Business ProfileforOne Enchanted Evening

We purchased a Sherri Hill dress for prom on 4/1/23. The cost with tax was $422.94. There were 3-4 seams coming apart, we were told the in-house seamstress would fix the seams. We returned in May for the repaired dress. You are asked to inspect the dress, which I did to the best of my ability as it was on a hanger in a garment bag. I put my faith in the company to fix all open seams. On 5/25, after having her hair and make-up done, my daughter got dressed and we headed out for photos. By that time one of the seams on her right hip had opened up. We were at the photo location within 30 minutes, at which time one of the straps broke. I had no needle/thread or pins and was nowhere near our house. We were in full-on panic - but luckily there were two spaghetti strap on each side, so we tied the broken strap to another part of the dress and tried to cover the missing strap with her hair. I called the store at that very moment to avoid any question that it happened before she got to the dance. By 7:45pm the other strap broke, just as she was about to eat. She had to leave the table and attempt to reattach the one remaining strap. Some teachers and other girls helped with pins. By the time she returned to the table the food had been removed. When I got a call back, Gabrielle C******* apologized, and offered to have it repaired, and a $100 refund. I said that I was not happy with that and wanted a full refund. And that is when she began to explain the contract that I signed, and a full refund was not an option. I then asked to speak with the owner - but they don't give out Linda S*******'s information, so I asked for Gabrielle to give my contact information to her, but was told that she would probably not contact me. I understand that I am not going to get a full refund, this is simply a warning, don't waste your time on this business because they don't stand by the products they sell. The straps breaking had nothing to do with the contract I signed.