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Business Profile

Race Tracks

Rusty Wallace Racing Experience

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rusty Wallace Racing Experience's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rusty Wallace Racing Experience has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a driving experience in Dec 2019. They kept cancelling and rescheduling over the last 5 years. The last cancellation came on a beautiful sunny day that they said it was raining! Now, they went out of business and said to contact your ********** for a refund. ** company won't refund after 5 years. This was no fault of mine that I never got to participate.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ****** racing experience from Rusty Wallace Racing on 2/12/23 and was charged $315.88 on my credit card. The event was scheduled for August of '23. Due to inclement weather the event organizer cancelled the event and subsequently sent out available reschedule dates. I rescheduled the event for 8/10/24. I received an email from the event organizer on 8/8/10 that the event was cancelled. The reason given was that due to a hurricane coming up the East Coast (Hurricane ****), the event organizer did not want to put their staff in danger in getting the cars and equipment needed for the event to the venue in time. The venue was *************************************. There was no inclement whether at the venue on 8/10/24. Once again, I was given the option to reschedule once dates became available. I then received an email on 9/5/24 indicating that all future events were being cancelled. I sent an email that day to the event organizer requesting a refund. I have not heard back. I called my credit card company to dispute the charge, but was told there was nothing I could do because of the time that had elapsed since the original charge. This scheduled event never took place, was cancelled twice by the event organizer with the option to reschedule and then ultimately cancelled completely. I think I am entitled to a full refund of the $315.88 that I paid. I am sure there are many others out there that are in the same situation as me. Anything that you can do to make this right is appreciated. Thank you for your time.

    • Initial Complaint

      Date:09/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Rusty Wallace Race Experiences February 20, 2024 to be conducted at the *************** August 17, 2024. These 2 purchases were placed using ******. Each were $782.92. I was notified by the merchant on June 25, 2024 the August event had to be rescheduled for October 5, 2024. I was notified on September 5, 2024 by e-mail with the following statement; It is with heavy hearts that we announce that after almost 25 years of making dreams come true for our customers and staff, we are suspending operations effective immediately. We have tremendously enjoyed the privilege of bringing you an authentic racing experience. Unfortunately, we are unable to overcome the current economic climate and pressures that we are facing. We would encourage you to reach out to your third-party vendor or credit card company for refunds. If you are unable to reach a satisfactory conclusion in that manner, you can send an email with the track you were going to race at in the subject line to ***************************************************** Please note this email box will be sparsely attended and your best recourse will be to contact the third-party vendor or your credit card issuer. I went to my bank and they said due to the fact it was purchased thru ******, they could not help me. I contacted ****** and they due to the fact the purchase was older than 180 days. They could not help me either but did tell me to contact ***. I need your help to get my money back.

    • Initial Complaint

      Date:09/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a service with Racing Experience on June 6th, 2024 for a total of $820.58. I received an email on sept 5, 2024 that the service was being canceled. I have attached the email with the message that I received. I have reached out to the phone number posted on the website ************* as well as the email posted on the website ******************************************************* the phone number is no longer in service and the email is no longer working. Since then no one has reached out to reimburse me my total purchase. Per their ******** page, other customers have stated that they are not being contacted or refunds

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had ordered a racing experience from them. Event was to take place March 2024. Was canceled due to weather. Gave us until next year to reschedule. Business closed down. Will not respond for refunds. I do not remember card I used to contact them to dispute. Have emailed the email they provided for refunds several times. They will not respond. They owe me the refund for going out of business.

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a racing experience in June of 2024 for my sons 21st birthday for him to race on ************ at ***********************. Received an email in September that the company was closing and I would have to reach out to my credit card company for a refund. I spent $281 and because of it being more than 60 days past purchase date, I wont get a refund. I think this company is a scam and needs to be prosecuted to the fullest extent of the law.

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/23/24 I paid $533.95 to The Racing Experience to drive a ****** stock car at ******************************* on 9/7/24. On 8/21/24 they announced they were ceasing operations effective immediately, and to seek a refund from third party payor or credit card company for a refund. ******* denied my refund, and **** deemed the purchase to old to refund. An email to The Racing Experience has gone unanswered.

      Customer Answer

      Date: 09/23/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a race car experience from the business. The business closed and is telling customers to reach out to get refunds. It has been months with no response from the business. I purchased a 16 lap race experience for the Milwaukee Track, originally scheduled for 9/16/24. The race was canceled and was planned to be rescheduled. Never heard back from the company about rescheduling, called the company to learn they had closed. Cannot file a fraudulent credit claim because it was purchased over a year ago.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Driving Experience for 8/24/24 at *****************************. When we arrived at the gate the day of the experience, the lady told us it was cancelled. We have never received notification of this from Rusty Wallace Driving Experience. The website on 8/20/24 had no notification of the company closing. When I check on 8/24/24 the website now states the company has shut down operations and I am to contact my credit card company for a refund.

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ride -along experience was purchased by a friend through Groupon for a birthday gift. It was purchased in January 2023 for the Tucson raceway. I have been calling since November 2023 to get a date for the ride. Every time I was able to speak to someone, I have been told to call at a later date, the schedule has not been made. However, I finally was able to get a schedule printed out and ****** is not listed. My last call to them was March of 2024.I consider this to be fraud. 2 years from purchase and not be able to use my gift.My redemption Code: *****-60913483-RIDE23.

      Business Response

      Date: 04/02/2024

      ****** was available for scheduling in February and it was posted on our website when it was available. We are a traveling company and do not have any more dates available at that location. If you missed that date you are more then welcome to contact Groupon for a refund. Our schedule is updated and posted directly on our website and is available for viewing before you make a third party purchase. I apologize for any confusion. 

      Customer Answer

      Date: 04/02/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I was told to call to get the schedule. The first time I called they said to call in November 2023 for the schedule, next I was told to call after Thanksgiving. Then I was told to call after the first of the year. Then I was told to call around the 19th of February. Last time I called they said to call around March 15, 2024.
      And you are saying that there was a date in February.
      Is there anyway I can still get it for next year. 

      Business Response

      Date: 04/03/2024

      Groupon provides redemption instructions upon viewing the voucher indicating you must schedule on our website before your expiration. You did not book for our 2023 date or 2024 date that was readily available on the website. To use an expired voucher next season would incur a fee. Please contact the office directly at ************ if you would like to arrange this. Otherwise please contact the third party you purchased it from for their options. 

    Rusty Wallace Racing Experience is NOT a BBB Accredited Business.

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