Reviews

This profile includes reviews for Kuester Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kuester Management Group

  130 Ben Casey Dr STE 100 Fort Mill, SC 29708-6566

  
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  Kuester Management Group

  PO Box 3340 Fort Mill, SC 29716-3340

  

Review Details

• Review fromNicole L

  Date: 04/24/2023

  1 star
  My community is managed by Kuester Management Group and I have not had a pleasant experience working with them in any situation. I have had an open service request for over a year, and have been told conflicting information by every individual I have spoken to. It is frustrating to know that I diligently pay my *************** every month and I cannot get the proper resolution to my problems. Either there is a complete breakdown in communication between the Kuester workers or they will blatantly lie to their customers, which I am sure it is the latter. *** is the worst property manager I have ever worked with, and her poor leadership is seen in the way updates are provided to homeowners. After attending the quarterly HOA meeting, I am not the only one with these concerns which baffles me. How is Kuester still in business? Dealing with this HOA management company is making me question if I want to stay in this community or have to deal with any HOA in the future. If your community is thinking about utilizing Kuester's services, please advise against it.
  

  Kuester Management Group

  Date: 05/01/2023

  We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.
  

  Kuester Management Group

  Date: 05/02/2023

  We are sorry to hear that you are not satisfied with the service we provided as we always strive to provide an excellent experience! We want to assure you that our team members always provide truthful information while speaking with homeowners. After researching your complaint there was some miscommunication within our team regarding the approval of the work order, we apologize for the miscommunication but please be assured that this is being addressed from a training perspective internally with multiple team members. After identifying that you were provided inconsistent information, your Community Manager reached out to provide clarity on the situation.Our research indicates that your concern was shared with our team about 1 year ago and the concern was shared with the landscape vendor within one week. The previous landscaper did not address the concerns, along with many others, during the time they were with the community. Their lack of properly handling the communitys landscaping concerns is what lead to replacing them as a vendor within the community. Per our records, the new landscaper provided information to the ***** of ********* to review for consideration. While this topic has been discussed by the ***** multiple times, we have not received a formal decision. Our community management team was under the assumption that the ***** of ********* were talking directly to you regarding the situation. We understand your frustration with the delay in addressing your issue, but please be aware that Kuester Management Group does not have the authority to approve without the ***** of ********* consent.Based upon the feedback provided from the Community Manager after your conversation, we believe that you have been provided the information you are seeking. If this is not the case, please email us at ********************************** so we can ensure we can work towards resolving your issue.