Business ProfileforMidas

.On Saturday, 12/30/23, I picked up my car from Midas. Days prior, Phil Fontain, the manager, called me and told me that my differential did indeed need to be changed and that my brakes also needed to be changed. He quoted me $4825.05. to start the repairs. He stated that the differential had to be ordered and once it arrived he would start the repairs. I was in Alabama at the time for work. I told him to go ahead and make the repairs. Shannon, the front desk receptionist told me that I could try to use one of their financing options, since I only had $5k in my savings and did not want to deplete it. On Saturday, 12/30/23, I was rushing back from Dothan, AL to make it to the shop to pick up my Subaru before they closed for the New Year. On 1/17/24, I dropped my Subaru back off because the initial issue had not been resolved. I stated to Shannon that I was emotionally upset because I wiped out my savings to fix my car and the issue was not fixed. She told me that Phil was at a managers’ conference and that he would not be in that day. She told me I could drop it off and he would take a look at it when he came in. On 1/17/24, the loaner was signed out to me. I had it for about a week. Phil called a day or so later saying he would take a look at it. A few days after that he stated that it was my front wheel bearing, and he would fix it for free since I had just spent a “small fortune” with them recently. About a week later I picked up my car. My Subaru was parked at my home until 2/6/24 when I started driving it because my 2011 Rav4 had started having issues.According to CARFAX, Midas entered me as coming in for an oil change on 2/7/24. This is an absolute lie. On 2/12/24- I took my Subaru to McDaniel Subaru to have a diagnostic done. Service advisor informed me that my suspicions were correct. He and the service manager sat down with me and pointedly explained their findings. Midas did not even touch my differential which was supposed to have been replaced.