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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 42 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 274 Customer Reviews

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    Review Details

    • george H

      Date: 10/29/2024

      I was recently stranded out of town due to Delta airline meltdown. It was going to be 3 days before I got back home. Medicine was in luggage. Being a customer of both branches (local pharmacy and mail-order- Caremark) due to Aetna insurance choosing them as PBM, I thought it would be easy to get emergency fill of chronic maintenance medicine. Both *** store in *********** and Caremark representative on phone said they could not help me. Their records cannot be shared with the "other part of the company". Being a retired pharmacist I told them it could be done as the "old days" with 2 pharmacists talking with each other on a telephone. (I provided emergency "partials" many times during my career). After many calls they refused to help me. This huge monopoly would not/could not communicate with each other . I reminded them of the laws that enable pharmacist to help in this situations. The pharmacist at the *** store agreed with me that I should not suddenly stop a particular medicine. I suffered health consequences stopping a long term use of an antidepressant / and a medicine to help me urinate.This merger/ acquisition of the 2 companies should never been allowed to happen if it would not benefit the consumer. I should not have to use them but insurance can dictate such due to "cost saving."

    • Elizabeth H

      Date: 10/21/2024

      Id give them 0 stars, but thats not an option. I am stuck with an insurance that forces me to use CVS pharmacies/mail order. Neither can manage to get the medications I need to treat my diabetes, but yet they pay some person money to call me to review my meds. I dont need a phone call from a pharmacist who is not at my local CVS to review my meds, thats what I have providers for, but I do need access to medications that for some unknown reason ********* can get, but CVS has no ability to procure. They frequently cancel prescriptions that they are unable to fill but do NOT notify the patient. There is no option to use another pharmacy b/c no one else accepts CVS Caremark only CVS stores and Caremark mail order. If you have a choice, please save yourself some trouble and choose any other prescription insurance. Its not worth the money that I am forced to pay for coverage every single pay period.

    • Joe M

      Date: 10/17/2024

      We had a mix up with 7 different prescriptions for my wife and I called the customer service line. I spoke to Raven who straightened out my issue quickly, and with a great attitude.

    • Arielle R

      Date: 10/15/2024

      Just awful, if I could give 0 stars I would. After denying me medicine I needed because they claim the dosage is too frequent, they then proceed to ship my order then cancel it TWICE without notifying me either times for some stupid reasons. This is the worst insurance company I've ever had and my chronic illness started flaring again because this place hasn't gotten me the medicine I need to manage it and not be bedbound.

    • Amit S

      Date: 09/30/2024

      Is there a -ve review. Worst PBM I have dealt with, no member service, no one wants to understand and solve issues. Dont care if Rx is filled or not. They just want to keep paying 100% out of pocket. wish there was option not even to have it..

    • Val V

      Date: 09/29/2024

      CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA ************************* was called by Dr.into CVS. *** said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with ****** they can give me a better deal for $48 cash.Then i looked up other pharmacies and found that at local supermkt pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then i discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking beleive it? What a conflict of interest!!!

    • Janette R

      Date: 09/27/2024

      Hi,I've made numerous calls to ************ and have always received conflicting information. I frequently phone my son to check or order, and he has granted me permission to *** todo so. they requested for the power of attorney information when I called and sought to speak with a supervisor. I'm shocked because the others just need verbal communication and verbal authorization had been give previously. Her name was *******, and based on her attitude, I immediately knew that she would not assist me. I put my son, who was recovering from a surgery, on the phone,to get his permission so CVS canspeak to me. She, had the same kind of attitude when I called originally on this complaint.the supervisor I spoke with on September 26, was more concerned about her staff backing her staff upthan any patient complaints. My grievance was that *** charged me an amount I did not agree on after speaking with the representative, and the attitude of the leadership was definitely unexpected. I asked if they can listen to the recorded call when I originally placed the call, it didn't seem like that was something they were willing to do. I wish I didn't have to use this pharmacy vendor.

    • Phillip J

      Date: 09/26/2024

      CVS Mail order is the worst and most unorganized there is. I have fought for over one year to get them on the correct page in filling and and sending more pills when I already have a 6 month supply when I should only have 90 days max. Weather you are talking to a *** that answers the phone or even asking for a Manager which is even worse than the *** in my opinion. ************** HMO on the medical side is awesome, but using their parent company CVS Caremark for the pharmacy is the absolute worst customer service you could ever ask for!

    • Nicole A

      Date: 09/23/2024

      Won't let me get a 30 day prescription. Only 90. We'll guess what urgent care isn't going to give me a 90 day prescription. Let me have my prescription as written.

    • Eric B

      Date: 09/14/2024

      CVS Caremark has a glitch in their system that blocked me and our entire district from getting vaccines. When I told them, they required us to pay for the vaccine ($200 per family member) and request a reimbursement. Many of us do not have that kind of money on hand so WE ARE NOT BEING COVERED BY OUR INSURANCE COMPANY EVEN THOUGH WE HAVE PAID FOR COVERAGE. This must be illegal. Could you imagine paying for milk at the grocer, the grocer takes your money, and then says you cannot take the milk home with you? The supervisor at CVS Caremark said, "We take full responsibility" while requiring me (and other members in our district) to take full responsibility. If I could give zero stars, I would.

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