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Business Profile

Heating and Air Conditioning

R & B Climate Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a technician from R&B come out to perform a checkup on our HVAC on July 6th, 2023. At the end of the visit, I was offered the option to pay for the service in full, or sign up for their service plan for $19/month. He explained it would be a lot cheaper to do that, that I would need to complete at least two visits, and that after that I could cancel the plan. So I signed up, paid the monthly fee until the fall visit. After this, I called in to cancel and for the first time was told that a minimum of 12 payments had to be made. I questioned them on this, and they referred to the terms in the invoice, which state:* Membership, discounts and service visits auto-renew. Cancellation at anytime with 30 day written notice to allow enough time to stop autopayments. If any service have been performed and there have not been enough drafts to cover the cost, full payment will be drafted at time of cancellation *Nowhere does it say anything about a year, twelve payments, or a minimum total amount to be paid.Upon cancellation I was charged $152 for what according to them were the remaining months of service.

    Business Response

    Date: 11/17/2023

    Customer signed up for HVAC maintenance. Received 2 visits and had not finished paying for those services. This is no refund that will be issued. 

    It is clearly stated on the invoice that you can cancel this membership at any time we just ask you have paid for what you have received so that we do not give any services away for free. I do not believe asking a customer to pay a minimal charge for what they requested is to much to ask. As a matter of fact most customers understand we do not do work for free. 

    In this even the customer tried to be dishonest and sign up for a membership to get his unit cleaned and serviced and avoid paying full cost by thinking he would sign up, get services and then cancel right away. No refund will be gien at this time we reserve our right to not service. 

R & B Climate Control, LLC is NOT a BBB Accredited Business.

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