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Business Profile

Hotels

Holiday Inn Express & Suites Columbia Downtown – The Vista

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with both the hotel and the corporate guest relations. Names are Angel and manager Cher. The reference number for the call is ***********. I explained to them that while utilizing the app to book a room I put in the correct dates and then saw there was a military rate for the room. When I did this it somehow changed the dates and I did not notice until we showed up on the correct day. It was an honest mistake. The hotel and corporate was not willing to do anything at all to help with this mistake and also charged me more than the amount on my invoice which I prepaid for. It was supposed to be 154.07 and I was charged 168.06. It is criminal to charge me the full amount for not even staying there, but more crimp to charge me more than the original amount and not be willing to do anything at all to help with the situation. I have now had to pay for two hotel rooms to stay just the one night. I am a mother of four small children and my husband is in the military. We do not make a lot of money and we’re only in town for his brother’s army graduation. This is a huge financial burden on our family and I just expect more hospitality from such a big business. Also a no show fee should not be the full amount it costs for their services you aren’t receiving. I was also not provided a respect and told I could just challenge the charge with my bank.

Holiday Inn Express & Suites Columbia Downtown – The Vista is NOT a BBB Accredited Business.

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