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Find a Location

Magnolia Veterinary Hospital has 1 locations, listed below.

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    Business ProfileforMagnolia Veterinary Hospital

    Veterinarian
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/23/2020

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Magnolia Veterinary Hospital provides comprehensive medical, surgical and emergency care for animals.

    Business Details

    Location of This Business
    2828 E North Ave, Anderson, SC 29625-2300
    BBB File Opened:
    11/12/2020
    Years in Business:
    24
    Business Started:
    9/30/1999
    Date of New Ownership:
    3/2/2020
    Business Incorporated:
    9/18/2019
    Accredited Since:
    11/23/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Encore Vet Group, LLC
    Business Management
    • Mr. Ted Sprinkle, CEO
    • Dr. Bobby L Long, Associate
    • Dr. Michael D Eaves, Associate
    • Ms. Shona Montgomery, Office Manager
    Contact Information

    Principal

    • Mr. Ted Sprinkle, CEO

    Customer Contact

    • Ms. Shona Montgomery, Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/27/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On 1/24/2023 my boxer puppy became really ill. He vomited a couple times and was very lethargic and disoriented. I was told that he was running a fever of 105.6. I don't know how true that is because I never saw the reading on the thermometer. They told me that they needed to keep him overnight for "supportive care" and was given an estimate of $1508 being the low number and almost $2900 being the high number. We paid the $1508 up front as the deposit before they would even consider treating him. We went for a visit the next day and his underside was completely wet and we were told it was from them wetting him trying to break his fever. We visited a while and they insisted on keeping him overnight again. When we went on the 26th to visit and hopefully bring him home they put us in a room to wait on them to bring Bruno in. When they finally did they had to carry him in because he could no longer walk on his own. His condition was rapidly deteriorating and not due to fever or an illness but from being kept in a kennel far too small for him and laying in his own urine for two days. Not being fed or watered for two days. They sent him home with the IV still in his front leg. I paid these people a lot of money to make my dog better. They didn't do so. They made him worse. He walked in there, he didn't walk out. He had to be carried. I feel they should have to return the money they were paid because they did not give me a diagnosis, nor did they make even a little better. His condition is much worse now. The employees are rude. This place is highly overpriced for the quality of care they provide. Or lack of quality.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon K

    1 star

    01/12/2023

    Worst vet I've ever been to. Dr **** knew my Service ????? was terminally ill and he wouldn't tell me. I overheard dr **** tell a staff member that my dog wouldn't make it. Why didn't he tell the fur parents, but he didn't. He wouldn't prescribe any more dewormer. It was all about money to this place, not about my service animal. I hope to never ever go there again. My service ????? went to the Rainbow. They never even called to follow up on his condition. He is in a better place Thank God.

    Magnolia Veterinary Hospital Response

    01/16/2023

    The client was seen on 1/6/2023, full exam, labwork, and fecal exam was performed. Fecal results showed two different parasites Hookworms and Giardia. The symptoms and progression of the parasites was severe enough that Dr. ***** offered hospitalized treatment. Owners declined hospitalization, Dr. ***** sent with oral medications--dewormer and anti-diarrheals. On 1/10/2023, owners did call back stating that the patient was not improving, we instructed them to bring the dog in so that we could recheck/re-evaluate. Owners did not bring in their dog, but showed up for different medication. Unfortunately the owners never brought in the dog for recheck or for euthanasia. We do have documentation for this case that can be sent (Exam, Diagnosis, Treatment, Estimate, and Client Communication).

    Local BBB

    BBB of Upstate South Carolina

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