Complaints

This profile includes complaints for Sea Mist Oceanfront Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sea Mist Oceanfront Resort

  305 13th Ave S Myrtle Beach, SC 29577-4522

• 

  Sea Mist Oceanfront Resort

  1200 South Ocean Blvd Myrtle Beach, SC 29577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation for 11/27-30/ 2024. Received a phone call from customer service I suppose in route of going to the facility. Told them that we were in route to the facility got to the facility and no one was there to accept us or do the reservation for checking in no one answered the phones nor was there any Associates there there was a letter on the door stating that their hours were from whatever to 4:00. Had to make other accommodations at another facility because we were already driven 4 plus hours to get there. Call later that morning continue to call later that evening could get no response no call back no kind of feedback at all. Call the number that was listed even call ******* who confirms our reservation but yet could not give us any help because no one will answer the phone throughout our stay we went back to the facility found someone actually in the office and even they could not do anything for us because they said they were having some kind of technical difficulties. Was given the runaround from day one all the way up until now and still have had no feedback kept being told that someone would expedite our call as soon as possible and never received any feedback or satisfaction with this matter. No refund no feedback totally annoyed!

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I stayed at this disgusting resort for 8/8/24 to 8/11/24. The absolute worse resort I have ever been to. First, they need to take all pictures down as none of the picture show the true hotel. None of the amenities were available. The first thing I noticed upon arrival was the resort is completely run down and the water park area was closed off and looked to have been vacant for years. Once we stepped inside to check in my son had to use the rest room. While walking to the rest room we noticed an extremely foul smell that continued into the restrooms. There were huge bugs dead and alive. We get to our building and the elevators smell so bad it is inhumane. The floor of the elevator was so disgusting. Upon arrival to my room, I noticed the door was slightly open. I went in to ensure it was empty and it was. The rooms were really outdated and not thoroughly clean. We turned the tv on and there was no signal. We tried to connect to the Wi-Fi and there was no signal. There were no phones in the rooms, so we had to use our own devices to call the front office. They advised the service was knocked out and they had someone working on the issue. We called SEVERAL times regarding this issue and was given the same excuse. Needless to say, the service was not on for our entire stay. I asked to speak with management several times and was given the run around. When I finally spoke with ***** in management, she provided no assistance and responded as if we were bothering her. We had no tv, no internet, no water park, bugs, and no assistance. I paid $426.03 order number ********. They refuse to give any refund or provide any accommodations for our inconvenience. My son hated this place. They should be shut down permanently  shut down

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made these plans in may for **** was not happy with served at all rooms were not clean it took till 1am to even get in a room ***** w room only had 1bed for 3people 2nd room door didnt shut 3room was dirty and air didnt work correctly and this was 3room in one night so we didnt get to enjoy that day second day had to wait on room to be checked and that was around *************************************************************************************************************** a bed that was made up the floors were wet and nasty the bathroom was nasty the toilet the bathtub and bath yup didnt have a shout head and no hot water and tv didnt work refrigerator didnt work I called the office for 2days they finally brought sheets fo me to change my self and finely put a shout head on the night before we had to leave I asked for a district manager they gave me his email I got his phone number he told me Friday that they would take care of this sat never heard anything called yesterday he said he was on a plane would call back never did than he told me that he didnt work there anymore that he sent my information to the new person I am just getting the run around I need help with this that was ****** for nothing

  Business Response

  Date: 07/10/2024

  Refunds totaling $230.34 was issued while the guest was staying on property for 3 days. An additional refund was attempted but was declined and we were advised to pick up the card.

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21901107
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/11/2024

  I do not under stand seamist resort information can they explain better or call ************ 

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a booking with SEA MIST for ***** We booked back in January through their site. Since then they took a deposit but I have not been able to reach them since. The website is down, the number does not work, the welcome/ chamber of commerce does not know anything, businesses around them cant find anyone for me...I either need my deposit back or a guarantee they will be open in ***** If someone can give me a call at ************

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation with SEAMIST RESORT ************* **. They collected money yet failed to give me my reservation information. When trying to contact them they are showing no l9nger in business. I had sent numerous of emails and left numerous of voice mails to only now see they are closed. Yet noone has responded to refund my money or even give an apology.

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the ********* multiple calls and/or emails since 11/28/23 to cancel my reservation# (*****) for 12/16-18, 2023, but have been unsuccessful as I'm continuously met with voicemail and unanswered messages. A security deposit was collected from my credit card on file. To date, I'm still not able to speak to anyone regarding this matter as I'm trying to prevent further charges from being collected.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing worked tv internet refrigerator no hot water table was broken no towel no trash can in room. They did move me to another room but thats were we had no hot water and no tv or internet.placed Several phone calls to the front desk with no help. I ask to be refunded some money for the food that got waisted due to the refrigerator not working by the time we got to other room ice cream and popsicle was melted. The room was very dirty nothing is like the photos on the website. I get one vacation a year due to money and this is what i get so disappointed they should be ashamed. They claim tv and internet was down due to the storm however it didnt work prior to that and i did ask other people and they said it hasnt worked for days and they did complain but nothing was ever done.

  Business Response

  Date: 08/09/2023

  I deeply apologize for the series of inconveniences you encountered during your recent stay with us. I understand that the issues you faced, including the lack of working **, internet, refrigerator, hot water, and other amenities, greatly impacted your overall experience.
  Regarding the ** and internet connectivity, we've taken immediate action by contacting Direc** to address the problem and ensure that these services are up and running properly. We understand how important it is for our guests to have access to entertainment and communication during their stay, and we are committed to resolving this issue promptly.
  I'm truly sorry that your initial room move did not provide the expected improvements, as you still faced issues with hot water and connectivity. This should not have been the case, and I apologize for the inconvenience this caused.
  Your concerns about the state of your room and the discrepancies from the website's portrayal are valid, and I assure you that we take such feedback seriously. We are dedicated to providing a clean, comfortable, and welcoming environment for all our guests. I understand how disappointing it must have been to not find the amenities and conditions you were expecting.
  I'm also sorry to hear about the food that was wasted due to the malfunctioning refrigerator. I understand the frustration this caused, and we'll certainly look into a way to rectify the issue.
  Your feedback regarding the lack of response from our front desk team and the persistent issues with the ** and internet prior to the storm is concerning. I appreciate you bringing this to our attention, as it highlights areas where we need to improve our service and communication.
  Your disappointment is completely valid, and I apologize that your well-deserved vacation was not up to the standard it should have been. Please know that we are committed to addressing these issues and ensuring that they do not occur in the future. Your feedback helps us make necessary improvements, and I hope you will consider giving us another opportunity to provide you with a more enjoyable and hassle-free stay in the future.

  Customer Answer

  Date: 08/13/2023

   
  Complaint: 20441274
  
  I am rejecting this response because:
    I would like a refund due to nothing working this is unacceptable the internet and tv was down for days prior to the storm and what about the the food hot water no towels and i should have taken  a picture of the roaches that were everywhere .I will be taking this to court if need be i get one week a year and this is what i get .I left a day earlier because of the conditions  other people left due to the false advertisement picture looks perfect until you see it in person.please do the right thing and refund at least half the money .and remember i called several times and no ever came to check it out. Even called for towels trash bags and guess what nothing. Was told someone would be there 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to a family reunion due to being given information that the resorts did not have a group sales representative to continue to assist me with my family reunion. The person who actually gave me this information was indeed the group said person herself, who was actually in charge. Pretending that there wasn't anyone to help me basically advise me to cancel the reunion and she was the person that was over the group sales department. I have her name and number in my voice mail. I was informed that she have been the group sale manager for over 2 months. And since I found that out and call back to question her about it they're not taking my calls or either when I call they hang up on me, I was supposed to get an email back I have received nothing. They either hang up on my calls will not pass me to management voicemail or tell me there is no property manager or voicemail that I can leave a message. Any help you can provide would be greatly appreciated thank you. My phone number is ************

  Business Response

  Date: 02/16/2023

  Hello,

  We do not currently have a Group Sales Manager. Our Reservations Manager and Supervisors had been attempting to assist guests with group inquiries on top of their daily responsibilities. We apologize that the guest was given incorrect information, the agent who advised the guest incorrectly will be disciplined. Due to a reduction in staffing and with the volume of group inquires, we determined that we are unable to book or fulfill planning future groups, specifically in peak season until we have a ********************** to assist groups.

  We have also been having difficulties with our phone system. The Reservations Manager who works 3 days per week returned to work today and found multiple messages from the guest and due to our phone issues, she called her back from her personal cell phone to attempt to explain to her the situation.

  Since we are unable to meet the guests needs, we offered to cancel the booking and waive all cancellation fees. There were 4 bookings under this group and we have refunded 2 of them. We asked the group leader to advise the other family members to call so that we may refund them. Due to PCI Compliance, we are unable to see the credit card information originally used and since it is from a previous system we cannot refund these deposits without speaking to the guests.

  We are not properly staffed to provide service to a group booking.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations to stay at the Sea Mist Resort, 9/30/2022-10/2/2022, I kept watching the weather. This was when Hurricane Ian came to Myrtle Beach SC. Unfortunately I needed to cancel my reservation due to it was unsafe to travel. They informed me that I would be charged a cancellation fee(which I thought was not right due to the circumstances). I have not been able to find a number for Sea Mist Resort. I understand policy and procedures for companies but I also know there is always an expectation. I did not cancel out of negligence or just not show up. I cancelled for safety and health reasons. I'm very disappointed that this is how Myrtle Beach treats it's tourists. My reservation number XXXXXXXXXX-pin number ***** Sea Mist XXXXX. I cancelled my reservation on 9/27/2022. No one can predict Mother Nature. Yes I feel like I should receive my money back. When did money come before a persons safety and health.

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/20) */
  The reservation reserved was not reserved through the Sea Mist Resort. The reservation was made through a third-party company (Air B&B) that the individual owner of unit #XXXXX utilizes. Had this guest booked directly through us, we would have refunded his stay being that a Hurricane was coming into Myrtle Beach at that time. We hope that next time this guest decides to come to Myrtle Beach they book directly with the resort as we do cater to our guests wants and needs to give them the very best stay possible.
  
  
  Consumer Response /* (3000, 7, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I spoke with representative for the third party they mentioned. They stated that the property, which I'd Sea Mist is the one standing by the cancellation fee. I feel like I'm gett8ng the run around. Not either party wants to take responsibility. I can't get in touch with Sea Mist. And no I don't accept their response.
  
  
  Business Response /* (4000, 9, 2022/10/25) */
  This guest needs to speak to the individual owner of unit #XXXXX, which is a person and not the Sea Mist Resort. The owner of the unit is the one not giving the guest their money back. But if this guest would like to speak to a representative of the Resort, please call (XXX) XXX-XXXX and they'll be able to explain to this guest that we NEVER had his money nor any of his information. All that information is with the individual owner of room #XXXXX and/or the 3rd party company he booked through.

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On saturday 9/17/22 I made a reservation and called and cancelled 30-40 minutes later. On Monday morning 9/19/22, I saw that a charge had been made from them so I called and spoke to someone named Felicia who said she was a supervisor and cancelled it again. She said she would refund my money in full but I never received a cancellation email. I called back and spoke with Ashley who assured me the reservation had been cancelled and would email me "again" confirming it. I never did receive anything so I called back and Ashley answered the phone again and rudely told me I "ain't receiving no nother email" from them that they sent it twice and weren't sending it again. That my money had been refunded despite my cancellation delay and I tried telling her how I had called and cancelled a few minutes after the reservation. She started raising her voice and speaking over me and hung up. I called back and spoke to Adrienne and she was very helpful and the whole time I was peaking with her I could hear Ashley in the background screaming about how she had sent me an email 3 times and for Adrienne to get off the phone with me.
  
  Due to their lack of professionalism on not cancelling my order and charging my card without my consent I needed this cancellation in writing and still have not received it. I contacted the Patels and the general manager listed and still have not been contacted by either one.

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Upon reviewing this guests account, we see that this guest booked a non-pet friendly unit and wanted to bring a pet. The calls made by the guest to Sea Mist were also reviewed, as all our calls are recorded. We do not have anyone by the name of Ashley employed here, the guest spoke to April and she was professional throughout the entire call even after being yelled at by the guest. When the guest called again to cancel the reservation, everything was refunded. We don't typically offer guests full refunds; we have an insurance option for $39.55 which this guest declined when booking. Even after declining the coverage, we decided to give this guest their full refund as they were very irate. I've attached a receipt showing the charge & refund.
  
  
  Consumer Response /* (3000, 8, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  These are blatant lies made by this resort and since I cancelled within 30 minutes the day I mistakenly made the reservation in a non-pet friendly unit I was entitled to my full refund. Whether her name was April or Ashley, that's beside the point of how unprofessional and ghetto she was with her attitude. The incompetence of this resort is baffling to me at how it stays open.
  
  
  Business Response /* (4000, 10, 2022/09/27) */
  If the guest does not choose the Vacation Protection Plan while booking, the guest is NOT entitled to a refund, 5 minutes or 30 minutes after booking. This guest in particular did NOT choose this option however we felt it best given the volatile nature of the call, to issue the guest a refund.
  
  
  Consumer Response /* (4200, 12, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When you make a reservation you have 48 hours to cancel or change WITHOUT a protection plan. Calls didn't get violatile until your employee Ashley or whatever her name is started to get rude. All the other employees that helped me were very kind and helpful, including the woman who did the initial refund so this last response is another lie made by this resort.