the attached receipt - the hotel charged me for the room when I did not stay there. It is difficult to understand how a business could do this to a paying customer. I called the number on the receipt 3 times (1-800-497-2175 / ************@*****************.com) to report the incorrect charge, and was told that they would credit my Visa. They never did. So, eventually, I filed a dispute with my credit card company, and they placed a temporary refund on my account. To date, the hotel has STILL not corrected this error. I am filing this as I do not want something like this to happen to someone else, and I am still waiting for the hotel to process the refund as I never stayed at their hotel.

Executive Inn Ridgeway is NOT a BBB Accredited Business.

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