We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

North Beach Resorts & Villa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reservation for North Beach Plantation Oct 26-30 2022. It was a two bedroom unit in the towers. My name was given to Charter Club who then called and invited us to a presentation. The only thing they said was that it was not a timeshare. We had several problems with the unit. I called the front desk, and they sent up housekeeping. The supervisor said she knew why we were calling before she even came up since there had been the same complaints before. The front desk did offer to move us, but we had the refrigerator full of food and clothes unpacked. So, they offered us one night off of our total cost. I was pleased with how they resolved the issue with the unit. The problem comes with the Charter Club. The presentation sounded great, and they really sell how much money you can save. We bought the package. One thing we specifically asked was would we be able to see the rooms at North Beach before we booked so as not to get a room in the same condition as what we were given at our current stay. The presenter assured us we would and that we would even be able to pick the floor and exact unit we wanted. This was a flat out lie and totally misrepresented. I have tried to call on several occasions and get no response. The presenter, Chris, did call me from an unknown number and left me a message that he had asked North Beach to put up the pictures for the units. That has not happened. He also said I could call him back and he would be able to take my call, which I did. Of course, he did not answer so I left him a message and he has yet to return my call. They present it that you can save so much money on so many locations but what they fail to tell you is that you have to go at a time of the year when nobody would want to go to get a deal. In trying to book a hotel room, you cannot even see the pictures of the room. It is certainly not even close to how it was sold. The biggest discounts are on hotels and condos that are far from desirable or have low rates.

    Business Response

    Date: 01/22/2023

    Business Response /* (1000, 8, 2022/12/02) */
    The Charter Club reached out to **** ***** and the misunderstanding was rectified. **** ***** had no outstsanding issues with our resort.


    Consumer Response /* (3000, 10, 2022/12/10) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Nothing was rectified! I did receive a call from the presenter of the program. His response was that they had changed their policy and that you would no longer be able to see the two- and three-bedroom condo units in the Towers. We were told at the time of our purchase that we would be able to see and chose the unit that we wanted to rent "down to the floor we wanted to stay on". They changed this policy, and you can only see the four- and five-bedroom units. My complaint was that we were adamant about being able to see and chose our unit, we were staying in a two bedroom that had a lot of issues, and we were assured we would be able to choose. When I asked the presenter about this, and his response was that they had changed the policy and he was not aware of it. I feel like we were misled when we purchased into this program. Also, when I tried to book a car rental for a trip, the site said advertised that I would save $74 by booking through their website but when I went directly to the car rental site it was in realty $25. When I tried to book a hotel room at a specific hotel their website showed no pictures of the room and said that they had no data available. I feel like you are booking blindly. The program is not as it was presented. In talking with the presenter, the only solution he had was for me to call him directly when I wanted to book something in the future. I don't see that as rectified.

North Beach Resorts & Villa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.