Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a Passport renewal and paid for it January 3, 2025. On April 3, 2025I received an email that stated allow 3 business days for my customized package to be delivered. On April 7; 2025 I received a email that stated Your customized package was delivered. Follow the instructions inside to continue your passport application. In the package you will find your completed form, passport, photo and detailed step-by-step instruction sheet. Once you follow the instructions in your package, track your application in real time in your dashboard so you never in the dark. There is no account order tracking number or anything, only email correspondence.

  Business Response

  Date: 05/06/2025

  Dear *****, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and appreciate the opportunity to provide clarification. 
  
  At GOV+, we process and review thousands of applications daily across multiple services and support channels. We sincerely apologize for the wait. Our commitment is to provide each application and inquiry with the attention it deserves.
  
  To ensure fairness, expedited and premium services are prioritized, as these options include fees specifically for faster processing and assistance. Applications submitted under a one-time fee are reviewed in the order they are received.
  
  Once your application entered the review queue, it was flagged for an issue with your passport photo not meeting the required criteria. If any issues arisesuch as an unqualified passport, we will notify the customer and place the application back in the queue. This was communicated to you via email twice and they were successfully delivered. The application will only proceed to review once the necessary corrections have been made and provided. Please know that a replacement photo was not uploaded even at the writing of this response.
  
  Regarding your renewal application package, we had some system upgrades in preparation for new products and services, and a very limited number of applications were affected. Advance notifications were sent, and we regret any disruption this may have caused.
  
  Your application package remained on hold due to an issue with your passport photo. 
  
  Given the nature of your complaint, your application has been cancelled and full refunds were issued today, May 6th, totalling to $197. Refund confirmation emails were sent to you, and we ask that you allow 35 business days for your bank to post the funds, as processing times vary by institution. The request for all your information to be deleted has been submitted as well, please allow ***** hours for it to be processed. We consider this matter closed.
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a birth certificate from gov plus on *****************. I paid with ***** $ and another 20$ fee from my Chime debit card. I asked them for a refund after the website dashboard had said processing for a month. They said it was too late for a refund. On March 22nd I received an email saying it had shipped, I still have never received it. I think i was scammed.

  Business Response

  Date: 05/07/2025

  Dear ****, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and have been trying to reach out to you regarding your birth certificate application. Our attempts to reach out via phone yesterday, May 6th, however, the timing could have been inconvenient to we left you voicemails and sent you emails. Please know that your application was flagged due to your Identification document, which was your drivers license. It was already expired. Please respond to the email thread our representative ******* sent to you so we can assist you accordingly. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, 2025, I submitted an application to get my passport renewed with Gov+ online. I paid $67 for fees and $130 for my passport and was told that it would take ***** weeks to receive my renewed passport. It has been over 12 weeks and I have not received my new passport. I called yesterday to speak with *********** was on hold for over 30 minutes. I sent an email after that and received a reply saying that refunds are only issued up to 7 days after the you submit the application. I didn't need a refund after 7 days because I wanted my passport.

  Business Response

  Date: 05/05/2025

  Dear ****, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and appreciate the opportunity to provide clarification.
  
  You filed for your passport renewal application on January 19th. Every application undergoes an initial review, with a minimum processing time of three (3) business days. If any issues are identifiedsuch as unqualified passport photos, incomplete documents, or an unverified addresswe notify the customer promptly with specific instructions for resolution. The application is then returned to the processing queue and subjected to another review once the issue has been addressed.
  
  An email was sent informing you that your passport photo was rejected due to the angle it was taken, picture quality, your facial expression and the attire you were wearing (tube top). This process is in place to ensure accuracy, compliance with federal guidelines, and to help customers avoid rejections. We requested for you to reupload another photo and we included the criteria and instructions. We did not receive a new photo so the application was put on hold. Please note that we cannot process or approve applications containing non-compliant photos, incomplete information, or missing documentation, as doing so would result in rejection by the ********************
  
  Regarding your call experience, we understand your frustration and appreciate your patience. GOV+ processes thousands of applications and assists on thousands of inquiries daily across a broad range of services. We strive to provide each case with the attention it deserves. Please understand that there will be times when you may need to wait your turn, as customers are assisted in the order their inquiries or applications are received. While we strive to support everyone as promptly as possible, we also must ensure fairness by addressing each case with the attention it deserves. We also offer 24/7 support through our live chat and email channels, which often provide quicker resolution for most concerns.
  
  Given the nature of your complaint and the desired settlement you provided, we canceled your application and processed a full refund of $197 on May 2nd. A confirmation was sent to your email, and we ask that you allow 35 business days for your bank to post the funds, as processing times vary by institution.
  
  We consider this matter resolved, but if you still want to file a new renewal application, were happy to help. Please reach out to us directly through the following support channels and ask for *******: 
  
  24/7 Chat:*******************************************
  24/7 Email: ********************************************************
  

  You may respond to the email he sent to you last Friday. 

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got directed to Gov+ (thought it was affiliated with the government) when trying to renew my TSA precheck. Got suckered into trying to renew my passport. As of today, I don't know if I will actually receive the *** precheck renewal and I asked them to refund the prepayment for the passport application since I don't trust that this is a legitimate company. They overcharge for the services they provide, which is bad, but it is my fault for not being more careful. My real issue is that there is a lot of uncertainty in how they operate. I am not sure if I will actually receive my documents. I had a lot of issue contacting customer service. And they won't issue a refund on the service fee for the passport application that I decided to abandon even before it was filled out. They said because I typed information on their website, it constituted my using their service for the passport application. I want to clarify, although I am upset that I probably will not receive anything I paid for, I only asked for a refund on the abandoned passport application that was not submitted. I prepaid because I thought I was going to use them for that service, but decided against it. Be warned that you will pay the full price for the processing for all services but an addition $57, at least, for every application you start! In my opinion, find another company to do business with. I can't stress this enough, DO NOT GIVE GOV+ BUSINESS!

  Business Response

  Date: 05/05/2025

  Dear ****** *********,
  
  We acknowledge your complaint via the BBB. Please be assured that GOV+ does not overcharge for the services we provide. We are a paid third-party service providernot a government agencyand as such, each service comes with an associated fee, clearly disclosed before payment is submitted.
  
  Customers always have the option to apply directly through official government channels at no additional cost, should they prefer a more budget-conscious route. What GOV+ offers is a streamlined experience that consolidates multiple application processes into one convenient platformeliminating the need to navigate multiple websites or interpret complex government forms on your own. We understand our service may not be for everyone, but we are transparent about what we offer and what it costs. Please note that discount offers or additional services are entirely optional. They are not required to use our service, and at no point are customers obligated to accept them. In fact, each offer clearly includes an option to skip. If a charge was processed, it is because you actively authorized it by proceeding through each confirmation step and clicking
  
  We would also like to clarify that GOV+ provides support with the preparation and submission of government-related applications; however, we do not issue government documents ourselves.
  
  We have two support channels that operate 24/7, 365 days, and long business hours for phone support (8AM til 11PM Eastern on weekdays and 11AM to 8PM on weekends). We process thousands of applications each day across a wide range of services. While we strive to give every customer the attention they deserve, we must also maintain operational fairness and efficiency. Expedited and premium services, which include additional fees for faster processing, are prioritized accordingly.
  
  Passport applications submitted under the standard one-time GOV+ fee of $57 are reviewed in the order they are received. If the dashboard is not showing progress, it's typically due to an incomplete submission, missing required documents (such as a compliant passport photo, identity or citizenship documents), or pending customer action. Notifications are sent via email, and unfortunately, delays often occur when those steps are overlooked. Depending on submission volume and the number of corrections needed, the application will be on hold. This process is in place to ensure accuracy, compliance with federal guidelines, and to help customers avoid rejections at the *************************** level.
  
  As for your refund, you filed your applications on April 16th. You reached out to request for a refund on April 30th. Just to let you know:
  
  Section 10 of our Terms and Conditions:
  
  "GovPlus grants you a seven (7) day period to evaluate the Services. If no Services were rendered, you may receive a refund within such seven (7) day period. No refunds will be issued after such period or if Services were rendered. Services are considered rendered if: (a) an application has been completed and submitted for review."
  
  Your request was already beyond 7days. 
  
  Given the nature of your complaint, it seems that the convenience and benefits of our services were either overlooked, misunderstoodor simply not appreciated. Nevertheless, despite the request being past the 7 day eligibility period, you were already issued a full refund for your passport application on May 1st. A refund confirmation email was also sent, and we can confirm it was successfully delivered. Allow 3-5 business days for the refund to be posted back to your original mode of payment as bank processing times vary. Your *** PreCheck renewal is already being reviewed by the agency. It takes 3-5 days for you to receive a notification, however it could take up to 60 days depending on the **** volume or your eligibility status. We consider this matter closed.
  
  

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did send the refund that I had asked for. Although, I still do not recommend this business, I am satisfied with the resolution we were able to come to. I had also used their site for another service that hasn't been completed yet. I will wait for a few more weeks to see if they actually will deliver on their stated service promises. 
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process thinking it would be easier than the normal route. On April 1ST, I paid the fee, sent two photos, which were rejected. Then I had a passport photo taken at ********* and sent that via email. I got an email saying I can use that photo.Since I inquired about a passport card, which I found out they dont provide, I have sent numerous emails wanting a refund because a passport without the card does me no good. I have asked for a refund repeatedly and gotten no response, none.I have repeatedly tried to call customer support, but the wait time is so long that it is totally unreasonable. Never have I dealt with customer service this awful. No response!I cant believe this is a legitimate company, especially after reading the other complaints. My renewal is still at 50%, and I have been told there is a three-day review, and then the documents will be sent. Nothing seems to happen, so frustrating!

  Business Response

  Date: 05/05/2025

  Dear ******** ******, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and appreciate the opportunity to provide clarification.
  
  To begin, wed like to address a key point: nowhere on our website do we advertise or offer passport cards as part of our services. We make every effort to present accurate, transparent information, and our available service options are clearly outlined throughout the application process.
  
  We also want to affirm that GOV+ is a legitimate, registered private company operating under all applicable state and local regulations. Through our subsidiary, *********************, we are authorized to assist customers with passport application preparation and submission. Our operations follow strict security and regulatory standards.
  
  Regarding your specific case:
  You submitted your application on February 14th, and the required government fee was paid on April 10th. Please note that applications cannot advance to the formal review stage until this mandatory fee is settled. Once your application entered the review queue, it was flagged for an issue with your passport photo not meeting the required criteria. This was communicated to you via email on April 12th. A replacement photo was not uploaded until April 16th, and unfortunately, that submission was also non-compliant.
  
  The passport photo standards are set by the ************************. As a service provider, we are obligated to ensure full compliance with these federal requirements to avoid unnecessary rejections or delays. We are unable to proceed with applications that contain unqualified photos or incomplete documentation. A compliant photo was eventually submitted on April 22nd, which coincides with the time you inquired about the passport card.
  
  Regarding your call experience, we understand your frustration and appreciate your patience. GOV+ processes thousands of applications daily across a broad range of services. We strive to provide each case with the attention it deserves. While we prioritize expedited and premium services due to their associated fees for faster handling, we also maintain 24/7 live chat and email support, which many customers find more responsive. As you experienced, our representatives ***** and ***** assisted you through emails during the course of your application.
  
  While your request did not qualify for a full refund under our Refund Policy (see Section 10 of our Terms and Conditions), we still processed a full refund of $197 as a courtesy when your application was canceled on May 1st. Confirmation emails were , and we ask that you allow 35 business days for your bank to post the funds, as processing times vary by institution.
  
  At GOV+, we aim to serve customers who value convenience, accuracy, and guided support. We consider this matter closed.
  
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/25, I paid a total of $197 for a passport from Govplus. I was provided a tracking number saying my package was delivered 4/26/25. It wasnt not. When I went to the post office to find package, I was told the package was not addressed to me and a different address was on the package. The package was delivered as marked. I contacted Govplus and got the run around. At this point to try and save my vacation, I will go to post office to renew passport. I requested from *** at Govplus to refund my money. Please assist me.

  Business Response

  Date: 05/05/2025

  Dear *****, 
  
  We acknowledge your complaint via the BBB. We sincerely apologize for the inconvenience you experienced during your passport application process. As part of ongoing system upgrades in preparation for new products and services, a very limited number of applications were affected. Advance notifications of packages being delivered were sent, and we regret any disruption this may have caused.
  
  Your application package remained on hold due to ongoing issues with meeting required criteria. The passport photo standards are set by the ************************, and as a service provider, our role is to ensure strict compliance with these federal guidelines.
  
  GOV+, through our subsidiary *********************, is authorized to assist with passport services and operates under strict security and regulatory standards. As such, we are unable to approve or process any application that includes non-compliant photos, incomplete information, or missing documentation, as this would likely result in rejection by the passport processing facility. 
  
  Given the nature of your complaint, we respect your decision to pursue your application independently. Your application has been canceled and you were issued a full refund of $197 today, May 5th. Refund confirmation emails were sent and delivered as well. Please allow 3-5 business days for the refund to be posted back to your original mode of payment as bank processing times vary. We consider this matter closed.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a passport in December 2024 and have been repeatedly told my photo submitted was not accepted. This has been nothing but frustrating and I see from all the complaints typical of the company. $197.00 charged and still without passport.

  Business Response

  Date: 05/05/2025

  Dear *******, 
  
  We apologize for any inconvenience caused by the delay in completing your passport application. It was on hold due to issues with your passport photo meeting required criteria. The passport photo standards are set by the ************************, and as a service provider, our role is to ensure strict compliance with these federal guidelines.
  
  Your application was already cancelled and you were  issued full refunds. Please see attached files for your review. We process refunds real-time however please allow 3-5 business days for the refunds to be posted back to your original payment method as bank processing times vary. 
  
  

  Customer Answer

  Date: 05/19/2025

  They still havent given me my ****** dollar refund yet 

  Business Response

  Date: 06/05/2025

  Dear ******* *****, 
  
  The refund was successfully processed. Please reach out o your bank and provide this reference number. Approved ARN: 74906415119228106468064. 
  
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gov Plus is a poorly run organization that makes promises that it cannot deliver. My passport was going to expire in a month and I mistakenly thought that this organization could help. I paid the fee and went back and forth several times with them continually rejecting the photo I submitted. I eventually asked for a refund due to the hassle( by this time my passport was expired). As soon as I asked for a refund, they suddenly accepted my photo! My application seemed to finally be moving along. I then received a message that my passport package was delivered to my door. That was a few weeks ago and I never received the package! I have emailed them 3 times about the package and have received no response. I am concerned that my personal information is lost somewhere in this package, cannot reach a human being in their site and dont know where to begin to start the passport renewed over again. I believe this website is a scam. It looks official, but they took my money and my information and they gave me nothing! I tried to login and they said my account is locked due to too many attempts, but I havent tried to login in in over a week!

  Business Response

  Date: 05/05/2025

  Dear ****, 
  
  We apologize for any inconvenience you experienced due to the delay in completing your passport application. The hold on your application was the result of passport photos that did not meet the strict compliance standards set by the ************************. As a third-party service provider, it is our responsibility to ensure that all submissions adhere to these federal requirements before proceeding.
  
  At GOV+, we process thousands of applications each day across a wide range of services. While we strive to give every customer the attention they deserve, we must also maintain operational fairness and efficiency. Expedited and premium services, which include additional fees for faster processing, are prioritized accordingly.
  
  Applications submitted under the standard one-time GOV+ fee of $67 are reviewed in the order they are received. Please note that although our system accepts photo uploads, each photo is subject to a thorough compliance review. If the photo does not meet the required criteria, the application is returned to the review queue for re-evaluation. Each resubmission resets this review process, which can contribute to extended processing times depending on submission volume and the number of corrections needed.
  
  We appreciate your understanding. Your application was completed on April 29th and your renewal package was shipped on May 2nd ***** Tracking number **********************) Please follow the instructions enclosed in the package. If you have other inquiries or in need additional of further assistance, please reach out to us directly through the following: 
  
  24/7 Chat:*******************************************
  24/7 Email: ********************************************************
  
  Were happy to assist. 
  
  

• Initial Complaint

  Date:04/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2025 i paod for a replacement sosial security card and paid.for the expedited service..i have not recieved the ss card as of yet. I want what i **** to recieve or ******** returned to my account

  Business Response

  Date: 04/30/2025

  Dear *****, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and sincerely appreciate the opportunity to address your concerns by phone. Thank you for taking the time to speak with our representative, Griffinit was a pleasure assisting you.
  
  Were happy to confirm that your application was completed on April 28th and is currently being prepared for shipment. Please allow 810 business days for both processing and delivery. We have processed a full refund for the GOV+ Expedited Processing fee as a gesture of goodwill. Please allow 3-5 business days for your refunds to be posted back to your original payment method as bank processing times vary. A refund confirmation email has been sent as well. 
  
  If you have any further questions or need additional assistance, please dont hesitate to reply directly to the ongoing email thread with *******. Were here to help.

  Customer Answer

  Date: 05/03/2025

  I did speak with a rep **** gov+ . After getting all the details, i am satisfied they attempted to correct the issues. They refunded the expedition fee and finally sent me the forms. Had i have known i was being charged to recieve free forms i could have picked up at the office i would not have used them. As far as the original complaint they have made the attempt to make ot right and thats the main thing.

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I been trying to get new passports through govplus. I made 2 payments of $67 (Sept. 13 & 16, 2024) and 2 payments of $165 (Dec. 23, 2024). Weve done the whole process online, gave our info, and uploaded our pics which passed. We both got emails that said our customized passport packages were on their way and another saying it was delivered. Nothing was sent or delivered. I tried to contact customer service and dealt with an automated service through texting saying they have my info and they will finish my application process but nothing. Ive come to realize Ive been scammed and want my money back.

  Business Response

  Date: 05/02/2025

  Dear ****** ****, 
  
  We acknowledge your complaint submitted via the Better Business Bureau and appreciate the opportunity to address your concerns.
  
  As part of ongoing system upgrades in preparation for new products and services, a very limited number of applications were affected. Advance notifications were sent that packages are being sent out and delivered, and we regret any disruption this may have caused.
  
  Your application package remained on hold due to ongoing issues with the passport photos you uploaded. The ******************* sets strict photo requirementswe dont create these rules; we simply ensure compliance. Our role is to help applicants meet these standards. While advance notifications were sent, we regret any disruption this may have caused.
  
  Your and your boyfriends applications were canceled and were issued full refunds on April 29 and April 30. Refund confirmation emails were sent as well. Please allow 3-5 business days for the refunds to be posted back to the original mode of payment as bank processing times vary. We consider this matter closed. 
  
  

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ericah P***