Complaints

This profile includes complaints for Concrete Driveway Co. of Greenville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Concrete Driveway Co. of Greenville has 12 locations, listed below.

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  Concrete Driveway Co. of Greenville

  10 Airport Rd Greenville, SC 29607-2528

• 

  Madewell Concrete

  1320 Main St Fl 3 Columbia, SC 29201-3204

• 

  Madewell Concrete, LLC

  600 Park Offices Dr Ste 300 Durham, NC 27709-1009

• 

  Madewell Concrete Atlanta

  121 Perimeter Ctr W Ste 200 Atlanta, GA 30346-1255

• 

  Concrete Driveway Co. of Greenville

  2554 Powdersville Rd Easley, SC 29642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to do my driveway. The first one was crao with them waiting 9 days to do the control joints resulting in cracks and also widescale scaling and crumbing. They ghosted me for weeks until I left a message saying I would contact the attorney general and then hire an attorney to file suit. They would then call me and promise to redo it as well as backfilling the driveway which I had already done once and now they are once again ghosting. They left a dumpster in front of my house and had the project manager JR not sent me a text saying he had already requested a pick up it would still be sitting there. I was able to use that text to get it picked up.
  Mark P****** (sales manager) took it upon himself to change my contract plans and make the patio under my deck 12x16 despite not asking me and me
  Being out of town resulting in additional cost as well as a waste of concrete under my stairs. This was never part of the plan and was unacceptable for him to think it was okay just because he was building my deck. Anthony who laid the patio got concrete all over my house and window and took 12 weeks to get it off but then shredded my screen with a power washer and still did not get the concrete off my window. And of course hasn’t been out to fix it.
  And found out last week, they shouldn’t be operating in the state of Kentucky because they aren’t even in good standing with the Secretary of State and were told in October 2023 that they are NOT to be conducting business in Kentucky.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We talked to a salesman from this company about our driveway. He assured us that rocks would solve our problems. I told him that we had tried that before, but he said we had never used the type of rocks that their company used. He charged us $5000, Came in and dumped loads of rock all along our driveway to the point where no vehicles can use it because they sink down in the rocks. My daughter has had several busted tires over this problem and just today her tire lights came on while she was trying to get out of the driveway. We have called several times to let them know that the driveway was destroyed by the first rain that came through. I have enclosed several pictures of what it looks like now. they refused to take responsibility and now have blocked me from calling and will not call me back or even come to see the driveway. I am so disgusted now because we will have to find someone from a reputable company to come fix our driveway. What can I do about this?

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/24, i was presented an estimate of $17,591 to complete my concrete driveway at ** ********* ***, Asheville, NC 28801. I agreed on the price and that they could do the job in time for me to drive on the driveway prior to guests arriving on 8/31. They agreed and I sent them a 50% deposit in the amount of $8795. They send a confirmation email that they would complete the job on 8/23. I reached out to the person who conducted my estimate on 8/21 to confirm the job. He never returned my email. On the confirmed date of installation (8/23) I waited for them to arrive. Finally, I called the company at approximately 10am. I was told a project manager would call me. Approximately 1hour later, I received a call from the project manager stating they could not do that job as agreed because they were backed up and had people out on leave. I told the PM that this wax unacceptable and to cancel my job and refund my deposit. He agreed and we parted waves. Since then, I have contacted the company through email, left over 10 voicemail messages and was promised callbacks on multiple occasions. It is now close of business on 8/29. I have not received one call from the company. They don’t return any of my contacts and still have not refunded my $8795. I’m trying this route prior to legal action. I just want my money back so I can hire another company. I’d appreciate any help you could give me. Thanks

  Customer Answer

  Date: 09/03/2024

   If we can closed as resolved.  

  *******

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2021, we had Madewell concrete put in a concrete drive way and patio.
  The drive way has developed holes and cracks. We have contacted them and cannot get them to come and repair the driveway. The installation came with a 10 year guarantee. When the representative thinks we are a new customer, we can get help; however, when we say we need repairs, we cannot get anything but broken promises.
  We would like the driveway repaired like the company promised in the agreement.

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 2023 I moved to Tucumcari NM I needed a slab poured so I looked online for a reputable contractor. I spoke with concrete paving and sidewalks the sales agent Coby . He let me to believe they were local business here he send me over a contract thr email it stated 40x60 slab with 3foot wide sidewalks around the slab and a concrete all for $30 thousand dollars so I paid in full. End of December they poured slab which was much thicker than our agreement, for there error they wanted thousands more money or I don’t get my sidewalks and the concrete ramp I purchased separate because the slab was crazy tall. I’ve called I’ve emailed I’ve txtd to no prevail. Now the slab has cracked throughout to where I doubt I can build my dream home on that I’ve saved for for 40 years of working. I am disabled now have been since 2009. I’ve been very depressed because of that company. I would like my $ 32 thousand back , plus $8 thousand to tear the slab they poured and hire another company to pour another slab.

  Customer Answer

  Date: 07/25/2024

  Because I have tried to call I’ve left messages I’ve txtd I’ve emailed to no prevail. I have notified the Santa Fe NM atty general they gave me a doc. Number. I’m speaking with Cris A******** his the CID investigator that has tried to contact them as well. I just want a refund of $32 thousand plus $8 thousand to dispose of bad slab they poured. 

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an assoc. manager submitting this complaint on behalf of HOA. On 4/30/24 sales rep Nick W**** sent a proposal of $9399 to pour concrete parking pad & removal/repour of a front patio. Removal of patio was contingent on removal date of 6/6 & repoured on 6/10 due to work needed at foundation of home. Parking pad was to be poured 6/10, same as patio. The HOA paid 50% deposit of $4669.50 on 5/9. I received confirmation email on 5/9 that patio removal scheduled for 6/6 & pouring scheduled 6/10. Also, that a regional manager would contact me 24 hours prior to job start w/ details. 6/6 arrived - nobody called, nobody would respond to texts or phone calls & they were a no show. Install week came - no response & no show again. The following week Nick told me that project manager Eric B***** had been fired which is why no one showed on scheduled dates. New PM Nate assured a crew would be out 6/12 to remove patio. 6/12, 5:30 1 individual arrived w/ a jack hammer & told owner he was pulled off another job unexpectedly & knew nothing. Told owner he would need large equipment to remove patio & crew of men & that proposal provided by Nick would not cover their fee. In 1.5hr he jack hammered the top 1in of patio off just enough to become a liability. I was told they thought patio was structural & can't be removed. I req a new proposal for both jobs since said both jobs would cost more $. 6/20 I received proposal for $11800 but amount of material required did not change. I requested material amount to be revised yet never received. Nate suggested cancelling the order w/ a deposit refund which I agreed to 6/25. He said he was checking w accounting & would provide date deposit would be released. This went on for 2wks. Nate is no longer with co. another PM has taken over his cell & would not provide his name. He too said he would provide date for deposit return. Nothing. They have since disconnected the phone # to my only point of contact. Nobody answers office phone. SCAM!

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally entered into a contract with Madewell Concrete which is now Concrete Driveway Co. to install driveway aprons and a walkway. Consisting of the Platinum Package which included a 10 Year Warranty. Contacted company in October 2023 to inform them that control joints were not installed at Aprons causing cracks and chipping of concrete. A representative finally came out on May 20, 2024 to see the issue and agreed, there should have been a control joint installed at Aprons where new concrete met old concrete. However, the Company refused to cut in joints. I had to hire another company to cut in control joints, costing me $500 out of pocket. I would like to be reimbursed for monies paid for something that should have been done by Madewell / Concrete Driveway Co. Total amount paid to Madewell was $5,050. I am kindly requesting $500.

• Initial Complaint

  Date:06/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28 2024 I was sent over a quote and accepted a job for the company to pour a concrete slab in my backyard with rebar reenforcement as well as a slab 8x30 foot to extend out my lanai. On June 3rd they sent out a sub contractor to start the work. I was already upset with the company as they did not supply the sub contractor with diagram or instructions on the rebar and thickened footer. To make matters worse the company sales person did not take proper measurements and sent the sub contractor with a piece of machinery that would not fit through the entrance of my backyard gate. At this point I contacted the project manager for the company and told him I am done to have the crew clean up and refund my money. If you cannot do a job right then I do not want you to do work for me. It took the company to send out the contractor 3 days later to clean up the mess. I contacted him again in regards to the refund and he said it has to be approved by the higher ups in the company and the accounting department. To this day I have no refund and they refuse to answer calls from me or messages I send. I contacted my financial institution to report the incident and will not honor this company and asked for full reimbursement. No answer from anyone in the company. It is a scam.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the Concrete Driveway Co to replace our driveway. We paid a half down payment of 7764.14 on April 14, 2024. On April 22nd a crew of three ******* speaking men arrived to begin work. There was supposed to be a regional manager in contact with us and a service tech on site and neither happened. Of the three men, only one could speak ****** ******** I was concerned that the specific details would not be adhered to because of the communication issue and no one else was in contact with us who was supposed to be. The crew had a printout of the layout but did not have all the details or hardware instructions previously supplied. I tried contacting the regional manager and anyone at the company with no luck. We learned that the regional manager quit the Friday before. The crew that did the demo did not have the proper equipment. They were lifting chucks of concrete and breaking them with a hammer. This caused excessive damage to the sidewalks, curbs, plants, and yard. Nothing that we asked for was done correctly per the agreement. The work was also extremely poor-quality work. The concrete is wavy, pitted, and uneven. When immediately trying to contact the company the day the work began, we couldn’t get ahold of anyone. No response until the second day after the pour was complete. Then to add to it, they tried to add additional cost by stating that the township inspector said that the apron had to be poured thicker. I have a statement from him in writing and he said nothing such. The company would not remove that charge either. The salesguy came back and was in disbelief of how bad the job was and agreed that it was nothing like what we agreed on. I’ve tried to give them the opportunity to remove and replace the driveway with a better crew but they have refused. This is a scamming company who has done this to countless other people. I would like for them to return our down payment so we can use it to replace the work that they did that was not what we agreed on.

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 4/29/14
  Amount paid: $5,987.00
  Will C****** told me my sidewalk would look like *** *********** at *** ******** *** My sidewalk does not look like hers. It has a Picture Frame Edging that I did not ask for.
  They have not tried to resolve the problem
  Job # *********** There was no advertising involved.
  In addition to the incorrect sidewalk, they scraped ground from our side & back yard to build a foundation for a patio extension. And although I would like them to replace the sidewalk or refund my money I am not asking them to replace the patio extension.
  I am attaching text and voice mail messages that I have typed up just in case I loose them from my phone as well as pictures of the installed sidewalk, our current sidewalk on the other side and my neighbors sidewalk. All I wanted was a plain old sidewalk to match my the existing sidewalk on the other side of the driveway. Why would I want something different than what I already have?