Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Midas has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Midas

  1517 Gervais St Columbia, SC 29201-3411

• 

  Midas

  121 Harbison Blvd Columbia, SC 29212-2215

• 

  Midas

  2752 Decker Blvd Columbia, SC 29206-1705

• 

  Midas

  992 Knox Abbott Dr Cayce, SC 29033-3320

• 

  Midas

  937 N Lake Dr Lexington, SC 29072-2150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to the Harbison Midas location from the Bush River Rd location. I was given a quote for $957.07 at the Bush River location. I took my car to the Harbison location on 2/24 the price went up to $1050 or so $100 more than the initial quote at the other location. While Midas had my truck they called & asked while they were working on the vehicle if I wanted to get a tune-up as well since they were already working on the vehicle, I agreed.
  
  Midas replaced the engine oil housing (costly repair), did a tune-up, and replaced four tires. I explained to Midas that the cost to repair everything was beyond what I planned initially to pay. Midas told me to apply for "**** financing" a total rip off! With the interest rates this company charges are absolutely ridiculous. So, the total amount of my repairs was over $2700!!!!
  
  So, Saturday 2/25 just a day later the truck started idling up and down, the engine was skipping, missing and the truck almost cut off "twice" in traffic. My vehicle is running worse than it was before I took it to Midas. Once I took the vehicle back to Midas, they told me the Tech that worked on my vehicle wouldn't be back until Monday. I had to get the loaner vehicle from Midas again, just took it back yesterday. I feel like I was "scammed" on many levels. Paying over $2700 and have to repay to an overcharging financial company for a poor quality of repairs done, not acceptable; period!!!
  3/3/23
  Follow-up review, took my car back to Midas "again" after continued issues with the vehicle after Midas repaired it last week. Midas kept my vehicle almost a week. I had to keep calling for updates. Midas stated my PCM computer needs to be reset (this was fixed under a recall a few months ago at the dealership)
  
  The owner Justin Smith has quit responding to my calls & left notes with the corporate office in the computer stating Midas is not responsible for the issues my vehicle is experiencing, shady business. I just lost my Dad, this is stressful.

  Business Response

  Date: 03/08/2023

  I have tried to call at least 4 times and left voicemails.  So, me not responding is not accurate. The financing that the customer is questioning was set up and agreed to by the customer.  We only offered the option to help the customer find a solution to be able to pay for the repairs that the customer wanted completed.  She applied for the financing and agreed to the terms herself, we had nothing to do with that.  We offered the tune-up because that is something that saves the customer money while we are already working in that area of the car and was recommended by mileage.  The customer brought up payment, so we told her about ****.  Once she was approved, she called back and wanted us to install 4 new tires as well.  When she questioned the repair we asked her to bring the car back for us to look at and let her use one of our loaner cars so that she would not be inconvenienced.  We have determined that the issue is not something that was caused by the work we performed and recommended for her to go to the dealer because it could be under warranty.

  Customer Answer

  Date: 03/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I am still having issues with my vehicle after taking it to Midas. The vehicle is running "worse" after I took it to Midas. Midas states the issues with the vehicle are "dealership" related, incorrect. My PCM computer was reset in November 2022, there were no issues with the PCM after that. I took my vehicle to Midas/Speed Dee on Bush River Rd., I was then referred to the Harbison Blvd. location where the price went up due to the services being done at the other location. After the repairs were completed I informed "Kenny" the Tech that the price was more than I intended to spend. Kenny then suggested I apply for **** financing, Kenny said the financing would not be based upon credit (credit was pulled) but my bank account. I was approved for the financing, however; when the documents are sent vial e-mail it doesn't show you the terms of the loan and interest until after an electronic signature is signed. If I would have known the terms of the loan I would not have used the financing. Now, I am stuck paying back a loan over $2700 if paid in 100 days and my vehicle still is having issues and it sounds worse than it did before Midas worked on it.  So, it is very unfair to still have to pay on a loan and my vehicle is still not running properly. I took the vehicle back to Midas to give them an opportunity to make the situation right, no resolution.

  Yes, Midas gave me a loaner vehicle. After I had to bring my vehicle back to the shop the very next day after it was repaired, a loaner car should have been given. I was still inconvenienced because my vehicle is still not running properly. I have documentation where Midas told me the issues with my vehicle was several recall codes that they pulled up on the computer there at Midas, misdiagnosed. At that time I was told "23 recalls" needed to be fixed on my vehicle and I was told to take my vehicle to the Dodge. Once Dodge looked at the vehicle in November they said, Midas gave you the wrong information only "one" recall was listed for my vehicle which was the PCM computer and that was repaired as a recall in November of 2022. Very dissatisfied with Midas and will never use them again.
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 03/10/2023

  Once again, we did not provide the financing so I cannot help with that.  You can reach out to them if you feel something is not right.  We have determined that the issue is not a result of the work that we provided, however,  we would be more then happy to have one of our other shops look at it to confirm.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change performed Nov 2, 2022 at Midas. Full vehicle heath report provided and all 34 points passed. Dec 21, 2022 car was driven back to PA for xmas break and oil filter was not attached to car, oil leaked out and engine seized. Reported to ****** at Midas. Provided ****** with service location where car was towed. ****** spoke to service station and was informed by service station that ****** verbally agreed to have work performed. No further communication from ****** until I informed him of completed work and was seeking payment. Midas has repeatedly said they never agreed to work, and are refusing payment. Engine still resides at service station for their inspection but they are refusing. I will attached a word document with all communications but Midas never reached out to me following reported incident and are not taking responsibility.

  Business Response

  Date: 02/20/2023

  I have explained to the customer that this does not have anything to do with us servicing the car over 40 days before the time of incident.  It also would have never driven from SC to PA with no problem.  ****** never agreed to pay for anything.  ****** was supposed to be getting pictures of everything and never did.  That was the last communications with anyone and they failed to supply any evidence of how it could be our fault.  They called over a month later wanting us to pay for the repairs.  I explained that we would never take fault for something that we did not do, nor would we ever pay a bill that we did not approve.  We consider this case closed.

  Customer Answer

  Date: 02/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  This business is not excepting any responsibility for their actions.  I have included the phone logs of my communication with them including details of what was spoken.   I was never contacted or asked to provide photos which I have included now.  When ****** spoke to the station doing the work he agreed that the napa filter (shown in the pictures) was the one they use and it was their (Midas) fault.  The shop also stated ****** asked if they could perform the work and the shop stated they would give them shop to shop pricing.  Midas states when you call them calls are recorded however they have no records of my communication with them even though I provided the phone records (dates,times) I used to contact them in the previous complaint.   They state they don't record outgoing calls, but I had made incoming calls where I spoke to ****** and directed him to call the shop where the engine was. Where are the incoming calls from me?    The shop doing the repair claims they were not asked to provide pictures but said to perform the work.  What I am asking, besides reimbursement, is for Midas to provide any communication with me of any sorts phone calls, email etc instructing me what their expectations where for my car they serviced last for the repairs?   Lastly, 40 days is not the normal for warranty of any services performed that I have ever heard.   And by their request to close the case also states there is something wrong.  Why are they not interested in sending someone out to inspect the engine?
    
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 02/22/2023

  We have never been provided any evidence to show this being a fault of the service we provided.  It also clearly states on the customers invoice that "Warranty work will be performed at any Midas location in the USA or Canada."  I found multiple Midas shops in the customers surrounding area and ****** told the shop owner that we would need pictures and need to get it to a Midas shop for investigation.   The customer stated in his timeline that he directed ****** to talk to the shop directly, this is why he never contacted the customer back.  He was still waiting for a call back from the shop.  Once again, we consider this case closed.

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 22, 2020 to receive the oil changed driving my car after that on January 20 car started lagging and shuts off on me on the interstate. I had to have my car towed home in the next day. I was able to look under the hood because it was daylight notice my oil cap wasn’t put on call the complaint line. They had a Midas employee to give me a call and ask me to have my car towed back to the business, which was January 31 of 2023. I haven’t heard anything else about what’s going on. I called today the 1- 800 number and they gave me a number to call customer relations. Also I called back to the business and I talk to the manager there who’s name is Phil said that it’s my engine now and I should hear something from someone within 24 to 48 hours which they keep telling me this every time I call and I never get no reply back. my car is a 2011 Hyundai Senada which only has 60 something thousand miles on it never had no issue getting oil change. Is there any other place but I went there because it was down the street from my job. Now I’m in this situation where I do not know what to do, I still have car payments to make on that car and bills are starting to pile up on me. Please help.

  Business Response

  Date: 02/13/2023

  This had nothing to do with the service that we provided.  The issue in this complaint happened 30 days after the oil change.  We helped the customer out and gave him the documentation for the engine recall.

  Customer Answer

  Date: 02/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this response and info that they gave me was after I submitted the complaint. I received oil change on the 22nd of Dec of 2022 and I don’t drive my vehicle far or every day. When my vehicle started stalling and shut off on  Jan 20th 2023  I had it towed home Jan 21st I was able to look under the hood and saw oil everywhere and no oil cap on motor it was sitting under the hood but not on motor checked oil stick and there was no oil on stick I went and bought oil and a bottle of Lucas oil stabilizer and added it to my engine and replace the cap on my motor and it still wouldn’t start checked for recalls and also called Hyundai to check to see if Midas was correct about the engine being a recall and not there fault and I’m still waiting I also sent my car to Hyundai for them to check it out to see also 
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 02/14/2023

  The vehicle left our shop full of oil with the cap on, it returned after 30 days full of oil and with the cap on.  If the cap was off, it would have immediately shown a check engine light and showed problems.  We consider this case closed.