Business ProfileforPetro Holdings, Inc.

This complaint is based on a failure to provide appropriate service of our heating and hot water system which we pay $250.95 annually for that service to be available. On January 8th 2024 a technician came to our home from Petro to do a routine cleaning of our filters do to low water pressure in the home. That technician damaged our drain box which Petro communicated they would order a replacement and return (this never happened) After the cleaning of the filter days later our system began to shut down when running hot water in the shower and showed an error code 11 which we called Petro to have another technician come to resolve this issue. From early January onward we had 5 separate technicians come to our home and explain to us 5 different root causes with each visit requiring the technician to return at a later after ordering necessary parts. On multiple occasions throughout this process we were given dates that a technician would come for a follow up visit and 3 separate times those appointments were either canceled day of (plumbing issue sited, not their responsibility) or were never scheduled by the original person who said they would schedule the follow up. This past Friday was one such exchange where we were told after a cancellation on Wednesday they would reschedule to Friday the 9th and then on the 9th when we called to confirm they did not have us on the schedule. The technician who came to our home informed us once again the issue was not what was previously shared and he needed a different part, he stated he would submit the order and assured us he would contact his boss and make sure he was scheduled to be at our home first thing Monday morning. Today Monday February 12th my wife called in and sure enough no scheduled appointment and the part had not been ordered and the earliest they can have it is Tuesday or Wednesday. We have had cold showers since January 8th and Petro has not met their obligation based on our service contract.