Complaints

This profile includes complaints for Rocket Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocket Pest Control

  1053 Keys Drive Greenville, SC 29615

  
• 

  Rocket Pest Control

  545 Dynamic Dr Garner, NC 27529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged for services, not rendered by the provider. These services are also outside of the contractually signed documents of the previous company that they purchased after looking at emails. I had gone to my junk folder from them. They also had the incorrect mailing address to contact meand also charge the card they had on file without my authorization upon calling them and talking to their commercial department, I had not received a phone call back about a resolution to the issue. I had provided the branch manager with the previous contracts for the properties and after that had heard nothing back.

  

  Business Response

  Date: 08/25/2025

  Hello, we apologize for the time it has taken us to research
  the details of the complaint made by *** ******** There was an acquisition made
  by Rocket Pest Control of Otho’s Pest last year, requiring us us to review previous
  account information not found in our current system, regarding this complaint. It
  is also important to note that our manager, Mr. W****, had made multiple calls
  and left messages for *** ******* to discuss the issues. He has also emailed *** *******. However, based on research by multiple departments, we have ensured
  that all the accounts have now been canceled and that a refund for the amount
  requested by *** ******* has been made. The refund may take 7-10 days, but it
  will, in fact, be the full amount. We are sorry for any time and inconvenience these
  issues have caused *** ******** and we appreciate the opportunity to reply.
  
  Rocket Pest Control.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to cancel my contracts and failure to provide my service history. Company continued to send unauthorized techs to my properties then invoice me for services not authorized. They failed to respond to emails and text messages

  

  Business Response

  Date: 08/11/2025

  Upon receipt of this complaint, we researched the account on
  July 22. **. D***, our operations Manager, called and spoke to **.
  ********* and let him know that we had indeed cancelled his 2 active accounts,
  per his request.
  It is also noted in the file, that **. Wayne W********, Rocket’s
  Outside Salesperson, did visit **. *********'s rental property on April 28th for a termite inspection. On April 30th, Ms. C***, the Office
  Manager, followed up with **. ********* to ensure that he received the estimate
  and phone call. She left a voicemail. I have attached a screenshot of the notes
  from our CRM file.
  We appreciate the opportunity to research and reply to this complaint
  and feel the matter is resolved.
  
  Thank you.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I *****ed into an agreement with ***** ******* **** ******* on 3/16/17 to provide annual termite inspection for a 10 years at a rate of $140 per year. In 2022 ***** ******* was purchased by Rocket Pest Control and assumed the contract. However Rocket started increasing the annual amount. They increased the cost to $170 in 2023, $170 in 2024 and $204 in 2025. They have not honored the 10 year contract which they assumed. On discovering this I expect a refund of the funds which exceed $140 /year and to honor that amount until the end of my contract in 2027. The excess funds they have billed so far is $124. It would seem by not honoring the existing contract is intentional and border line fraud. The Manager in Greenville has not returned my calls to setter this matter.

  

  Business Response

  Date: 07/28/2025

  Hello, upon receiving this complaint we reviewed all of our records and found the information *** **** was speaking about. On July 17th Mr. C*****, our Branch Manager called and spoke with Mr. Hill. Mr. C***** informed him, we’ll credit his credit card $124.00 and change the annual fee to $140.00 until the 10-year contract is completed. Mr. C***** stated *** **** was appreciative and happy with the outcome.

   

  Thank you for the opportunity to review this information and take the proper corrective action to resolve this issue.

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pest control said it was a one time fee. Of 2400.. now they are charging my cc 35 dollars a month and said they will not stop

  

  Business Response

  Date: 07/15/2025

  Upon receipt of the BBB complaint # ********* filed by *** ******* we searched our records and found the signed Rodent and Wildlife Service agreement. Under the “DESCRIPTION OF SERVICES” section, both the cost of the trapping and the exclusion one-time cost of $2349, and the Rodent wildlife Protection Plan with a cost $35. Monthly. The agreement was both initialed and signed by *** ******. A copy has been uploaded. 
  Our Manager, Mr. K******, called *** ****** several times to explain the program details and answer any questions. He was unable to reach *** ****** but left a message each time to call him back. On the morning of July 15th, Mr. K****** did call *** ****** one more time, and they were able to discuss the details. *** ****** was very nice and polite, and shared that he was not aware of the monthly fee. In good faith, Mr. K****** agreed to remove the $35 monthly Rodent Wildlife Protection Plan. And agreed to refund *** ****** the $70 he had been charged on his credit card. His credit was put through today and may take a few days to show.
  
  We appreciate the opportunity to discuss the circumstances and make sure we come to a fair resolution. We take our customer service seriously.
  Regards

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rocket bought the previous company that I used for termite control. When they came out last year they did such a poor job that I told them not to come back. This year they didn’t come but sent me a bill anyway. I have sent letters stating I’m not a customer and my cameras on my home show they never came here. They ignore the letters and keep sending the bill threatening to send to collections. This company is terrible.

  

  Business Response

  Date: 09/05/2025

  Our sincere apologies, the reply to this compliant did not get entered. I can say the issue was resolved on July 7th the same date we received the complaint. Our Customer service. The customer account was confirmed canceled, the account amount due was showing $46.74 that was written off and the customer 's account was removed from our collections system. (ARM). In addition our Manager Mr. Center, on July 7th called and left a message explain tall of this had been taken care of. No monies had been paid therefore no refund needed to be given. I have attached a copy of the screenshots from our system showing these notes.

   

  Thank you for the opportunity to address this matter,

   

  Sincerely 

  Rocket Pest Control

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was surprised to see my credit card statement today that Rocket Pest control had starting charging me an additional $2 per month with no explanation. I signed a contract with them back in November of 2025 with a payment of only $25.00 a month. I want my payments reset back to $25.00 a month as per my contract. i would also like an explanation from Rocket as to why they did this.
  
  Thank you

  

  Business Response

  Date: 06/23/2025

  Upon reading this complaint our, Region Manager, reviewed *** ******** account.  He  determined, that *** ****** should not have received an increase this year.

  Mr. Center has called *** ****** and left a message for him to call us back. The account has already been fixed and the payment has been put back to the original amount.  We are sorry for any inconvenience this has caused. 

  We appreciate the opportunity to review this matter and find the correct resolution to this issue. Thank you.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a one time charge to my credit card for pest control annual contract, with Green Tech, who was then sold to Rocket Pest Control. My card was subsequently charged (both before and after the company sale) many times for services I did not receive, which I didn't notice immediately. I was able to have some of the charges reversed by ******** ******* but have not had resolution for the remaining overcharge. I've been told that my many calls and emails to the company have been referred to a branch manager and "Billing" however I have had NO response. Have been trying to resolve this for over a year. I have all charges and notes documented on the attached.

  

  Business Response

  Date: 05/28/2025

  Upon receiving this complaint. We conducted a detailed audit of *** ********** account and reviewed document/statements  that were provided  to us, with the this complaint. We due agree *** **********'s disputed charges are accurate. *** ******** from our **** *****r Branch, has reached out via phone to share that, we have already requested from ********************** that a check to be written  in the amount of $236.99 and mailed to the billing address on file for her account.

  We are very sorry for any inconvenience this error caused. It is never our intent to not refund monies due in a timely and effective manner.

  Thank you, for bringing this to our attention and for allowing us to provide you with the correct and desired solution, to this issue.

   

  Kind regards,

  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a service contract with a bond from East Cooper in 2018 ($508 ) for termites and pests. They came every other month to spray, check underneath our home, and around the home and to come out as many times as needed for termites and stinging insects.
  East Cooper was bought out by Rocket Pest in Nov/Dec 2020.
  In January 2021- December 2022 Rocket Pest charged us for 11 service visits and did not come to our home per their own records. Some are attached, but I have them all.
  On 11/14/2023 we had treatment completed and then they did not come back until 05/2024.
  The company claimed that our area was somehow deleted from system. I have asked them to leave a note to to let me know they were there and ring the doorbell. They have not done this.
  We have termites and they said that was with East Cooper and they are not responsible.
  Finally, they supposedly came out on 4/1. I specifically asked them if they sprayed the back door and I asked what time the technician sprayed. First, I was told he came out the day before at 1230. Then I was told he actually came out on 4/1 and sprayed at 10:30 in the morning. They also told me that yes, he did spray the back door and the back steps. This email was sent on 4/1 at 11:45- 15 minutes before he completed the job. He time stamped the completed service at 11:58. We do not have back stairs, nor a back door (due to termite damage) and we had men working in the back who said that they did not see anyone. Further, the gate house said that Rocket Pest did not come through until after 12:00 that day. I want our money back not only for the services that they charged us for but also, I want financial compensation for the termite damage that we have for their negligence. I also want to cancel my account with them.
  I have reached out to them several times asking them for documentation and a response by Friday 04/04. We are requesting a refund from false charges and help with termite damage.

  

  Business Response

  Date: 04/17/2025

  After reviewing this
  account further and searching through all available databases, we found no
  documentation indicating that *** ******** has active termite protection with Rocket Pest Control. Rocket acquired East Cooper between 2020 and 2021, and according to our
  system, the termite coverage was cancelled in 2017.We did see that *** ******** made a payment of $509 in 2018, but there have been no additional
  payments for termite services since then.
  

  The only service currently
  reflected in our records is Quarterly Pest Control. We have consistent
  documentation showing pest control services have been performed each quarter. Ms.
  M*******, our Branch Manager, had requested that *** ******** provide any
  documentation he has regarding termite coverage, so we can review it. However,
  we have not received any information to date.
  
  We appreciate you allowing
  us to research this, it did take some time since we were talking several years
  ago, and an acquisition of a previous company.
  
  Regards

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  
  
  Clearly termite service was not dropped in 2017, if I paid for it in 2018. 

  Also, I would like to see proof that they came out on the following dates:

  9/30/2020
  1935984....Pest Control service on 05/06/2020
  2066600....Pest Control service on 08/08/2022
  1957841....Pest Control service on 03/29/2022
  1902589....Pest Control service on 01/11/2022
  1936000....Pest Control service on 11/11/2021
  1935996....Pest Control service on 09/27/2021
  1935985....Pest Control service on 05/06/2021
  1935977....Pest Control service on 01/05/2021
  1935999....Pest Control service on 11/10/2020
  1935988....Pest Control service on 07.06.2020

  I have data that shows that we paid, but there is no data that shows that they were actually at our home, what chemicals they used, or how long they were there.  I have asked for these records and have not received them. I believe we paid for services that were not completed. During this time I also asked them to leave a note to let me know they were there and during this time they never did. 

  Further, can they also explain why they stopped doing their maintenance from Nov 2023 until May of 2024?  I believe if we had our regular maintenance, then we would not have had a problem. 

  If they can send me proof that they in fact, sprayed my home during the above dates (not just a paid receipt from an automated system), the email that they sent to me regarding the increase cost from 50-87 dollars, and an explanation of why they did not come to my home for 6 months, then I will think this case should be closed. 

   

  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me a bill requesting to provide Annual Termite control in December. I never contacted them to provide the service as I cancelled the service the pervious year. They have become more aggressive from we want to continue your service to we are sending your account to collections since 90+ days of non-payment. I have contacted them by phone and email to cancel. I have received an email and voice mail from them acknowledging they never provided the service are aware I cancelled the service. Please have them remove me from their phone list and mail list.

  

  Business Response

  Date: 03/21/2025

  Upon review of *** ************* complaint the branch manager, Mr. Center saw in the account notes a large number of auto dialed messages for an outstanding balance. Summerfield stated he canceled the service due to the many phone messages and emails about past due invoice and being sent to collections and expressed they did not want any follow-up contact from the company and just wanted the service stopped. Per Mr. Center the account is cancelled our CRM system does now show it is canceled and he will no longer receive any further communications via phone or email

   

  Thank you for the opportunity to research and reply to this complaint. We are sorry for any inconvenience. 

   

   

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ***********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my 2 accounts with Rocket Pest Control 2 times over the last 2 months via calls. Today we received a text msg that they were on their way out to treat one of our 2 homes today. I have tried numerous times to contact the local office to stop this. Each time the call is routed to the call center. I will NOT pay for another month's service I do not want.

  Customer Answer

  Date: 02/24/2025

  I received a call from the Local Branch Manager James C***** today. Apparently he was responding to the BBB email and not the message that I had the RPC service center send to him earlier today.

  
  

  He has assured me that both accounts are closed, will not be serviced and there is no balance due.

  
  

  ***** ** ******* ***
  ************