Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORIENTAL BANK ESTIMADOS SENORES:RE CTA. FUE DEL **** LUEGO DE ********** ES DE ***. AHORA CON ***. NUM. 29-600044677 Compramos Con CLAUSULA ESPECIFICA DE SI PODER ABONAR AL PRINCIPAL .SE NOS NEGO POR ANOS ********************, ******* !COBRARON AL PRINCIPAL?! LA GESTION. ***. NOS NEGARON, OBSTRUYERON ABONAR. *************, BAYAMON, SE QUEDO "ARRAY" NUESTRO ABONO.******* AVE, SAN ****, NO PODIAN ACEPTAR EL ABONO. TRATARON.?SUENA ILEGAL!FAVOR INVESTIGAR Y YA SE LES HABIA ESCRITO ANTES. ATENTAMENTE, *. ******* Y *. **** ************

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mortgage with Oriental Bank. *********** sends by mail the monthly payment at the end of the prior month to the bank address ************ Box in ************) which is the same address they have been receiving my payments for years. On 10/11/24 the *********** returned the payment to me, stating "not deliverable as addressed". I made a credit card payment on 11/29/24 when I became aware the payment was returned. They are charging me a late fee ($175.52) and have reported me as delinquent for late payments to ************************** I called Oriental and asked to have the late fee waived since the *********** returned the payment check (complaint No. S2306259). I have the unopen returned envelope. They refused to waive the late fee. I now want to prepay the mortgage and submitted electronically the closing requested amount. They are now charging an additional $122.39 with no explanation. They have a poor customer service system that instructs the client to file a complaint electronically. Every time I call, I am unable to speak with a customer service representative that will resolve my issues. I want them to return my late fee if the collected on the closing payout amount and inform the ************************* that the late payment was not my fault and to remove it. I also need to understand why I need to pay a $122.39 fee. I am enclosing a photo of the returned unopen payment envelope from ******************.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 6, 2024 I was at the Oriental Bank located in ************************************************ Tel: ************. I was opening a Libre Account which I want to use for making payments using ATH ****** After getting all the paperwork completed, the Bank ****************** asked me to go to the Outside *** to deposit money for the account. In front of her I deposited $260.00 which the *** took but it display an error. She tald me there was no problem and she will resolve the issue inside the bank. After waiting a few hours, she cam back with a Request number C-425738 and told me I needed to wait until the Tuesday Nov 12, 2024 for the *** Reconciliation Cycle to fix the issue and post the money to my account. I call today wednesday Nov ******* and they say the internal department will credit the money back to my account when the look at it. They send me to the Oriental Bank Portal (****************************************************) which indicates the issue will be resolve approx. Dec ******* a scrrenshot below.*** Dispute Transaction Nm. Solicitud: C-425738 Fecha estimada de resolucin: 20 dic. 2024 11:40 a. **** totally unacceptable the treatment and how Oriental Bank is getting this Issue resolve.Any Assistance is greatly appreciated.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oriental Bank,I am writing to bring to your attention a concerning issue regarding racial profiling in the home lending process. Upon reviewing my loan contract, I discovered that the race box was preselected with an inappropriate race designation. This discovery has raised serious concerns about the integrity and fairness of the lending process at Oriental Bank.The preselection of an incorrect race designation on my loan contract is a clear example of racial profiling, which is not only unethical but also illegal. As a customer, I should have the right to self-identify my race without any form of preselection or influence from the lending institution.Furthermore, I would like to address the negligence displayed by Oriental Bank in closing my loan since 2022. The delays and lack of progress in finalizing my loan have caused significant frustration and inconvenience, and I believe that this prolonged process may be attributed to the mishandling and lack of attention to detail on the part of Oriental Bank.I urge Oriental Bank to conduct a thorough review of its practices and policies regarding racial profiling in the lending process and take immediate steps to rectify this issue. Additionally, I request prompt action to expedite the closing of my loan and ensure that all necessary measures are taken to prevent any further delays or negligence in the process.I expect Oriental Bank to address these concerns with the seriousness and urgency they deserve to uphold the principles of fairness, integrity, and non-discrimination in the lending process.Thank you for your attention to this important issue.Sincerely,***************************

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oriental Bank failed to adequately investigate disputes about the furnished information reported to it by consumer reporting agencies (***s), as required under the ***** 15 U.S.C. 1681s-2(b). Island ********* Services LLC a debt collector and it practices were abusive, in violation of the ***** Id *****. Under ********** there is a private cause of action, that the investigation must be reasonable, that this test is objective because I bear the burden of proof. Private cause of action against Furnishers under the ***** 15 U.S.C. 1681n-o, 16812(b)The alleged breach of. The duty to investigate is Evaluated under an objective ************** standard. The acts expressly create a private cause of action, enabling consumer suit for willful or negligent noncompliance with it requirements.When a consumer dispute credit information to a ***, the *** must advise the furnisher of that data that a dispute exists and provide the furnisher with all relevant information regarding the dispute that the agency has received from the consumer. Id ****************** according to 15 usc 6802 no financial institution is not suppose to share my information to a third party.These are clear violations of my federally protected consumer rights I would like to receive the description according to 15 USC 1681i(7)I need the original contract of the debt with my wet signature on it, I need the original creditor information such as the name, address, and phone number of that company, also need the payment history of this debt, itemize Bill and finally Proof of ownership of the debt. I never lived at *********** Housing Apt 227 ************* ************** this debt is not mines 15 U.S.C 1681 section 602A. States I have the right to privacy. I have not supplied proof under the doctrine of estoppel by silence, ********** ****************** (MO) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exist

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the presence of a closed account on my credit report associated with an auto loan that was stolen, the ORIENTAL FEDL BK. I am not liable for this debt with Oriental Bank Trust. The balance was covered by insurance, yet the negative history persists. Close date 01/16/2019

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I review my consumer reports and found that the balance on my account its wrong and that I have last payment wish I have never been late . Consumer reporting agency have the right to report the correct information to the best of there ability with maximum accuracy, I have never been late on my payment for this account # Please investigate and provide proof with statements showing this late payment, if proof cant be provided I demand the this payment be updated to its correct date and time as it should be. I was never late . Thanks

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm my mothers caretaker and executor of her durable power of attorney (dated September 21, 2023). since. My mother, ************************************, is 85 years old, her physical/medical needs are increasing, and she cant travel any longer. Because of this, she requested the cancellation of a CD (00214680027-1) she has with Oriental Bank, San *****************************. First, despite the power of attorney the bank wanted her to do most of the proceedings which is very overwhelming for her. Most of the time I initiated the calls while she remained close to verify her will and to answer questions. We called countless times to the San *****************************, and every time the calls got immediately transferred to the headquarters in Hato Rey. No matter how many times we clarified that we called the branch, and the switchboard sent the call to the central office, we still get the reply that we need to CONTACT or VISIT the branch directly. Again, we live in ******************** ***** miles away from the branch! Finally, one representative sent us the form for the cancellation and told us what to do to cancel the CD: to send an email to ****************************** with the transaction number I-******* as subject with the filled cancellation form, a letter explaining the reason for the cancellation, and copy of a photo-ID. He further explained that since, our bank accounts are all in ********** the amount of the CD could not be wired transfer or deposit directly to any account. Instead, a check for the CD value will be send to our postal address within 5 to 10 business days of the expiration date. The expiration date was November 5, we sent all documents by October 26 and even got confirmation that the documents were received. In other words, we fulfilled all the requests on time! To our surprised and utter indignation, instead of a check she got a notification that her CD was RENEWED!!! As we did before, the phone calls ensued, to DEMAND her check. As a dejavu, we got the same issue with the calls being transferred to the central office, the same reply that we need to VISIT the branch. Additionally, that they couldn't find any documentation of related to our concern and that a representative of the branch will call us within 48 hours, which never did. We were the ones calling over and over again. Still nothing was solve by Oriental Bank.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problems with Oriental Bank 280 ************************* Hato Rey, ** ***** P.O. Box ****** ************ ** 00936-3368 ************** Went back in April 2023 to the Oriental bank in *********** to make a payment of $500 on my mortgage loan principal but was never processed. They said it was do to my bankruptcy. So a month later I canceled the payment, they ask me for a letter stating that I canceled the payment in order for them to return my $500 in a check through the mail. Now we are in July and I have contacted the bank several times through their email and they keep extending the time and my money is not being processed for return. Its ridiculous to have to wait for your money to be return since they could not processed the payment, but if it was the other way around I would have have to pay interest. They should have to pay interest on your money also since they been holding my money for three months and I cant wait any longer, Im a disable veteran with other needs so I really need my money back. They keep creating new case number so they can take longer to return / refund my money. I have not consent to use my money as a regular payment on the mortgage loan. I will not allow it, I want my money back. ASAP thank you

• Initial Complaint

  Date:07/21/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with oriental bank and trust, I do not have a contract with the collection agency trying to collect and report this to my credit report, they did not provide me with the original contract as requested.