ComplaintsforGeneral Auto Recycling, Inc.
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 7, 2023, we ordered a transmission for a 2017 ****** sentra. On July 17th, after installing, the transmission was faulty. I provided all paperwork **** has requested from us and the faulty transmission was picked up on 08/03/2023. I have been emailing on 8/7, 08/18, 8/25, 9/1, and my response is "management needs to inspect it". I've sent a email on 9/8 and cc the sales manager ***** and have not gotten a response. We have purchased many and many items from General Auto for many years now, this is the only problem we had and this is how they are treating us. We request a refund of $1725.00 that is on the invoice #******Customer response
09/23/2023
I have not heard from the business in response to my complaint.Business response
09/25/2023
First and foremost we do apologize for this inconvenience, due to staffing issue with workers out being sick. This was unfortunately set aside for review and then overlooked. We will be issuing a refund on this, and should be going out over the next few days. Again sorry for this mishap.Customer response
09/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Unless payment is not sent, we will address this again.
Regards,
*************Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a bumper assembly online. Sent a wire transfer Sept. 8. Received a bumper Oct. 4 that is not what I purchased. Spoke to ***** the general manager. He stated that I he would give me a credit or something. I have called and called. No luck. I want a refund. I have already purchased a complete bumper assembly elsewhere.Business response
10/28/2022
First and foremost, Customer was sold only a front bumper as it was described online and over the phone several times. Customer was sent pictures showing the condition of bumper yes prior and yes grilles appeared to be in it but were no good and never inventoried for this reason. Upon getting ready to ship out item the no-good grills were removed from cover for again were not included and no good. Yes, we received a phone call from customer stated items were missing, which was explain and that is way this bumper was a third of price versus what other yards were asking and less than what we would ask as well. But with that said yes, I agreed to try and help and look to see if could come up with the grilles. This took a few days and no luck I then asked if the wiring in the front was need due to the fact customers car was hit in front, reply was " I will get back to you" They answer was no. The customer was then told that I would figure out a partial credit retuned to them for they were going to use parts off this bumper. Do to circumstances out of my control I was away due to a death/funeral related matter. Which upon returning received this along with other related items. And phone call as well demanding a full refund and not the agreed upon partial. Also was told that it was not used in any way and had to buy all new. Which at this point the customer was told upon receiving new current pictures to confirm it was indeed not used in anyway or any parts were removed. And that now was days ago and still nothing. So, upon pictures whenever sent to us in a timely manner and after reviewing them we will credit it out according to the outcome/finding.Customer response
11/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.