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          Find a Location

          Monster Reservations Group, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforMonster Reservations Group, LLC

            Travel Agency
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.64/5stars

            Average of 2,953 Customer Reviews

            Customer Complaints

            500 complaints closed in last 3 years

            268 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/29/2016

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Monster Reservations Group helps provide our guests with discount vacation packages to a wide array of popular destinations throughout the United States, Mexico and the Caribbean. We have also recently begun to focus on travel abroad which increases our guests options and number of days they can travel with us. Our packages typically include a vacation ownership preview of some kind in exchange for the discount against traditional retail vacation options.

            Business Details

            This is a multi-location business.

            Find a Location

            Monster Reservations Group, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/23/2015
              Years in Business:
              13
              Business Started:
              3/17/2011
              Business Started Locally:
              3/17/2011
              Business Incorporated:
              3/17/2011
              Accredited Since:
              8/29/2016
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Andrew Fenderbosch, Owner
              Contact Information

              Principal

              • Mr. Andrew Fenderbosch, Owner

              Customer Contact

              • Mr. Andrew Fenderbosch, Owner
              • Mr. Justin Morrison, Executive Assistant

              Industry Tip

              BBB Tip: Need help planning a trip? How to find a good travel agent

              Customer Complaints

              500 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/29/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Ive purchased a package that include 4 vacations for $698 **.Last time I was going to ***** I was told that they didnt have anything available.On Feb 22 I spoke with an agent and made a reservation for a trip to ************* for me with an additional $190 that was deucted the same day on my credit card. When I purchased the package back in october I was told that I only had to pay the hotel tax when I make a reservation. On Feb 22 the lady told me that Id receive an email confirmation for my reservation but now 7 days no email. I called today try to get my reservation confirmation I kept getting transferred and still I dont have a confirmation.1. Id like to get a full refund for the package since I didnt receive was I was offered (no booking fee). And no real reservation.
              Read More

              Customer Reviews

              2,953 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Teresa K

              5 stars

              03/26/2024

              *********************** did an excellent job of helping me onto the website He was very knowledgeable and patient with me.

              Local BBB

              BBB of Eastern Carolinas

              BBB Reports On

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