Complaints

This profile includes complaints for Rocket Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocket Pest Control

  1053 Keys Drive Greenville, SC 29615

  
• 

  Rocket Pest Control

  545 Dynamic Dr Garner, NC 27529

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining that $132.00 was taken out of my bank account without my permission to pay a bill. When I called to complain they told me that I had given permission for them to autopay, that is not true. Management says that the money has already been taken from my account and that they will not refund. This money was my grocery money for my month. Please help me with this matter if you are able. Thank you, ****

  

  Business Response

  Date: 06/06/2024

  Hello here is our response based upon the information we found on this account

   

  There
  is no agreement on file unfortunately, for us, to verify if *** ****** did or didn't sign up for autopay. 
  June 4th was the first time we received a call about it (via the notes in our system,) so it hasn't been an
  issue that's been pending unaddressed. 
  We refunded the $132 to the customer which can take up to 7-10
  business days to process back to the customer. 
  Our records indicate $132 payment was run because she owed for April & May
  service. 

  Thank you

  Customer Answer

  Date: 06/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were long term customers of Future Lawn Service; however, in January it appears that Future was bought by Rocket Pest Control. We decided to give them a chance, but much to our dismay they totally destroyed our lawn. After one month of their so called service, our lawn is filled with so many types of weeds, that it doesn't look like the pristine lawn we had always enjoyed: the second time they came to service the lawn we refused to let the service person do it as we had called the main office and told them to cancel that service. When we got their bill we called to dispute the charges, but we never get a billing person or a manager to resolve our complaint. At one point they said a manager would come to inspect the lawn; however no one did.
  I have spoken with three other customers in our neighborhood who have also canceled due to the extremely poor service from Rocket Pest Control.
  We have made several calls (4/24, 4/25, 4/30 and 5/13) to contact someone who can resolve this to no avail. Today, I received another bill. We do not plan to pay this bill and want them to stop sending us invoices. We have since canceled our service and have contracted another company to treat our lawn and restore it to what it was.

  

  Business Response

  Date: 05/20/2024

  Good Afternoon,

  I want to start by apologizing that our service did not take care of the problem weeds in the yard.  This has been a very damp spring for us, and this has caused weeds to sprout and grow quickly in many yards.

  I do see 2 charges on the account that are due.  I am working to remove the latest one, as that work was done after you had called in.  In not allowing us to do the follow up service, this has also increased the weeds as a very specific service rotation is required to keep your lawn in order.

  Also, i would like to mention that Rocket Pest Control bought out Future Services 2 years ago this summer.  So Rocket Pest Control buying Future is not the issue, as we are all the same employees that have serviced your yard for years.  We have only changed the name 2 years ago, but not the same service that you have had with us for years.

  I have reached out to Cory D******, the Lawn Manager for your area.  Cory is going to reach out to you to get everything resolved.

   

  Thank you.

  Sean W******

   

  Customer Answer

  Date: 05/29/2024

  I was contacted by Corey D******, of Rocket Pest Control last week; however, he never called me back as promised to resolve my concern about the billing.   I would like to have this case finalized and no other bill received.    

  
  

  Thanks,

  ** *******

  ************ 

  

  Business Response

  Date: 06/14/2024

  The balance on account has been zeroed. we called and left voicemail I left on the 29th informing them the balance was removed, but
  it's all been taken care of. we did not receive a call back. We confirmed in our system ** ********* account is cancelled; account is closed out. No payment information left on it either. They should be fully in the clear.

   

  Thank you

  Customer Answer

  Date: 06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ** *******

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 829.00 for pest control services. I was told I needed end caps on my siding, which was included in the amount I paid. The tech who came out to do the work declined to do end caps, stating I did not need them. Multiple people and calls later, I want a refund for work not performed. I was told that a check for 421.00 would arrive in 7-10 days. That was March 21. Today is April 8. I called them today and was told “give it a few weeks “. I seriously am concerned about receiving the refund. The manager familiar with this is Daniel S*********. ************

  

  Business Response

  Date: 04/22/2024

  We apologize for the inconvenience and delay on the refund check.  There was a delay during the approval process due to manager being out of town.  The refund was approved, processed and expedited so that payment should have been received by April 10.  We will follow up with the customer to confirm receipt and apologize.  

  Customer Answer

  Date: 04/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *********

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm using the service of the pest control company by paying the subscription fee monthly, $31. About half year ago, my credit card in the file for automatic payment was expired and they didn't get paid on time. As soon as I knew the problem, I renewed my credit card and the automatic payment goes well again. Also, I paid the payments due to the credit card expiration problem. However, the company already handed the debt to the debt collector, ***** (California ******* * ********). After I received the letter from ****** I called both the pest company and ****** (about a month ago), and both of them told me that all the problems were solved and I don't owe them a penny. However, today I just received another letter from *****. asking me to pay one missing payment, $31. I don't what else I can do since I were told by them that I am good, but they keep sending / texting me that I still owe them $31, which was paid and they acknowledged on the phone.

  

  Business Response

  Date: 01/03/2024

  We sincerely apologize for the inconvenience caused by the delay in closing out your account. We understand the importance of timely and accurate account management, and we regret any frustration this may have caused.
  Our team has recently undergone significant system changes, and we are actively working to address and resolve any issues that have arisen during this transition.

  Unfortunately, it seems that your account closure process was not completed as promptly as we would have liked.

  Please be assured that we are taking immediate steps to rectify this situation and ensure that your account is closed out completely through ***. We understand the importance of a smooth and efficient process, and we are committed to making the necessary adjustments to prevent such issues from occurring in the future.

  Once again, we apologize for any inconvenience this may have caused, and we appreciate your continued trust in our services.
  

   

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Spencer Pest Services in 9/22 requesting a technician come out and treat against usual fall pests. The technician said due to a promotion going on and he just needed a check for $89. The treatment worked fairly well. I got an emailed invoice without receipt of my payment which I notified them about. The only paperwork he left behind was a door hanger with packages and prices. I asked the 2nd technician (visit #2) to spray against termites. He said it "wasn't covered" in my plan which included "complete pest protection" . I attempted 2x to cancel via email. I learned that a "Kevin" was the manager at Spencer Pest Services at *** **** ******* ****** *********** **. I emailed him this follow-up to my two prior written requests to cancel services they were trying to get me to pay for on April 17th and again when that was ignored on May 1 that I never agreed to in writing particularly as I learned that what I thought was going to be covered (and pests I wanted treatment against) was not included in the service:
  
  "Kevin -
  
  I requested in writing that my "service" be cancelled. Yet I keep being billed for something I never agreed to.
  
  A) The first person that came in September to treat my house said you were having a "promotion" and led me to believe all pest control services including termite prevention would be included for $360 per year. I put $89 towards that. He put granules around the house for Palmetto Bugs.
  B) I paid another $180. at which point I should have been paid thru May of this year.
  C) A second person came and put more granules around the house. I told him I wanted him to do a Termite prevention spray. He said it wasn't covered and would cost more.
  
  Needless to say, your service leaves a lot to be desired. I never signed any contract and I don't owe any money. In fact I think I should be entitled to a $30 refund for the month of May! The service, effectiveness of treatments and communication leaves a lot to be desired.
  
  Sincerely,
  
  Emily"

  

  Business Response

  Date: 06/26/2023

  We really regret any inconvenience these problems may have
  given you.  After listening to the phone calls, we can see where there
  might have been a misunderstanding.  Our team tried three times to
  schedule you for the Pest Control Prevention, which was set up as a triannual
  service, billed monthly.   You mentioned you preferred to wait until
  you noticed signs of activity; however, we want to emphasize that our goal is
  to proactively prevent any future pest issues for your home, rather than waiting
  for them to occur.  This approach helps ensure the long-term protection
  and the well-being of your property. 
  
  Based on the information you provided, along with our
  billing information, it appears you initially paid the $89 setup cost
  (September) and then paid $32 per month for the service.  A check in the
  amount t of $180 was received covering the services from October to
  March.  We appreciate your prompt payment for the specific period. 
  We understand that you called in May to cancel the service, expressing your dissatisfaction
  with its effectiveness and misrepresentation of the program. As a result, the
  account was cancelled in June, and any remaining invoices were credited
  accordingly.  We apologize if the services did not meet your expectations
  or wasn’t clearly explained with you.  Since we didn’t get a request to
  cancel until May, there was no payment made in May, we just credited the
  service.
  
  Regarding the termite treatment program, we acknowledge that
  it was not adequately explained to you from the beginning, and again, we
  apologize for that oversight.  Termite protection involves the
  installation of specialized station into ground around your how which
  establishes a protective barrier. The program is separate from the tri-annual
  pest control prevention.  We did provide a thorough inspection of your
  home during that initial start up and because the account wasn’t noted
  properly, termite protection was not started on your home at that time. 
  
  We regret to lose you as a customer, but we will take your
  feedback and use it as a coaching tool to ensure that our team thoroughly
  explains our programs in detail to each customer.  We wish you all the best
  and thank you for your time in reviewing our company.  If you have any
  further questions or information, please feel free to reach out to our
  team.   
  

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First let me start off by saying you definitely don’t get what you pay for, they charge you for months that they don’t even do anything, and when they do it’s a quick crap job. Do not use this business! They do not do a good job. My Mother has them and said they barely sprayed or did anything. I was going to let that go and just cancel, but guess what, they apparently have a $160 cancel fee that NO ONE ever mentioned. That’s a big thing to leave out. Also. The $160 fee is about the same as what the rest of their services would cost me. Hmmm…interesting. Now I will be making sure they come out and do their job exactly as they’re supposed to. I would not use or recommend this company…EVER!!!!

  

  Business Response

  Date: 02/10/2023

  Sorry for the miscommunication of the service. There is a monthly charge, but do not come out monthly for service. It is financed throughout the entire year. To make it more affordable for our customers. There is a $160 cancellation fee on the contract. Looking into the account that we have on file, we have cancelled the account and waived the cancelation fee.  

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/2022, Hired Killers came out and treated my house at *** **** ******* **** ******** ***** They have been treating my house for years and always call me before they come so I can unlock under my house and my garage. My wife said we had a paper on our front porch. I checked and it was from Hired Killers stating they had treated my house. I called the desk at Hired killers and told them they were not suppose to treat my house until on or after 12/16/2022. that they had just treated my house om 06/16/2022. I told her I had a contract and it was 80.00 for my house. To be sprayed every 6 months, semi-annual.
  I also have a rental house and they must have been suppose to treat it at *** ************ **** ******** **** She said they had already treated it when they treated my house. I told her I had an annual treatment contract for the rental house. I ask her what I owed her and she said 170.00. I said it was not time to spray my house\, it must have been the rental house they sprayed, there is no one at this house now. That the rental house was 110.00 to spray it. I agreed to let her charge my card for 110.00. I went on the computer to put the 110.00 on my tax paperwork for 2022. When I went on I saw where they had just sprayed my rental house on 05/16/2022 and I paid them the 110.00 owed on the annual contract, This was twice I had paid them on a yearly treatment plan in the same year 5 months apart.
  I called Hired Killer back and talked again with the same lady that put the 110.00 on my credit card and told her I did not owe them anything, she needed to put this 110.00 back on my credit card that they had just treated my rental house on 05/16/2022. She said I would have to talk with the lady supervisor and she would have to call me back she was busy right now. Needless to say she did not call me back. I have copies of bills to support everything I said. I also sent this information thru the supervisor e-mail, or the e-mail address I was given.

  

  Business Response

  Date: 11/11/2022

  After doing the research on why we went out to reinspect the home we noticed our system generated an appointment going off the original date of treatment.  On 11/2/22 the customer  was given a refund for the payment he had made.