Hotels
Landmark Resort HotelAbout
Important information
- Additional Info:BBB files indicate that this business has a pattern of complaints. BBB contacted the business via letter on December 4, 2018 regarding the pattern of complaints. Over the past year, consumers have filed complaints alleging the business has customer service, advertising and refund or exchange issues. The company communicated with BBB on December 19, 2018, and stated; Being in the hospitality business, it is our No. 1 priority to provide outstanding customer service and ensure guest satisfaction. I know this is not always possible, but it is imperative that we try our best. Our guests are always encouraged to inform us right away when they are unhappy or dissatisfied. Allowing us the opportunity to fix whatever is wrong while they are in-house is always the best solution. We never want a guest to leave with a feeling of disappointment about their stay. We know they work hard all year long to save for a getaway in Myrtle Beach.
The business has agreed to work with BBB to correct the underlying reason for the complaints. BBB will continue to monitor the business for future patterns.
Business Details
- Local BBB:
- BBB of Eastern Carolinas
- BBB File Opened:
- 3/15/2004
- Business Started:
- 3/15/2004
- Business Started Locally:
- 3/15/2004
- Business Incorporated:
- 3/15/2004
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Landmark Resort, LLC
- Business Management:
- Ms. Robin Purcell, Admin Assit to GM
Additional Contact Information
- Principal Contacts
- Ms. Robin Purcell, Admin Assit to GM
- Property Manager
- Customer Contacts
- Mr. Richard L. Arsenault, CHA
- Ms. Robin Purcell, Admin Assit to GM
- Mr. Matt Klugman, Director of Marketing
- Neal Reaves, Front Office Manager
- Property Manager
- Fax numbers
- Primary Fax: (843) 448-6701
- Additional Phone Numbers
- Other Phone: (800) 845-0658
Additional Information
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- Hotels
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