We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Nextcar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was rented from March 11 2025 to March 21 2025.Paid in full plus Deposit Car returned March 21 2025 without any outstanding issues such as Smoking, Citation, or Accidents Deposit never returned Been calling them several times and emailing. * 1 star review on Yelp and everyone seems to be having the same problem.

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from NextCar rental in January of 2025. We went to *********** for my young cousin's funeral. I called them as soon as I noticed to complained about cockroaches in the car and how unsanitary it is. I asked for some type of compensation and they said they don't do that??I returned the car and when I did I complained again about the cockroaches and they said they can't do anything about that. I was later sent via email that they were charging me $50 and returning $250.I waited for my refund, especially since this death was unexpected and resulted in a financial burden. I called multiple times at which point they would tell me to expect a refund in 3-5 business days. This was their response every time I called. I called a different customer care phone number where I was able to do a paper trail. Five months later I still have not received a refund.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rental car was return on 4/2/25. As of 5/13/25, I am still waiting for my $250 refund.

  • Initial Complaint

    Date:05/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ref: NCCNP10853394, *********************** <****************************************>,<*************************************************>,<**************************************************>,,<********************************************>,<**********************************************>The reservation made through AutoSlash (invoice attached) was charged in full with preconditions, meaning I am liable for compliance or financial penalties result. To the need for Nextcar admin, I specifically provided to actual rental location the primary & secondary insurance documents that combined exceed requirements. But when speaking with NextCar staff by phone , they simply deflect inquiries in order to present a show of admin support followed by no response. This was reported to ******* and *** in mainland HQ (npautogroup), but their communique did not result in desired affirmation that available coverage is acceptable. Why does this matter?This region remains notorious for entrapping renters with "boiler room tactics" that look like this.1) Forcing reservation holder to buy another "off the street" price instead of reserved quote unless the reserved vehicle is "proven" by customer, who is told that rental agency has no ISP,2) Forcing reservation holder to buy excessive insurance (CDW,SLI) in the name of misunderstanding primary & secondary insurance provisions,3) Telling entrapped customer to go back to airport in event they do not like above ********* to review, this matter is a deepseated and longstanding fraudlike operation that depends on the same type deliberate indiffirence on full display now. We can see, for example, my receipt to indicate inquiry is justified. We can see, again, authorized **** at NextCar/Allied HQ in receipt of insurance docs, and ignoring customer to the end of acting in bad ******** wish for contact is two part. First, I need to know if reservation stands or do I cancel at AutoSlash. Second, will Nextcar or Allied or npautogroup make a statement to reconcile how it permits such conduct.

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle from Priceless Rental Car in ******** PR on 16 Feb 25 and returned it on 22 Feb 25 with no issues. The rental required a refundable $250.00 deposit, and I was told that my refund will be deposited into my account within 14 business days; however, its been over 55 days and Ive not received my refund yet. Ive been communicating with the company over email and theyre stating that theyre working it; however, I dont know why its taking so long.

  • Initial Complaint

    Date:04/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I havent receive any communication from BBB. NextCar sent me an email that they still working on my refunds. 

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have took a trip to ********** on Feb11-19 . I returned back home then 10 days my deposit havent been returned. Then they said 15 days . Now its been 32 days and keep with run around. This out my credit card .

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has refused to return my security deposit, I've been waiting over 2 months for monies owed. I spoke to a representative 2 weeks ago who told me they would resolve it within 48 hours... again that was 2 weeks ago.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from NextCar of ************ Rental Confirmation #NCPGN10809782,Pickup Date: 02/15/2025 08:12 PM,Return Date: 02/16/2025 09:32 AM,Current Rental Status: CONTRACT, CLOSED Booking Date: 02/13/2025 11:06 AM, Agreement #NCSJN0076085. According to the contract, I was supposed to receive the deposit refund back within 14 days. Its been almost a month, I have contacted them twice 03/07/2025 and 03/11/2025 and all they do is escalate the issue, but still havent received a reply to the emails or the refund. I contacted my credit card company to also alert them of the fraud and see if they can help as well. Now on top of the refund they owe me, I will also have to pay for credit card fees for the charge.

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been over a month and have not received my deposit back as said on contract

Nextcar is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.