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Find a Location

Monarch Roofing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Monarch Roofing

      4336 Waccamaw Blvd Myrtle Beach, SC 29579-9500

      BBB Accredited Business
    • Monarch Roofing

      207 Antilles Ct STE G Wilmington, NC 28405-4776

      BBB Accredited Business

    Business ProfileforMonarch Roofing

    Roofing Contractors
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    According to information in file, Mr. Martin Pettigrew, is also the owner of Monarch Solar. The BBB has a separate report on Monarch Solar:

    https://www.bbb.org/us/sc/myrtle-beach/profile/solar-energy-contractors/monarch-solar-0693-90053284
    See all additional business information

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/15/2015

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    High Quality Roofing Installer
    -Shingles Master Elite Installer
    -Tile Roofing Institute Roofing Installer
    -Metal Roofing Certified Contractor
    -Certified TruSlate Crafter Specialist
    -Hydro-Stop Certified Contractor
    -Chimney Shrouds

    Business Details

    This is a multi-location business.

    Find a Location

    Monarch Roofing has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Monarch Roofing

        4336 Waccamaw Blvd Myrtle Beach, SC 29579-9500

        BBB Accredited Business
      • Monarch Roofing

        207 Antilles Ct STE G Wilmington, NC 28405-4776

        BBB Accredited Business
      Headquarters
      4336 Waccamaw Blvd, Myrtle Beach, SC 29579-9500
      BBB File Opened:
      4/25/2011
      Years in Business:
      17
      Business Started:
      3/26/2007
      Business Started Locally:
      3/26/2006
      Business Incorporated:
      11/14/2008
      Accredited Since:
      1/15/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      49
      Alternate Business Name
      • Monarch Construction
      • Monarch Company, LLC
      Business Management
      • Mr. Martin Pettigrew, General Manager
      Contact Information

      Principal

      • Mr. Martin Pettigrew, General Manager

      Customer Contact

      • Mr. Martin Pettigrew, General Manager
      Additional Contact Information

      Fax Numbers

      • (800) 930-4341
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/15/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The Roofing Company, Monarch Roofing, completed a job of a complete tear off and put a new roof on (Shingles). Prior to the job starting My HVAC / AC unit was working properly, and still does. The issue that happened after the complete tear off and the roof was blown clean. The issue occurred that the debris from the roof got into the lines of the HVAC / AC draining lines, SO the line that allows the system to drain properly out of a PVC pipe at the specific location. The line got blocked and then the system had to start draining from the metal pan and dropped thought the Sofit of the house. This is the overflow. This has never been an issue until the roofing company allowed enough debris to clog the pipe. The issue was brought to the attention of the company, they looked but said they couldn't get to the PVC unless they removed the sofit to see, which they did not want to do. So I have to pay a plumber to come out and discover that it was a clogged pvc pipe from debris. The debris is from the roof company, but they fail to take the appropriate actions. This cost me an additional cost, and they just let it be that is regular maintenance that has to be done. So the company want to make sure they get all the money, cause issues and not take care of things their workers caused, whether due to lack of being cautious or could care less what happens. The workers that the company hires do not speak any English and they fail to have a person on site at all times to communicate between the customer and company. The site supervisor leaves site at 5 pm, and the workers continue to work past 730 pm. The issue happened after they did something.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      john g

      5 stars

      10/26/2023

      Very good company. They walk with you for every step in the project and even fill out ins forms. They are on time and I had 7 workers on my roof. I can not single out any individual for great work.... they were one big team from sales to post roof. They are a big company and have many teams of workers. My roofing team led by Shaq were professionals working with hammers, nails and shovels. Not knowing any other roofing team.... I would advise you to ask for Shaq, you can't go wrong.

      Monarch Roofing Response

      10/30/2023

      Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our team, led by Shaq. We take pride in providing top-notch service and a seamless process for our customers. Your kind words are truly appreciated!

      Local BBB

      BBB of Eastern Carolinas

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