Business ProfileforPC Aviator Inc

I made an order on Oct 30, 2021 on PCAviator.com. My purchase consisted of TrackIR 5 and TrackClip Pro. I paid for a total amount of $203.50 shipping included. Even though I made the order in the U.S., my order is to be shipped to Australia for a family friend. On Nov.4, I received an email from PC Aviator stating that my order has been shipped on 11/03/21 through USPS PARCEL POST FIRST CLASS AIR MAIL - 7-14 DAYS. Because the shipping method is USPS First Class, they advised in their email that no tracking number is available. Until this day, which is 12/3/2021, my family friend in Australia has been waiting for the package but it never arrived. It's already been a month since the shipped date. I have been calling the company multiple times. The phone would rang a few times then a robo stated that I called them "outside of business hours," which I did not. Nobody ever answered the phone. I have also attempted to leave a voicemail, but nobody ever called me back. In addition, I emailed their customer service AND the crew departments and still no luck. Furthermore, I tried to email the PC Aviator Australia branch to see if they could help me, because I am desperate. Until now, nobody has given me any response. The company is like a ghost.