Business ProfileforUniversity Medical Group

Medical Doctor

Multi Location Business

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Medical Doctor

Products & Services

Family Medicine-Mountain View

Business Details

This is a multi-location business.

Location of This Business: 7 Independence Pt Ste 140, Greenville, SC 29615-4550
BBB File Opened:: 8/15/1998
Years in Business:: 48
Business Started:: 1/1/1976
Licensing Information:: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:: Non-profit Organization
Alternate Business Name: GHS Partners in Health, Inc.
Children's Clinic
Carolina Pediatrics
Christie Pediatric Group
Mountain View Family Practice
Family Medicine - Powdersville
Greenville OB-GYN
Greer Family Medicine
MD 360 Convenient Care
Piedmont OB-GYN
Riverside Family Maxwell Pointe
Internal Medicine Associates
Internal Medicine Associates - Gastroenterology
Riverside Family Eastside
Travelers Rest Family Practice
Keystone Family Medicine
Greer OB/GYN
Carolina Cardiology - Greer
Carolina Cardiology - Greenville
Carolina Cardiology - Simpsonville
Carolina Cardiology - Easley
Carolina Dermatology
Department of Medicine - Pulmonary Disease
Department of Medicine- Infectious Disease
Department of Psychiatry and Behavioral Medicine
Internal Medicine - Geriatrics
Pedistric Associates of Greer
Pediatric Associates of Spartanburg
Rapid Access Pediatrics
Pediatric Associates of Easley
Heritage Pediatrics and Internal Medicine
Rheumatology Specialists
Allergy/Immunology
Greenville Ear, Nose Throat
Neuroscience Associates
Carolina Gastroenterology Associates
Arrhythmia Consultants
SE Neurosurgery
Neurosurgery Cross Creek
Female Pelvic Medicine and Reconstructive Surgery
Gynecology Specialists
Greenville Gynecology
Maternal Fetal Medicine
Orthopedics Cross Creek/Steadman Hawkins
The Hand Center
Steadman Hawkins Clinic of the Carolinas
Pediatric Services
Department of Surgery
Carolina's Eye Care, PA
UMG Regional Urology
GHS Regional Urology
CTC Multi-Disciplinary Clinic
Family Medicine-Mountain View
Greenville Radiology PA
Greenville Family Practice
Premier Womens Care
Business Management: Ms. Amy Banks, Accounts Payable Staff
Ms. Carmel West, Administrator
Additional Contact Information: Phone Numbers
(864) 877-2421
Other Phone
(864) 834-3192
Other Phone

Customer Complaints

4 Customer Complaints

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Most Recent Customer Complaint

04/12/2023

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Let me start off by saying, University Medical Group is inexperienced in physician billing and heavily lack in professional customer service. I have spent roughly five hours on the phone with **** ** and ****** physician billing ************ to resolve two claims (one in January and another in February) where the billers submitted claims to bcbs in my HUSBANDS name for MY doctors visit (with my date of birth) . UMG would tell me bcbs stated the service wasn’t covered (melanoma, really? Even tho I explained to them the pathology claim was submitted and paid for the same date of service!) I’m so thankful bcbs called with me on the phone to explain UMGs incompetence. Sadly, I overlooked the error and paid over $200 to ******. It’s been a nightmare trying to get them to file the claim correctly. Four months have passed and they’re still filing it in my husbands name and I can not get a supervisor to contact me to discuss this repeated problem. I’m nervous to continue going to any of their physicians because this will most likely happen again. Also to note, the majority of UMGs billers who answer the phone to discuss this problem are rude and condescending. One of the reps even referred Me to contact my doctors office to resolve the problem. The doctors office said they don’t deal with billing, hence why ****** has a centralized physician billing department. Please get your act together ****** physician billing! Stop making your patients pay for the full bill due to your lack of understanding how to correctly file a claim!!

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Elizabeth S.

07/16/2021

This morning at 10:00am I called my husband's doctor at ********** Family Medicine because he was having an allergic reaction to a bee sting. I asked to speak with a doctor or nurse. The lady answering the phone was very helpful, but told me that she would have someone call me asap. She said she was marking the phone call as urgent. I called back at 10:31am to see why no one had called us. She said that there were no doctors or nurses working today (a Friday) and that she had sent the message to the on-call doctor and would reach out to her again to return our call. We eventually gave up, and found another doctor to look at my husband and prescribe him some medicine to stop the FULL BLOWN allergic reaction. Just now at 1:46pm (3 hours and 46 minutes later) I received a phone call back from the person that I spoke with on the second call. She informed me that my husband's doctor is no longer with the practice and that he would need to re-establish his "patient status" with a new doctor in the practice in order to receive any help from them. First of all, she should have been able to tell me this when I first called. Secondly, it should not have take almost 4 hours to get a phone call back on an urgent need. Thirdly, this is the second time we have had our family doctor leave this practice. It is NOT OUR FAULT that you cannot keep your doctors staffed. Why can we not speak to who ever the doctor on call was? And Lastly, it is FRIDAY. Why are there NO DOCTORS OR NURSES working? Your hours say you are open from 8:00-5:00 on Fridays.

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BBB of Upstate South Carolina

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University Medical Group

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