Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not own a business called Genuine Modern Kitchen Bath. This was mailed to a private residence. No business has ever been here. Never ordered from United Parcel Service Oasis Supply Corp. Nothing was received at this address. There is no business by that name in this city. CUSTOMER ACCOUNT SAYS: ***************
  OUR FILE NUMBER SAYS: ********
  This needs to be corrected.

  

  Business Response

  Date: 04/02/2023

  Hello,

  UPS, our client sent us this account to collect on their behalf.  Thanks for letting us know this was sent to the wrong address and that you aren't affiliated with that company.

  I have closed this account and sent it back to UPS.  I also took your address of this accouint.

  Let me know if anything else is needed or you have any questions.

  Sincerely,

  John C*****

  Synter Resource Group

  COO

  ************

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received the same messages as others are receiving, saying we owe $724 to FedEx. This has been occurring daily, sometimes multiple times. They are calling my office...I do not have a personal account with FedEx. My office does not have a separate account with FedEx, nor have we used their services in quite sometime. I work for the federal govt. I've tried calling several times to get our number removed, but the line goes silent right after they answer.

  

  Business Response

  Date: 03/25/2023

  Hello,

  FedEx Freight hires us, Synter  Resource Group, to handle their accounts receivables.  They sent us a file in the name of

  OMS FT Campell to collect or resolve.  

  We have closed this file and sent it back to our client, FedEx.

  You should not receive any more calls from Synter  Resource Group on this account.

  Sincerely,

  J*** C*****

  Synter Resource Group

  C00- 843-746-2202

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon - I have been receiving calls from 843-746-2200 for about a week now. The VM says "This is an important message from the Center Resource Group calling on behalf of ***** rate regarding a past due balanc of $ 351.23. This communication is from a debt collector and is and attempt to collect a debt. Any info....please call 8430746-2200 ext 4079 and reference file number ********" I have no idea why I'd have a balance with ****. Only thing I can think is perhaps it's somehow tied to my work in logistics and since my office phone connects to my cell, the call is really going to my office line. Even that though would be a stretch since I work with Freight Rail and my dept doesn't send or receive anything with ****. I have tried calling the number and extension and the message said the person is currently unavailable. Thank you.

  

  Business Response

  Date: 02/05/2023

  Mr. ******,

  Thanks for your communication.  Our client ***** sends us their outstanding receivables and we assist them on collecting and resolving them.  The calls you have been receiving on our file # ******** is for a company called ***** ******** in Lowel Arkansas.

  Are you affiliated with ***** ********?  If so, I would be happy to send you the invoices and backup for this shipment.  If not, I can take your number off this account in our system.

  Please let me know and you are welcome to reach out to me directly, see my below contact info.

  Sincerely,

  John C*****

  COO, Synter Resource Group

  843-746-2202

  [email protected]

  Customer Answer

  Date: 02/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please remove me from the call list.  This is a work related call.   ***** ******** had been a customer of *** Logistics (where I am employed) but has NOT been a *** Customer/Represented since 11/07/2019.

  
  Thank you.

  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice regarding *** with a threat saying that my account would be placed with Synter resource group if the invoices weren't paid.
  
  I called *** to tell them I don't have an account with them I didn't ship anything and that the threatening letter I received was a mistake.
  
  *** agreed that the shipments were not made by me, that the shipments were fraudulently made in my name, and they closed the account (that I was unaware of), and emailed me confirmation that I had a zero balance.
  
  Because I wanted to make sure that Synter did not place this item in collections I contacted Synter and spoke to very rude woman named Renee who demanded information from me before she would give me her email address.
  
  I provided her with my confidential info and she provided me with her email address. I emailed her the collection notice as well as ***'s email to me confirming I had a zero balance and Renee promised me that she would make sure this matter did not go to collections.
  
  In my email I asked Renee to confirm receipt of my email to her. She did not confirm, so I emailed her again, and again, and again a fourth time, with no response.
  
  Because Renee's was unprofessional, unhelpful, rude as I mentioned above, and I do not have certainty that I am not going to have this item show up in collections, I'm reporting horrible Renee and the company she works for, Synter.
  
  Thank you very much.
  
  ****** **** ****

  

  Business Response

  Date: 01/31/2023

  Hello,

  Thanks for bringing this to our attention.  *** is our client, and they send us the accounts and information to help them with their receivables. We have closed your account in our system and returned it to ***. We don't report to any credit reporting agencies, so you don't have to worry about that   i apologize for the inconvenience this has caused you.  

  Let me know if you have any questions.

  Sincerely,

  John C*****

  COO

  Synter Resource Group

  Customer Answer

  Date: 02/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  HOWEVER, the fact that I had to jump through so many hoops because of Renee's refusal to respond to my email, which she promised to do, makes me think she should be fired.

  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving automated calls from Synter Resource Group late in 2022 stating I had an overdue invoice from ***** *******. I called ***** ******* and they said they have no record of an overdue invoice for me. I then called the number at Synter Resource Group and spoke with a person there handling my file and I told them the response from ***** ******* and they said they would research it and send me over the documents that ***** ******* had sent them.
  
  They finally send the documents to me 1/9/23 and it clearly shows on the invoice that the charges are billed to a different company. I sent an email response to Synter Resource Group stating this with the invoice as proof. They responded saying that I have to get the other company to sign a Letter of Authorization for them to rebill the charges. I've since emailed and called multiple times to explain that it is not a rebill and I am not liable for this charge nor have any responsibility to help them collect these charges. They just billed the wrong party in the first place. I still have not received a response from Synter for my inquiries and now I just received another threatening email from Synter saying that I have been unresponsive and that these charges may affect my credit.

  

  Business Response

  Date: 01/16/2023

  Good morning,

  We, Synter Resource Group, have closed this invoice in our system and returned the file to our client ***** ******* Lines.

  Please let me know if anything is needed.

   

  Sincerely,

  John C*****

  COO

  843-746-2202

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving fraudulent claims of a past due payment to UPS. The phone number and address linked to these claims are tied to a known scam. UPS has no listing of either the phone number or mailing address displayed on these letters. This is an attempt to defraud me of money. Letter after letter have arrived making the same false claim. On two occasions, I have called customer support lines at UPS on verified numbers and they have confirmed that I owe nothing. These harassing letters falsely claiming to be from UPS are certainly annoying, but now Synter is sending me collection notices, further enabling the scam. I owe UPS nothing. I ow Synter nothing.
  

  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/14) */
  Once an account is placed in collections it is written off UPS books as bad debt, so it would not show in their system. This is why there is no record for it at UPS. For your convenience I will be mailing you a copy of the valid invoice for you to verify and either dispute or make payment. You can also reach out to UPS customer service directly at XXX-XXX-XXXX to validate this debt.
  
  
  Consumer Response /* (3000, 7, 2022/11/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  According to the response from this business: "Once an account is placed in collections it is written off UPS books as bad debt, so it would not show in their system. This is why there is no record for it at UPS." I called UPS after receipt of the first claim, which indicates that there never was a debt and this claim is false.
  
  
  Business Response /* (4000, 9, 2022/11/15) */
  Once an account is placed in collections it is written off UPS books as bad debt, so it would not show in their system. This is why there is no record for it at UPS. For your convenience I will be mailing you a copy of the valid invoice for you to verify and either dispute or make payment. You can also reach out to UPS customer service directly at XXX-XXX-XXXX to validate this debt.

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have received multiple calls starting around 10/17/22 for an overdue fedex bill - checked fedex online - bill doesnt exist on the website - waiting for a call from fedex to find out what is going on - now also receiving emails - sketchy part is - invoice has the tracking number listed as the bill # and the wrong fedex acct #
  

  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 5, 2022/11/10) */
  Please provide a file# so we can accurately address your complaint. Thank you!

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Synter Resource Group has been fraudulently attempting to collect from our company for the last 2 months!
  Their original collections notice said we had a past due amount of $1,000+ from March of this year for one of our logistics vendors. When I checked with the vendor, they confirmed that there was an amount due, but it was for HALF the amount of what Synter was trying to collect. The vendor also said that there was no record of working with Synter Resource Group for collections.
  
  We paid the amount due through the vendor's website and verified directly with the vendor on multiple occasions that there were no outstanding balances and nothing in collections. I notified Synter of this and instructed them to reach out to the logistics company for verification. Which should be simple to do if they are actually collecting on that company's behalf. However, Synter continued to email and call us attempting to collect and expected us to show them proof that the balance had been paid.
  
  After a little research, I saw that Synter has attempted to do this kind of thing quite a few times. I notified the logistics vendor (including their collections department) that Synter Resource Group is attempting to falsely collect on behalf their company. Not sure if that will help anything, but the logistics company should be aware of it.
  
  At this point we just want the emails to stop, because this is not only fraudulent, but it is now starting to border on harassment.

  

  Business Response

  Date: 11/10/2022

  Please provide a file# so we can accurately review your complaint. Thank you!

  Customer Answer

  Date: 11/10/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  The only number provided in the emails was ******** in the subject line. The other numbers included were the invoice number and a vendor account number that does not belong to us.

  

  Business Response

  Date: 11/14/2022

  There appears to be several suite numbers at this location. We have closed the account and sent back to YRC Freight for more information.

  Customer Answer

  Date: 11/16/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have received weekly calls from Synter Resource Group about an outstanding balance with UPS that does not exist. No notice of collections has been received in writing, only constant voicemails.

  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/03) */
  Not sure how you are certain the UPS invoices do not exist if you have not bothered to return the call and do your due diligence. As a courtesy, we will go ahead and email the invoices to you for review.
  
  
  Consumer Response /* (3000, 7, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If the invoices were outstanding, UPS would have contacted us directly. If the invoices were in your possession to begin with, then we should have received notification of your representation in writing. Given that neither of these transpired, this is obviously an attempt to defraud companies.
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  UPS policy is that when an entity is not paid timely, the account is written off and then placed with an outside company to recover this lost revenue. The initial dunning letter was mailed to **** ** ************ *** ********** ** XXXXX on 10.11.2022.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls from XXX-XXX-XXXX assigned to Synter Resource Group in South Carolina. They have left messages stating they are calling on behalf of UPS regarding an unpaid amount of money. I do not even have a UPS account for billing purposes. This company is engaging in fraudulent debt collections.

  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/10/11) */
  Condemning us of being fraudulent will not be tolerated, and we may seek action if these types of accusations continue against our company. You have provided no proof of not owing this debt; furthermore, you have not disputed the debt within the letter of the law, so we are only to believe this is a valid debt. As for the others who are making the same accusation, just because many people are throwing accusations around does not make it correct. Facts do, and as it stands right now, you factually owe this invoice. We have sent you an invoice in the mail, and I suggest you withhold your accusatory statements till you review the invoice from UPS.