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Business Profile

Appliance Repair

Harwell's Home Appliance LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This man is unprofessional and unreliable. He had me order the parts for my frig. He put me off for weeks because he didn't have a car. I assumed he was getting a ride from someone he knew but he ubered to my house. Pretended to fix everything and charged me $350. The frig never worked and he said give it time then he told me he would have to work on it and he just ghosted me. A neighbor came over and said he looked like he stole my new parts and did absolutely nothing. I tried to get my money from my cc but because I had already willingly paid him and he reported that he was my house and I willingly paid him, my claim was turned down. I am seeking my $350 back.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2022, I paid Chris Harwell $521.33 of Harwell's Appliance to repair 2 appliances (a range and a dishwasher) at my rental house located at 311 Black Avenue in Lexington, SC 29072. He told me I had to pay him in order for him to order the parts, took my money and then said that the parts were delayed. The parts never came in and after many attempts to receive a refund of the money he accepted from me, I never received a refund and the appliances were NOT repaired by Chris Harwell. I have copies of the text messages on my phone regarding these requests for repair and for refunds. I have attached the last few text messages with this complaint. He was very unprofessional, in addition to keeping my money.

    I am seeking a refund of my $521.33.

Harwell's Home Appliance LLC is NOT a BBB Accredited Business.

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