Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, May 24 I took my current 2022 Nissan Kicks to have the power outlet fixed only. While waiting they told me to signup for a VIP PROGRAM to get free coupons for oil changes. Wait just one second and the manager got a person to sign me up for free coupon program. There is no coupon program. After waiting for my car to get fix which didn’t happen by the way. I was charged $200+ to get told exactly what I already knew what was wrong. I even put I needed a replacement power outlet for the reason for my visit. For an hour and a half I was pressured to just take one of the newer kicks out for a test drive. After stating several times I’m not looking to start over on a new car loan after being halfway paid down on my current loan. After stating several times I’m not looking to trade in my car for a newer model several times to different sales people, I find out the dealership did a hard inquiry on my credit with permission. I’m also filling a complaint with the FTC and attorney General’s office. The only thing I signed for was a receipt after paying to get my car diagnostic. I’m in the process of building my credit which was also told to these people as to the reason I’m not applying or buying a newer car. I never signed a credit application with the this dealership. Why would I? NISSAN MOTOR acceptance company that I already have my car loan with has been sending me pre qualification for two years now. I have my credit locked with two out of the three credit bureaus, I thought they were all locked. This was also told to the dealership. Any activity on my credit I’m alerted instantly. The following day on Sunday, May 25, 2025 early morning, that an unauthorized hard credit pull for ******* occurred as if I went back to the dealership while they were closed and applied for credit. I did not give permission nor did a sign a credit application to do a hard inquiry for my credit. Remove the fraudulent hard inquiry from my credit.

  Business Response

  Date: 05/30/2025

  We have made multiple attempts to contact the consumer directly to understand their concerns and work towards a resolution. We have texted, emailed, and called, leaving a voicemail requesting a call back. Unfortunately, we have not yet received a response.
  
  We are committed to resolving this matter and kindly ask the consumer to contact us at their earliest convenience. Please reach out to our management team at ***** *********
  
  We look forward to hearing from the consumer soon to address their complaint.
  
  Nothing herein, by statement, omission, or otherwise, shall be construed as an admission of liability or wrongdoing by the business nor shall anything contained herein waive any rights, remedies, or defenses available to the business, such being expressly reserved.
  
  Sincerely,
  Escude Nissan of Greer

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mailer from this business with a golden lotto ticket. I pulled the tabs and matched it with the numbers. I then called the winners line and it confirmed that I won $2,000. I immediately called the business and spoke with Mr Derek on Monday night. We spoke about the game and he asked me to come in on Tuesday during business hours. I arrived Tuesday morning at 9:08 a.m. spoke with a gentleman and told him the details he asked me to sit down and someone would be right with me. I sat down at 9:13 a.m. and waited until 9:30 a.m. of which during that time no one acknowledged my existence or even spoke to me until a gentleman named Mr Richard asked me if I had been helped. honestly, I was a little frustrated at that point so I got up and walked out and went to my car. I called back three different times the first two times I called the business Miss Nikki answered and I told her what was going on during the first phone call she didn't say anything where no one answered and the voicemail box was full. I called a second time Miss Nikki answered again I asked her if she forwarded me to the sales department she said yes I said no one answered and the voicemail box was full. she said hold on a second and the phone started raining again you forwarded me to the same number for the mailbox is full. I've called back a third time spoke to Mr Kevin and he answered I told him what was going on what I had and it said I won $2,000 he said well just because it says you won $2,000 doesn't mean you actually won the amount that stated. he said you have to bring it in will compare it to the board and it'll tell you what you want it maybe $2,000 or maybe something else. so I asked him I said to confirm I said even though this says I won $2,000 that may not be true he said yes. I said Thank you so I guess I can just throw it away he said you have a good day sir then he hung up on me.

  Business Response

  Date: 12/05/2024

  The mailer in question informs the recipient that a matching set of numbers means they have won one of the listed prizes. It does not indicate that a particular prize has been won, but clearly states, “You must bring this mailer with you to the dealership and match your confirmation code to the prize board located inside the dealership to determine which prize you have won!”

  When a recipient of the mailer calls the number provided, there is no confirmation that a particular prize has been won. The caller is informed only that their prize has been reserved. They are then instructed to bring the mailer and their ID to the dealership.
  

  Customer agrees that when he called the business directly, he was instructed to come in. Unfortunately, the customer arrived during the daily staff meeting, causing him to have to wait for assistance. Customer states he waited a short time and then left and did not return. Customer agrees he was informed again when he called back that he would need to bring his mailer in and compare it to the prize board. This is consistent with the information on the mailer.
  

  Because customer declined to return, the business was not able to match his confirmation code to the prize board to determine which prize he had won.

  I hope that this explanation will help resolve this matter.

  Nothing herein shall be construed as an admission of liability or wrongdoing by the dealership nor shall anything contained herein waive any rights or defenses available to the dealership, such being expressly reserved.

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan of Greer runs a scam. I received a mailer with an attached contest. The contest results plainly showed that I had won a 1000$ cash prize. I called the dealership to verify and the receptionist informed me that I had won the cash prize and all i needed was my id and the mailer. I asked "So, I bring my OD and this mailer and I walk out with 1000$ no strings" she stated "yes". When I arrived at the dealership the sales team tried to buy my car and have me buy one of theirs. When I refused stating that I was there for the cash prize, a woman handed me a ******** gift card instead. When I asked what it was for she stated that i hadn't won the 1000$ but instead I had won a smartwatch (which they gave a gift card for) contrary to the mailers obvious proclamation. When I complained that it was a sca. the management stated "well it's approved by lawyers". I informed the manager thatbi would stay there and warn others and he said "ok". As others entered with the same flyer showing they had one the same prize as me I informed them that it was a scam and management called ***** ** to and had me escorted away. 

  Business Response

  Date: 10/29/2024

  Thank you for the opportunity to respond to the complaint made by ******** *******
  
  The mailer received by *** ****** clearly states the symbols on the game piece do not correspond to a particular prize. Rather the prize validation code determines the prize that is won.
  
  The mailer provides that if the recipient has three matching symbols they are “A WINNER OF ONE OF THE PRIZES BELOW”. (emphasis added) The mailer then informs the recipient, “YOU WILL NEED THE PRIZE VALIDATION CODE, FOUND IN THE ADDRESS PANEL, TO CONFIRM YOUR PRIZE”.
  
  Immediately under the list of potential prizes printed beside the game piece is the disclosure, “THE ORDER OF WINNING COMBINATIONS DOES NOT MATCH THE ORDER OF WINNING PRIZES.” *** ****** was then instructed to “SEE INSIDE FOR DETAILS”.
  
  The contest details are provided inside the mailer. The rules clearly state, “Winner(s) must come in to claim their prize; the Prize Validation Code, listed on the address panel, must match the Winning Prize Validation Code posted at the dealership on the prize board exactly in order to be eligible to win.” *** ****** was informed again, “The order of winning combinations does not match the order of winning prizes, the Prize Validation Code determines the prize awarded.”
  
  When *** ****** arrived at the dealership, his Validation Code was compared to the prize board to determine the prize he had won. He was informed he had won a smart watch and given a gift card for the watch. The odds of winning each prize are clearly listed on the mailer and *** ****** was aware before he came to the dealership that it was most likely he had won a smart watch.
  
  *** ****** became upset and began blocking the door to the showroom and shouting at customers who were trying to enter that the prize game was a scam. The ***** Police Department had to be contacted when he refused to cease his disruptive behavior.
  
  I hope that this explanation will help resolve this matter.