Complaints

This profile includes complaints for Palmera Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palmera Vacation Club

  33 Office Park Road, Unit 219 Hilton Head Island, SC 29938

• 

  Palmera Vacation Club

  PO Box 7602 Hilton Head Island, SC 29938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We owned a timeshare with ******************/*******. They agreed to release us from our timeshare. This was back in April of this year. We paid a fee to get out of $1,500. We were told we would receive release paperwork. It is now late July, and we have nothing from them. Please contact the business to request them to issue our paperwork. We have already tried to follow up with them. Thank you

  Business Response

  Date: 07/25/2025

  Mr. ******** was contacted and asked if the documents he is waiting on could be emailed to him. He agreed and the documents were sent today. Apologies for the delay.

   

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ********

   

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed that my timeshare was in default and would be canceled due to nonpayment. I have attempted to follow up with ****************** on many occasions to get a resolution. I last sent an email on 4/23/25 asking for a status, and there has been no update! I just want to get rid of this and be done with Elite.

  Business Response

  Date: 07/30/2025

  A Representative from Palmera Vacation Club has just spoken with Mr. ***** While there was really no details regarding his decision to stop payments last year in the submission, he was asked if there was anything we could assist him with being that he has made two purchases with Palmera and used his points for trips in the past. He was adamant in that he did not need assistance, and wants his loan to be defaulted. He was informed that his response would be shared with the ****************** as well as the BBB in order to resolve and close the complaint and he agreed.

  Thank you,

  Palmera Vacation Club

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were initially offered many things with out timeshare purchase, this included 4000 points that we would have for 3 years, and an affordable mortgage payment. We were lied to about being able to sell back our time share as the timeshare we purchased was sold back to Palmera Vacation club.We booked a stay at the hotel the resort runs with a promise to come check in to a members meeting, during this meeting we found out were were scammed out of many of the promises made to us including our mortgage which is now 20% and changed to a 15 year mortgage without our knowledge or consent. This company doesnt not notify you of any changes that could affect your life. We originally bought our mortgage for 8900 at 9% on an 8 year loan. Now we are paying 20% on a 15 year loan magically. Thats not only unethical but a scam.We want out of our timeshare immediately because we cant even use it based on the our original purchased as promised. There is absolutely nothing available to us to take part in and we are literally paying for our name to be on a mortgage we can never use based on the meeting and what the salesperson said today, you were sold a timeshare and cant even use it. Is exactly what she said.

  Business Response

  Date: 07/25/2025

  Palmera Vacation Club has spoken with Mr. ********** regarding his submission and the suggestion of a mutual resolution. An agreement was made by both parties and paperwork was sent to The Huddlestons. They have signed and returned those documents today in order to resolve and remove the complaint.

  Thank you.

  Respectfully,

  Palmera Vacation Club

  Customer Answer

  Date: 07/28/2025

  We agreed to take down our complaint after our cancellation and refund are approved and sent to us, until then is there a way to keep this complaint open u til we close it after receiving our end of the agreement we signed.

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  If the resolution provided isnt honored the complaint will remain or be reopened.

  Regards,

  **** **********

   

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled a check (have receipt) to Palmera Vacation Club within 5 days. The check was deposited back into my account. After numerous failed attempts to follow-up, no one answers which led me to seek your assistance and help. Many thanks in advanc

  Business Response

  Date: 07/03/2025

  A Representative from Palmera Vacation Club has reached out to **** ******, File No. ******* in regard to her recent submission. Mrs. ****** states that she cancelled a check that was issued to us and we have no information of that on file being that she used a Credit Card for her down payment on the day of her May 21st purchase. Also, no scheduled payments have been posted to date, so no payments have been received via check.  A message was left for her requesting a call back.

  Thank you,

  Palmera Vacation Club

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like other buyers (wish I had read these reviews before purchasing), I was told that Palmera would sell my other timeshares within 6 months. I was told I would be getting $25,000 and I could use that to pay off what I was purchasing or use it for whatever I wanted. We ONLY bought from Palmera because we wanted to get rid of the other purchases we have made over the years and reduce our maintenance fees. Needless to say, the sale was never executed, and we have our previous purchases AND a new monthly bill AND a new monthly maintenance fee.I've reached out to our salesperson and even visited in person to ask for a resolution. They know we only bought to relieve our stress, not add to it. Palmera has taken advantage of us. This practice reinforces the feeling that all timeshare salespeople are slimy. I hoped and believed this was different, but it is not panning out any differently.I've asked our salesperson to do the right thing. He calls me back to tell me they will sell soon. It's a bunch of garbage and not right.

  Business Response

  Date: 06/27/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ****** *******, File no. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ******* in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
  

  Respectfully,
  

  Palmera Vacation Club...

  Customer Answer

  Date: 07/03/2025

  I have not heard from Palmera despite this note. Please do not close this complaint. Things have NOT BEEN SETTLED.

  Business Response

  Date: 07/11/2025

  Mr. ******* has been contacted by a Palmera Representative to further discuss his concerns, which we see were addressed prior when he was here in March. We will report the results back to you once we have spoken with The Member.

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 07/11/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23505156

  I am rejecting this response because:

  I shortly returned the phone message I received and have not heard back from Palmera. There has been no suggested solution.

  Regards,

  ****** *******

  Business Response

  Date: 07/18/2025

  A Representative has been in contact with Mr. ******** An agreement was made to speak again after review. We will report the results back to you once the matter has been completed.

  Thank you.

  Respectfully,

  Palmera Vacation Club

  Customer Answer

  Date: 07/23/2025

  No resolution has been offered by Palmera. I was berated in my phone call for signing a document that did not represent what I was told. Deeply dissatisfied at the lack of integrity.

  Buyers, BEWARE! I would never had purchased if I knew they were lying to me.

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the sales presentation, we were led to believe that our timeshare ownership would
  provide a lucrative investment, something that would hold or even increase in value over time.
  However, this has not been our experience. Not only have we not seen any financial gain, but the resale
  market for timeshares has proven to be virtually nonexistent, making it impossible to recover any
  portion of our investment. Had we been made fully aware of this reality, we would never have agreed
  to the purchase. The financial burden placed upon us by this timeshare has caused us significant stress
  and difficulty, particularly as we struggle to keep up with the rising costs associated with ownership.
  Furthermore, we were never informed that additional payments would be required to another
  company in order to access certain destinations. This critical piece of information was omitted during
  the sales process, leaving us blindsided by unexpected fees and limitations. If we had known that our
  ability to travel freely was going to be restricted unless we paid extra fees to third-party entities, we
  would have reconsidered our decision. This misleading representation of the benefits of ownership has
  resulted in significant disappointment and financial strain. When we initially attended the sales
  presentation, we were assured that we would have access to a wide variety of vacation destinations
  without the need for additional payments beyond our initial investment and maintenance fees.
  However, as we later discovered, this was not the case. Instead, we have been forced to contend with
  additional, undisclosed costs that have only added to our financial hardship. This lack of transparency
  is unacceptable and represents a clear case of misrepresentation.

  Business Response

  Date: 06/18/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ***** *****, File No. ********, and responds as follows: The *****s refer to "the" Presentation in their submission, when in fact, The *****s have attended four Presentations with Palmera Vacation Club in the past four years and signed three purchase Contracts in the four times they visited. September 2021, September 2022, and as recently as November 2024, when they were yet again using their Palmera Points for travel.  
  

  Mr. and Mrs. ***** signed three Purchase Contracts out of the four times they attended. Each contract was issued with a Five-Day Right of Rescission, in which they both signed and acknowledged in all three purchases.  
  

  Since their third purchase this past November, The *****s have stopped payments in February, on their loan and Membership Dues, and have not responded to communication efforts from Palmera Representatives regarding the one letter they sent in on April 23rd. However, on May 6th, 2025, a Representative did speak with Mr. *****, who asked if Palmera had heard from a company named Liberty Consultants. She replied no, and he assured her that “we would” and ended the call. 
  

  Apparently, this is a company or agency he is working with, perhaps paying for a potential exit from his Membership and contractual obligations of his three Contracts, which is an individual option not necessarily a complaint. To date, there has been no communication from this outside, unknown company he referenced. Therefore, Mr. ***** is encouraged to contact Palmera Vacation Club to discuss, as we will attempt, yet again, to reach The Members in hopes of reporting an outcome. 
  

  Respectfully, 
  

  Palmera Vacation Club 

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received adequate support or resolution from either Elite Resort Group or Palmera.
  We initially reached out to Elite Resort Group, but they informed us that they could not assist
  due to an open loan linked to our account. Considering the circumstances, we believe that the
  status of the loan should not prevent them from addressing our concerns, as the loan itself
  should be deemed null and void given the situation. Acting on their recommendation, we
  reached out to Palmera, only to receive no response at all. The membership we purchased has
  failed to live up to its promises. Despite the significant financial investment required to maintain
  this membership, we have struggled to make use of it in any meaningful way. Booking trips
  through the membership has been nearly impossible due to persistent availability issues, with
  accommodations having to be booked out a year in advance or more. Although we were able to
  use points minimally for a trip to Orlando, this minor usage does not justify the substantial
  commitment we have made. We were pressured into purchasing an upgrade in 2022 under the
  assurance that it would improve the booking process and overall usability of the program.
  Unfortunately, that was a lie. The availability problems persist, the additional points we paid for
  did not automatically roll over as promised, and the options presented to us continue to be
  misaligned with our circumstances. The financial burden of maintaining an unusable
  membership is contributing significantly to our stress, particularly as we are also dealing with
  medical bills and other essential daily expenses. We seek the cancellation of our membership
  and a refund of the money we have invested. Please help us.

  Business Response

  Date: 06/17/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ****** *******, file Not. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ******* in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been completed.

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 06/18/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: No one from Palmera has reached out to me about this matter at all. They intend for me and my wife to continue to stay in this terrible timeshare. We have tried to get them to reconsider and help find a way to get out of this timeshare in the past. They made it very clear, they will not help in any way. This timeshare has been a money dump with zero benefits. Only solution I see is to fight our way out, burning thousands a year on something we can never use.  

  
  

  Regards,

  
  

  ****** *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/27/2025

  A Representative from Palmera Vacation Club has reached out to ****** ******* in regard to this submission. A screening service answered the call and asked the caller to introduce themselves and the nature of their call before forwarding. The call was forwarded yet disconnected after answering. A second call was made which went directly to Mr. ********* voicemail. A message was left regarding the nature of our call along with a call back number.

  We will report the outcome once Mr. ******* calls us back.

   

  Thank you,

   

  Palmera Vacation Club

  Customer Answer

  Date: 06/27/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: Palmera Vacation club just contacted me. They wanted to know if I was interested in a resale on their RCI web page. They said they just found out how dissatisfied my wife and I are because we didn't leave a paper trail. She asked if they could help me use my points or help find another way to please us? I told them no to all. They asked if I still wanted to use my points in the future, I said no. Lastly, she warned me about paying people to help me get out of this contract. She also asked what my plan was, I told her come hell or high water we are getting out of this contract

  
  

  Regards,

  
  

  Johnny Jackson

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/03/2025

  In response to Mr. ********* rejection. Yes, as promised, a Palmera Representative did speak with Mr. ******* when he returned the call.  
  

  As the call notes will show, since we have never been made aware of The Member’s frustration until the BBB contacted us, Mr. ******* was offered assistance numerous times during that call as far as making or researching reservations, how to use their Membership Benefits, or even to navigate their Member’s Portal. Mr. ******* was adamant about declining any help whatsoever and just kept repeating that he was going to sell or get out of his contract.  
  

  Furthermore, he did mention working with an outside agency, to which it was respectfully suggested of being careful of paying companies that make these promises yet do not deliver. Avenues for Members looking to resale, such as online, were discussed as an option to him but not asking him if he was interested in a resale as he seemed to have misunderstood. 
  

  While Mr. ******* denied any assistance from Palmera for future bookings, as he himself admits in the rejection, he is still encouraged to contact us should he change his mind or wish to learn more about his Membership. 
  
  Thank you, 
  Palmera Vacation Club ..

  Customer Answer

  Date: 07/07/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: 23437373

  
  

  I am rejecting this response because: On the last response from Palmera everything is read is true except me stating that I'm working with an outside company to get out if this timeshare. I was asked how do i plan on getting out of this contract. My reply was to nit resting to I find a way out. She warned me of paying people to help me get out of a timeshare. I never brought that up. So she is a *** *** liar on that one. I was told that the phone call was recorded. So I give full permission for her to play that I am working with an outside company to get out of this timeshare. She assumed this now she is reporting this as a fact. All credibility has been shot. I have stayed honest to my position they have not. Trying to save face and make themselves look good. Also she is wrong on another point. This is not our first compliant. This is the first time we reached out to BBB.

  
  

  Regards,

  
  

  ****** *******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/16/2025

  We are pleased that Mr. ******* admits that everything in our response was true except for one detail concerning his plans for leaving his Membership. While that may have been a mere misunderstanding on that Representative’s part, Mr. ********* elementary and harsh response seems unnecessary and unwarranted. However, Mr. ******* was treated with the utmost care and respect in the many offers or suggestions of assistance during that phone call to which, as he himself admits, he continued to deny. Palmera Vacation Club has addressed this complaint and will continue to offer Customer Service should he change his mind and wish to explore the benefits of his Membership. 
  
  Thank you. 
  

  Respectfully, 
  
  Palmera Vacation Club 
  

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to Palmera's management, ******************, regarding our terrible experience with our vacation ownership. When purchasing, Palmera managers assured us theyd sell our Wapato Point timeshare within six months for $13,000 to reduce our mortgage and transition us to a Palmera timeshare. This sale never happened, and the verbal promises made during the sales presentation werent in the written contract, leaving us feeling ********* 2023, we were pressured into switching to Palmeras points system, falsely told it would lower our mortgage interest rate and provide extra points. Instead, we were charged a $395 fee,adding to our frustration.During our stay, we encountered unacceptable property conditions: dead cockroaches in the second bedroom, dirty toilets, leftover chips under the coffee table, and poor housekeeping overall, with the unit rundown and outdated. The lack of a ground-floor elevator was also highly inconvenient. However, the worst part was the bed bug infestation. Maintenance found a nest of live bed bugs in the mattress, right below my head and shoulders. I left with over 80 bites,causing severe itching, sores, and weeks of discomfort. A video was provided to the resort and management, along with photos of the bites and the unclean condo.Despite reporting these issues to staff, their attitude was dismissive and unhelpful. We requested a full cancellation of our timeshare and reimbursement for the inconvenience and lies. *** claimed they forwarded our complaint to the resort's Guest Relations Manager but refused to provide contact details or assist further. Almost two months later, no one has addressed our concerns.This experience was unacceptable. We will never return and strongly advise others to stay away. Poor customer service and even worse property upkeep.

  Business Response

  Date: 06/10/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ***** ******, File No. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ****** in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been completed.

  Respectfully,

  Palmera Vacation Club

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been time share owners for 40 yrs with other companies. This purchase, Hilton Head 4-3-25, included 3000 pts. and 6000 bonus pts (good until 12-30-26). During the pitch at we were told we could come back to HH stay up to a month if desired using the many options, use RCI to trade easily because HH was so much in demand. Through RCI we had access to all these gold star resorts using only 1000 pts, and to call anytime to get answers etc as new owners. Once we bought, we needed to wait 45 days before our account was activated and we could then see all the options available. On 4-28-25 I called ******* ******** Verification Mgr. just to check in and ask a few questions. No return call. Tried him again 5-1-25. Sent an email 5-15-25 to email on his card, no response. Our acct. was activated on 5-18-25. We logged in and found there were little to no places we could go when we wanted. Once our bonus points are gone we don't even have enough points to go back to HH at our own resorts without borrowing points from future years or buying more.
  I called our sales person ***** *****, no return call. Called the office 5-20-25 asked to speak to *****, not available. I then got a call from ****** ******** 5-22-25 who said a manager ***** ******** would call me on 5-27, no call. I left her a message saying no call. She texted 5-28 said a different Mgr had our file would call later that day, no call. Feel we were very misled, and simply want our money back.

  Customer Answer

  Date: 06/05/2025

  Hi

   I attached a text string from ***** ******** who said she would have a different manager (*****), call me which he finally did on Thursday 5-29. I explained to ***** why we felt we were misled and he said he would discuss it at a meeting the next day, Friday and get back to me. I tried him and left messages Monday, Tuesday, and Wednesday, with no return call. 

  Business Response

  Date: 06/12/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ****** ******, File No. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ****** in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 06/21/2025

  Hi

  this complaint is not resolved.

  I sent ****** an email saying I have not heard from the company and what was next. 
  They still have not been in touch with me.

  please let me know what is my next step 

  thank you 

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, my wife an I vacationed on ******************, using points from an existing timeshare. We were offered to attend a meeting the following morning. We explained that we had a time share and weren't interested in purchasing another. They presented a plan in which they would sell our timeshare and purchase theirs at more favorable terms. It was presented that by December our current timeshare would be sold and we would then close on the new one. I agreed to the offer aware that i would be making more or less six payments. The finance manager was brought in and he went over all the documents, neglecting the paragraph that stated there was no guarantee that the present property would be sold. After six months, I contacted the listing agent since and stated that I was told that the property should have been sold. I began to worry, when he informed me that they always said that but that really wasn't the reality. I attempted to contact Palmera, but was transferred from one extension to another with no success. I left messages with the phone numbers on the business cards of the representatives I dealt with, never getting a response. It is now almost a year and I truly believe that I was deceived into purchasing another timeshare. It was evident that I already owned one at that I had no interest in purchasing a timeshare but was totally manipulated by false claims into purchasing a second and unwanted one I have made payments regularly as well as the monthly maintenance fees and would like to resolve this issue amicably.

  Business Response

  Date: 06/04/2025

  Palmera Vacation Club is in receipt of the recent complaint filed by ****** **********, File No. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ********** in hopes of reaching an amicable resolution. We will report the results back to you once the matter has been completed.

  Thank You,

  Palmera Vacation Club

  Customer Answer

  Date: 06/05/2025

  I am in receipt of the response from Palmera Vacation Club and I am hoping for the desired amicable resolution.

  As of yet, I have not been contacted and will inform you of the resolution at that time

   

  Customer Answer

  Date: 06/10/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23371360

  I am rejecting this response because: 

  I am in receipt of the response from Palmera Vacation Club and I am hoping for the desired amicable resolution.

  As of yet, I have not been contacted and will inform you of the resolution at that time

  Regards,

  ****** **********

  Customer Answer

  Date: 06/15/2025

   

   I am still waiting to hear back from Palmera Vacation Club and there desire to reach an amicable resolution.

  Thank you

   

  Business Response

  Date: 06/23/2025

  A Representative from Palmera Vacation Club has spoken with ****** ********** regarding his recent submission. Mr. ********** was informed that his issue is being reviewed and someone will be reaching out to him to discuss, at which he was in agreement, and shared the days that are best for him to speak.

  We will report the results back to you once the matter has been completed.

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 06/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23371360

  I am rejecting this response because:

  I was finally contacted by the business and they asked for some additional information and stated that I will be contacted   Still no resolution, I will provide updates s they occur

  Regards,

  ****** **********

  Business Response

  Date: 07/03/2025

  As promised, a Palmera Sales Manager called and spoke with Mr. ********** on Wednesday July 1st.  Resolutions were offered and accepted by Mr. ********** regarding the property he has listed for resale and those actions have been taken.

  Thank you,

  Palmera Vacation Club

  Customer Answer

  Date: 07/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23371360

  I am rejecting this response because:  The response from the business was given as my only option.  It was that they would relist the property to be sold, which I was never informed was no longer listed, at a

  lower price and see if it will sell.   Basically the fact that I was misled into making the purchase of their time share being ignored.  Again, I had made it clear at the the very beginning that I did not want an additional time share, and was duped by 

  misleading statements into the purchase.  I do hope that the action taken will resolve my complaint but until then I do not consider the matter settled and question the honesty and integrity of Palmera Vacations 

  Regards,

  ****** **********

  Business Response

  Date: 07/16/2025

  Palmera Vacation Club is in hopes, as well as Mr. *********** that the resolution he agreed on and accepted will result as he planned.

  Thank you,

  Palmera Vacation Club