Complaints

This profile includes complaints for University Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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University Medical Group has 107 locations, listed below.

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  University Medical Group

  7 Independence Pt Ste 140 Greenville, SC 29615-4550

• 

  University Medical Group

  500 Squires Point Ste B Duncan, SC 29334-9398

• 

  University Medical Group

  209 Three Bridges Rd Greenville, SC 29611-7549

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  University Medical Group

  415 Duncan Chapel Rd Greenville, SC 29617-8224

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  University Medical Group

  3911 S Highway 14 Greenville, SC 29615-6138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from ***** ********, *** for a bill for $46.20 stating it was from a debt to Prisma Health University Medical Group Department of *********. I have never received a bill from them until this letter came on Monday June 2nd. I called Prisma Health to inquire what this was not listed in ******* and what this was concerning. I was transferred to that group because they don't put there bills in *******. I was told it was for an *** in Dec 2024 and that a bill was sent to my email and then transferred to the collection agency. I checked my email and didn't find anything from Prisma or ********* when I did my search. I called back to this place and told them I didn't find a bill and asked if this amount was before or after the insurance paid. I also asked for a bill to be mailed to me since I didn't get one, but she said one was mailed on 2-6 and one on 3-19 and that they don't send to email like the previous woman told me. She said this was after the insurance paid and this was the balance which is fine. I am pissed because they sent it to collections on 5-12-25 but I had no knowledge of this bill for $46.20, or I would have already paid it. I have FSA/HSA for this exact reason. I don't want this to mess up my credit report for a collection bill that I had no knowledge of!!!! I told her I was contacting the BBB to file a complaint against them. Had I known I had a bill with place it would have already been paid. I mean it hasn't even been 6 months and it's in collection; like how stupid is that? It will be paid this week. This letter has a date of May 16th on it but I just recieved it on Monday Jun 2nd.

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first saw Dr on 4/17/25. He was aware I had never had a colonoscopy plus have history of ***** ****** and ****** in family so colonoscopy was needed asap with my symptoms. Great, no problem there. Dr sent me to the lab where he had ordered ***** cultures. Procedure was scheduled for 10 am EST on 4/24/25.
  On 4/21/25, I returned ordered ***** ******* before their lunch break.
  On 4/22/25, Hospital pre op called and had the majority of my information wrong-including my name, weight and height, allergies, current and past medical history. SO, SO much was incorrect. That was very concerning but we are all human. I looked on my Patient Portal and saw that incorrect information on allergies, medical history (current and past), etc. I called and spoke with a representative who graciously assisted me in correcting the errors. Awesome. Things were still going wrong with the staff and my information. I called to cancel the urgently needed colonoscopy and other tests explaining I had no confidence in their team and needed to go elsewhere. This was all done on 4/22/25. Per Wes G****** via phone, no charges for procedure canccellation.
  On 4/24/25, I realized that I did not have confirmation on the stool cultures being canceled so I requested that they be cancelled. I have attached the messages between ******* Ashley E****** and Wes G****** (Business Mgr) about them cancelling the ***** cultures tests. The lab ***** *********** would not allow me to cancel the tests myself even after explaining everything.
  In summary, after separating from my Gastro, both Ashley E****** and Wes G****** said upon my request and understanding I was no longer a patient cancelled the ***** cultures tests. I have the correspondences on these messages from them. The tests were not stopped and I believe my insurance and I should not pay for the tests since they were cancelled per Ashley E****** and Wes G******* I just want my insurance to be reimbursed and ***** *********** paid.

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start off by saying, University Medical Group is inexperienced in physician billing and heavily lack in professional customer service. I have spent roughly five hours on the phone with **** ** and ****** physician billing ************ to resolve two claims (one in January and another in February) where the billers submitted claims to bcbs in my HUSBANDS name for MY doctors visit (with my date of birth) . UMG would tell me bcbs stated the service wasn’t covered (melanoma, really? Even tho I explained to them the pathology claim was submitted and paid for the same date of service!) I’m so thankful bcbs called with me on the phone to explain UMGs incompetence. Sadly, I overlooked the error and paid over $200 to ******. It’s been a nightmare trying to get them to file the claim correctly. Four months have passed and they’re still filing it in my husbands name and I can not get a supervisor to contact me to discuss this repeated problem. I’m nervous to continue going to any of their physicians because this will most likely happen again. Also to note, the majority of UMGs billers who answer the phone to discuss this problem are rude and condescending. One of the reps even referred
  Me to contact my doctors office to resolve the problem. The doctors office said they don’t deal with billing, hence why ****** has a centralized physician billing department. Please get your act together ****** physician billing! Stop making your patients pay for the full bill due to your lack of understanding how to correctly file a claim!!

  Business Response

  Date: 06/13/2023

  I have reviewed this patient's account, for dos: 1/12/23 & 2/8/23, both claims we're filed to **** with patient's name and the spouse's name as the insured. Patient was already refunded $130.22 back to her credit card and $179.98 was applied to outstanding balances $70.08 applied to dos: 11/2/22, $34.12 applied to dos: 12/28/22, $26.39 applied to dos:1/12/23, dos: 2/8/23 $49.39.