Complaints

This profile includes complaints for CVS Pharmacy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CVS Pharmacy, Inc. has 2179 locations, listed below.

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• 

  CVS Pharmacy, Inc.

  1 Cvs Dr Woonsocket, RI 02895-6146

• 

  CVS Pharmacy, Inc.

  474 Washington St Weymouth, MA 02188-2911

• 

  CVS Pharmacy, Inc.

  1501 Bayshore Rd Villas, NJ 08251-2302

• 

  CVS Pharmacy

  6197 Sunrise Blvd Citrus Heights, CA 95610-6834

• 

  CVS Pharmacy, Inc.

  2211 Sanders Rd # NBT4 Northbrook, IL 60062-6150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to CVS pharmacy located at ********************************************* and was told my script wasn't due till 8/01 due to the insurance. I recorded my interaction with *** due to rudeness several times in the past. I went out to my vehicle to contact my insurance and my daughter was in line waiting for her scripts. My insurance stated there's no issues and my script was refillable today and the pharmacist was very rude to her, the agent put me on hold and went to a higher level. I spoke with another advocate where I filed a complaint with my insurance due to a power trip from the pharmacist. I have been on this script for over 6 years and get it every 28 days. This is the second time the pharmacy has pulled this garbage on me and blamed my insurance but it's more of a power trip because the pharmacist does not like me do to me reporting her for putting incorrect medication in my daughter's medication bottle. As my daughter was in line she heard the employee named *** say something very rude and loud about me. My doctor's office called and asked why they wouldn't fill it and they were rude to my doctor's office. I had my script transferred out and had no problem filling it. This is more retaliation than a power trip. The pharmacist is very rude. Another time I had picked up my script and the employee at the register said that she had a DUR the pharmacist walked over rolled her eyes at me didn't say a word to me did what she had to do on the computer and walked away. *** shouldn't be sitting there snapping her gum and being rude to people.

  Business Response

  Date: 07/31/2025

  At CVS, our goal is to be a trusted partner in our patients healthcare. As such, we appreciate Ms. ******** ***** sharing her concerns and the opportunity to address them.
  
  The district leader responsible for this CVS location conducted a thorough review of this experience and has been in contact with Ms. ***** to try assist. Ms. ***** was appreciative for the outreach.
  
  If we can be of further assistance, Ms. ***** can reach out to our Customer Relations team at ********************************* ***************).

  Customer Answer

  Date: 08/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  The district leader did reach out. Hopefully going forward this won't happen again. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Mt. **************** Location Dear CVS **************** Support,I am writing to formally lodge a complaint regarding my experience at the Mt. **************** location on July 28, 2025, at approximately 11:00 p.m.During my visit, I encountered an issue with a store employee that I feel needs to be addressed. While I was in the process of completing a DoorDash order and searching for an item I could not locate, I approached a male employee, who was light-skinned, for assistance. However, his response was unprofessional and discourteous. He stated that because I did not acknowledge him when I entered the store, he would not assist me. He further expressed a rude attitude and claimed I needed to greet him in order to receive help. When I indicated that I was not obligated to speak upon entering the store, he became aggressive, started using offensive language, and called me names. This behavior is unacceptable and created an extremely uncomfortable and hostile environment.I subsequently approached another employee, who was polite and helpful. Nevertheless, my overall experience was negatively impacted by the initial interaction. I expect employees to maintain a professional demeanor and provide assistance without expecting any specific form of acknowledgment from the customers. I kindly request that appropriate actions be taken to ensure that such behavior does not recur in the future.Thank you for your attention to this matter. I look forward to your response and *************** regards,****** ******** **********

  Business Response

  Date: 07/30/2025

  The district leader responsible for this CVS location conducted a thorough review of this experience and has been in contact with Mr. ******** to address his concerns. Mr. ******** was appreciative for the outreach.
  
  If we can be of further assistance, Mr. ******** can reach out to our Customer Relations team at ********************************* ***************).

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against CVS Pharmacy for failing to deliver my prescriptions.I had surgery on 7-15-25, for which my doctor called in the prescriptions. I called CVS at *************************************** to have my prescriptions delivered. I spoke to ****, and he told me my HRA card was declining because of one of my medications, which I knew wasn't true. I reached out to the ******** Group, mind you, I'm still recovering from anesthesia and in a lot of pain. They told me the pharmacy entered the incorrect code for one of my prescriptions. I then called CVS again, and I was told the same thing, even zeroing out the delivery fee. I was too tired to argue back and forth because I was in so much pain.I picked up the fight to have my prescriptions on July 24, 2025, over a week after my surgery. I called CVS once again and spoke to ****, and he again said my card was declining but this time he said it's the delivery fee. I called the ********************** to make sure the delivery fee was covered and that I had enough money on my card, and the answer was yes. I called the pharmacy back to let them know everything was good on their side. This is when I asked for the corporate phone number. **** said I should call them, and I said you should go above a beyond to find why my card is declining.I called the corporate office, and I spoke to a representative to let him know what was going on.. He finally told me my card was coming up as HSA/*** and not an HRA. I asked how this could be fixed and said for me call the pharmacy. I said I already went back and forth, I'm frustrated because my prescriptions are covered, and it's been two weeks without having my medications.I have the voicemails from CVS as well as The ********************** emails verifying everything is covered.

  Business Response

  Date: 07/30/2025

  We appreciate Ms. ***** ******** bringing this matter to our attention and apologize for the difficulties she experienced.
  
  The leadership team responsible for this CVS location conducted a thorough review of this incident and has been in contact with Ms. ******** to try to assist. As a courtesy, they have processed a delivery order at no cost. Ms. ******** has been informed of our efforts to process her card and was encouraged to contact her card administrator.
  
  If we can be of further assistance, Ms. ******** can reach out to our Customer Relations team at ********************************* ***************).

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:07/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online order with cvs.com on July 3rd. I received an email confirmation saying that I would get the package on July 16th. Then I received another email saying that i would get the package on July 23rd. When I track the package with *** they have a message saying that the box was damaged and empty and the sender was notified. I keep calling cvs customer Service and no one is able to help me. I need either a full refund or the product ASAP. Please see all documentation attached.

  Business Response

  Date: 07/29/2025

  We appreciate Ms. ***** ******* bringing this matter to our attention and apologize for the issues experienced and damage to her delivery order.
  
  Our CVS.com support team conducted a thorough review of this experience and has been in contact with Ms. ******* to assist. They have issued a full refund for the order and credit should be reflected on the original form of payment within 7 business days.
  
  If we can be of further assistance, Ms. ******* can reach out to our CVS.com support team at 1-800-SHOP-CVS ***************).

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025, I ordered vitamins from the CVS com Website. In error my card was charged three times. One of the transactions was cancelled by the bank. One of the transactions, I cancelled in order to get my money back There is still on transaction remaining pending in my account. I do not owe this money to CVS. Repeated calls to CVS and CVS.com have blown off my request to have these funds returned to my account. I have no choice by to file a complaint with the BBB and any additional agencies.They are refusing to release the hold and return my money to me.Extremely disappointed in this company and their business practices. I have shopped at CVS for many years and deserve to be treated better. My money should have been returned to me a week ago.

  Business Response

  Date: 07/28/2025

  We appreciate ******* ***** sharing her concerns and the opportunity to address them here.
  

  We can confirm that there were three authorization attempts for the transaction in question: two authorizations failed, and one was successful but subsequently reversed after Ms. ***** canceled the order. Any pending authorization charges should be removed from Ms. ****** account within 510 business days, depending on the banks processing time. Additionally, an email was sent to Ms. ***** to apologize for her experience and to communicate this information. Ms. ***** responded to the email to confirm that the issue has been resolved, as the funds have been returned to her account.

  Customer Answer

  Date: 07/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to transfer my prescription from another pharmacy to cvs. I simply wanted a better pharmacy with better customer service. After 3 days I received an email from CVS saying there was a problem with the transfer and to contact the pharmacy. After leaving a voicemail I got a call from a very rude woman saying they don't do transfers by their website. I told her I had a pharmacy request transfer number and she still insisted it was no good. When I asked her for clarification she stated " this conversation isn't going anywhere " in a very rude tone and hung up on me! I called back and spoke to a lady named *** who said she was the pharmacist and stated they don't do transfers by their website and my transfer request number was not good for anything. I told her about my previous conversation and she refused to tell me the name of the lady who had just called me from her store 2 minutes ago. Although *** was polite, her actions were unprofessional and this is why her staff acts that way because they are following her direction. This horrible customer service experience was from the ********************** at *****************************. What a horrible experience

  Business Response

  Date: 07/24/2025

  At CVS, our goal is to be a trusted partner in our patientshealthcare. As such, we appreciate ****** ******** sharing his concerns and the opportunity to address them here.
  

  Field leadership spoke with Mr. ******** to apologize for his experience and offered assistance with transferring prescriptions. Mr. ******** declined the offer, stating that he no longer wishes to pick up prescriptions from CVS Pharmacy. Field leadership has taken this opportunity to reinforce service standards and set clear expectations moving forward. 

  Customer Answer

  Date: 07/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  Because the staff was so rude and nonchalant I decided to stay with ********* for my prescription needs. They are not any better, I just need to seek a more professional and customer friendly **********************.  I appreciate the fast response from cvs.
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the CVS Pharmacy located inside ****** at ****************************************************************. On 03/28/2025, I was charged $631.20 for a medication that should have cost $79. After realizing the error, I returned to the pharmacy on 04/03/2025. The pharmacist acknowledged the discrepancy and processed a new charge of $109.30 (including taxes and fees), promising to refund the original amount. Unfortunately, the refund was never processed.I made repeated attempts to contact the store directlycalls went unanswered, and voicemails were ignored. I also contacted CVS corporate, with no resolution. I disputed the charge through my credit card company, but CVS inaccurately reported that the refund had been issued. As of today, it has been over three months, and I have yet to receive the refund.I am requesting immediate resolution in the form of a full refund of the original $631.20 charge

  Business Response

  Date: 07/25/2025

  At CVS, our goal is to be a trusted partner in our patients healthcare. As such, we appreciate *** ****** ***** sharing their concerns and the opportunity to address them.
  
  District leader, ****** conducted a thorough review of this transaction and confirmed that the refund posted to *** ****** account on 4/3/2025 as shown on the attached statement. ****** spoke with *** ***** who confirmed receipt.
  
  If we can be of further assistance, *** ***** can reach out to our Customer Relations team at ********************************* ***************). 

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago this company contacted me in regard to a Pharmacy Tech job. They knew that I did not pose this license however I did have previous experience in the past . Against my better judgment as directed by the Pharmacy Manager I paid for my pharmacy tech trainee certification and well as my own fingerprints for background check. Now the company has come with various reasons and false reasons to not continue which is fine however I want my money back that I paid for a license that I cant use as well as my own fingerprints! Most every company pays for the candidates fingerprints! I would like my money back for both the license and prints . I havent spoken with an attorney but that will come next!

  Business Response

  Date: 07/21/2025

  We appreciate Ms.******* ***** bringing this matter to our attention.  
  
  The appropriate teams have been in contact with Ms. ***** regarding her concerns and application status. She was appreciative for the outreach and update  provided. 

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I accept and its all been resolved. 
  Regards, 

  
  ******* *****

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CVS, please activate my NEW email address for the weekly mailings of coupons.Below is the history of calls to CVS ExtraCare Customer Support for activating my email coupons:Reported to DAISY on Tuesday, 06-03-2025 at 10:30 AM at ************** that my previous email address was hacked. I updated her with my new email address of: ************************ Tues. 06/10/2025 @ 9:35 AM confirmed again with **** at ************** of no coupons emailed. She informed me that they were working on it and I should soon receive them.On Friday, 06-13-2025 @ 10:30 AM I called TECH SUPPORT, spoke with Myalee regarding no coupons being emailed since reporting it to DAISY on Tuesday, 06-03-2025 at 10:30 AM & then ROSE on June 10th. I was referred to the ****************** informed **** of no coupons received via email. For the very first time, I was finally informed by **** that it takes 3-4 weeks to activate after initially calling on 06-03-2025. It is now 07-15-2025 (6 weeks later) and I am not receiving any emails or digital coupons with XX% off like I did for 16 years prior to changing my email address.

  Business Response

  Date: 07/17/2025

  We appreciate *. ********* sharing her concerns and the opportunity to address them here.
  

  We can confirm that the email address was updated on 6/3/2025 to reflect the correct information, and the account remains actively subscribed to receive email promotions.
  

  We can also confirm ExtraCare leadership team spoke with ************ to explain that promotional offers and communication channels may vary. Specific coupons thresholds are not guaranteed and can vary from week to week. We regularly explore new and different ways to deliver value to our customers, including an expanded coupon experience available through our CVS app and our CVS.com account. Rest assured that were still committed to providing our customers with great value through ExtraCare and ExtraCare+.
  

  Again, we thank Ms. ********* for taking the time to reach out and look forward to serving her in the future.

  Customer Answer

  Date: 07/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *. *********

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very Poor Interaction w/Cust Svc **** I walked up to register to pay 4 an order. A Male African American didn't say anything just gave me a dirty look and pointed to a machine CVS owns trying to tell me to enter my phone #, I informed him I did not have my eye glasses and asked him to put in my phone # on his end as I could not see properly. Right away an arguement ensued. CVS Employee Verbally abused me, swore at me, treated me extremley rudely, displayed emotional outburts and aggreessive behavior towards me. I ***orted it that day on 7/3/25. I've been asking to discuss this situation w/**** since today is 7/15/25 nobody fr mgmt will talk to me. just keep telling me they will get back to me ? I've already waited 13 days. I called this evening twice, 1st time I told *** problem she hung up on me at 6:20PM 2nd time I was put on Permahold @ 6:25PM by a *** named *****, was on hold over 15 mins he came back for a min put me back on hold. I am not happy w/the service I have rec'd fr CVS.

  Business Response

  Date: 07/17/2025

  We appreciate ******** ******* bringing this matter to our attention and apologize for the difficulties he experienced.
  
  The leadership team responsible for this CVS location conducted a thorough review of this interaction and has been in contact with *** ******* regarding this experience.Our leadership has taken steps to address the issues raised by *** *******,reinforcing with the team the importance of good communication and customer *******. Camella was appreciative for the outreach and resolution provided.
  
  If we can be of further assistance, *** ******* can reach out to our Customer Relations team at ********************************* ***************).