We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

Concrete Driveway Co. of Greenville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Concrete Driveway Co. of Greenville's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Concrete Driveway Co. of Greenville has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/31/23 gave initial quote of $13,550 for concrete work. We declined.
      11/16/23 Jaime R******** reached out with a new quote of $7159. We agreed to the amount.
      11/29/23 paid $4000 down payment via ********** and a contract was signed for the quote.
      12/4/23 Jaime R******** texted stating that he misquoted us and the job would be $13,000. We declined and advised that we wanted a refund of our down payment.
      12/5/23 and 12/8/23 my husband texted about the refund. Also on the 8th he texted a man named "Austin" in accounting who assured us that he would look into it.
      12/8/23 also followed up via email.
      12/13/23 followed up again
      1/3/24 Jaime R******** advised that we should contact Marshall T*****
      1/10/24 wrote email to Jaime R******** and Marshall T***** advising that we would seek legal action if the money was not refunded. Mr. R******** wrote back to email advising, again, to contact Marshall T*****, who had been included in the email.
      3/21/24 Tried one last time to contact Austin via phone and text but there was no answer. Phone number for Austin: ************.
      Upon researching the business on ****** reviews, it appears as if the company was so poorly reviewed under the name "********" that they had to rebrand. The reviews show this action to be part of a larger pattern of behavior by this company.

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Driveway has a number of large what appears to be oil stains and other things e.g. unfinished edge to driveway, tire tracts, discoloration. My primary focus has been apparent "oil stains" See photos .
      Company has not responded to communications regarding this problem. Communications included: Completion of company on-line claim form, texts, emails, letters, telephone calls to officers of the company, e.g. Owner CEO, Vice President, Regional Operations Director, Project Team Members, Office Staff.
      Prior to contacting company about this problem, contact from the project team was frequent and good. The job was completed on December 21, 2023. My communications with company took place consistently January, 2024 through April 2024.

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The job was for *** *** **** **** *** ********* **. I paid them $9,662.00 on December 7th 2023 wich was half of the bid as a deposit. In February I met again with the field rep at the site and found out they could not do the job they promised. I was told I would get a refund and never have and have been actively trying. I get no return calls and the offi e just hangs up on me. They are criminals.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a concrete company come out and pour my driveway. They did not pour the concrete correctly and to the specifications stated in the contract. With several attempts to try to resolve this issue. The company was not very competent and basically told me it was done right without stepping foot on the job site.

    • Initial Complaint

      Date:04/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had the Driveway Concrete company come to our home for an estimate, which took several time because the estimator per the office manager did not complete correctly. Well we finally got the estimate correct, signed the contract, and paid 4,319 as a down to start the job. On Nov 13 when the construction manager came to review the job to start that week later, he said he could not do it per the estimate and contract and that it would cost much more that was in the contract. The office manager offered to cancel with a full refund as no materials had been ordered and it was their fault. So we canceled and the office manager said that I would get a full refund, but 2 months into the process nothing. I called the main offices and they said it was in process, but nothing came. I called several more times and they said an office person would call and let us know. Nothing. Next thing, they would no longer take my calls. As of today 5 months later, nothing. This is criminal to take someones money, not do a job, and not refund it. It would be great if they would have some integrity and send me my refund.

    • Initial Complaint

      Date:03/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company performed substandard work and refuse to answer my complaints. They also got a lien on my property from one of their vendors.

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 10, 2023 my husand and I had Concrete Driveway Co. pour concrete for our new driveway. The cost was $19, 879.00. After just days of the pour, we had large cracks in the concrete. So large in fact, chunks of concrete came out. We reached out to our sales rep Mark P, He suggested we file a claim and send pictures. We did. We did not hear back after a month so we contacted Mark P again. He again stated the same thing... which we did again. After 3 months of no resolution, we escalated our claim to Mark P's manager - Mark C. Mark C has still not responded after numerous text messages or calls. We cannot get this company on the phone, nor at the very least, have management respond to our texts. It seems Concrete Driveway Co. has changed it's name, possibly more than once. We just want this company to honor their part of the warranty and fix our driveway!

    • Initial Complaint

      Date:01/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed contract on 6/6/23 for driveway & patio. Pd half up front as they demanded ($4900.00) on 8/23/23. After multiple cancelations and delays and unable to get scheduled, the rep, C.....B.... encouraged us to cancel, which we did on 9/5/23. He promised to get refunded and we atre still waiting almost 5 mths later. That rep was let go or left company. Talked with new rep, financial person at HQ, left multiple voice messages, emails, the most recent to A...D..., the VP. NOT ONE RESPONSE. We want our money back. Thank you. We have copies of the canceled check as needed.

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The concrete work they performed on the patio of the back of my home is cracking. I started trying to touch base with this company nearly 2 months ago by calling the office. They directed me to fill out a claim, which I did, with included pictures. I never heard back. Two weeks later, I touched base again. The office staff said they would pass on my information. I didn't hear back. I caked again and they gave me an email for James T*****, I emailed him. Never heard back. I emailed him again twice, he said he didn't get the pictures. I resent them via email & text. Now over a month went by with no word back from them. I called the office again yesterday and got an automated text. I responded via the text. I caked the office again 5 minutes ago and left s voice-mail. I received another 2 of the same automated texts, which I replied to. I'm not hearing back from anyone and can't get them to call me or email. This whole ordeal is going on 2 months long. It's ridiculous that they won't call a customer back when I've done everything they asked, submitted, and resubmitted pictures of proof of the cracks, and have called the office nearly 10 times and emailed nearly 5.

    • Initial Complaint

      Date:01/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a quote on 12/4/23, this was a promotional deal with a $2100 discount if I signed, paid a 50% deposit and had the work performed in 2023. I was also told that it should be done while temp was above 40 degrees. I paid the 50% deposit of $5896.75 on 12/15/23. My job was scheduled for 12/26/23. I was notified on 12/18/23 that job was being rescheduled to 1/3/24 as the concrete co was closed for the Holidays. Received another txt on 1/2/24 @ 3:30 pm saying that job was postponed due to delays in previous days schedule and staffing issue. No other details were provided nor did they offer another date or option. Due to no other dates provided, I asked to cancel the job and give my deposit back. The salesperson said he would request a refund. I've sent numerous attempts to contact the reps, accounting and all I get is a vague response that it's in progress or no response at all. They accounting department will not provide any details and the salesman will only say to contact the accounting department via email as they don't accept calls. I fee like I've been scammed and don't know where to turn for help. I have disputed this credit card transaction with AMX due to paying and not receiving services. This is currently under review, the dispute was filed on 1/13/23. I have detailed dates of all txt, conversations, emails, and receipts but all will not fit in the allotted space/characters so attaching outline with additional details. I want a full refund form this company as the failed to deliver services on agreed upon date. The temperatures in my area are now to cold to proceed with this job. I can't afford to have this money tied up for months and no longer have confidence that they are a legit company. All rep have been extremely rude since payment was made. They were very aggressive to close the dell and pour the driveway before 2024, they failed to honor their contract.

    Concrete Driveway Co. of Greenville is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.