Business Profile

New Car Dealers

Jack Giambalvo Motor Co., Inc.

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Complaints

This profile includes complaints for Jack Giambalvo Motor Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a 2015 Hyundai ****** on 10/23/2023, with ******* miles and we had the oil changed at ******. The cars check engine light came on and started flashing on 04/18/2025. The car was taken to Jack Giambalvo Hyundai on 04/22/2025, for diagnosis. The service advisor **** advised me that they would diagnose the issue and that there is a technical service bulletin 22-EM-001H-1 for a known issue with rod bearings and that Hyundai warranties the original engine for a lifetime and that they would do their best to get it covered if that was the issue. It was diagnosed with needing an engine and they are denying coverage because we cannot provide service records from the previous owners. If it is a know issue with a lifetime warranty then they should not be able to deny the claim.
Business Response
Date: 04/30/2025
Mr. ****** purchased his 2015 Hyundai ****** from an out-of-state used car dealer. The vehicle was brought to us for diagnosis after Mr. ****** had a check engine light alert. On behalf of Mr. ****** we submitted a claim to Hyundai Motor America (HMA) for a replacement engine. *** denied the claim due to insufficient service records. *** has no record of any oil change being performed on the vehicle after 2019. We, as a dealer, have no control over the warranty approval process of Hyundai Motor America . If Mr. ****** is able to obtain previous oil change service records for this vehicle we will supply those to *** on his behalf. If Mr. ****** purchased an extended warranty from the selling dealer he could also explore coverage options through that company.
Customer Answer
Date: 05/10/2025
The complaint is not resolved because I have not been contacted by anyone since I filed. It has been over 16 days with no response from anyone including my BBB specialist who I messaged and did not get a reply.
Initial Complaint
Date:02/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2024 Hyundai Santa Fe demo/loaner car from Jack *********************** When we went over the car prior to purchase, we found an issue with the second seat on the passenger side. The leather was rippled in the middle of the seat and brought it to our salesman, ******* attention. He assured my husband and I that he would have the leather seat repaired to remove the wrinkles in the leather seat. He thought it may have been from a car seat. There where a few other issues that need repaired and **** said he would have the leather people look at the seat and schedule a time for the repair or replaced. We took the car in for the other repairs and then **** called us after we picked up the car and said they would not be repairing the seat and this was a natural leather occurrence. None of the other models like ours have any leather ripples in the seats. We would like the seat repaired or replaced.
Business Response
Date: 02/21/2025
****************** purchased a loaner vehicle and did express concern over the leather at the time of purchase. Their salesman told them he would have it looked at by a specialist. We addressed their concerns by having the leather seat evaluated by an interior upholstery specialist. The specialist found the mark to be a natural leather occurrence and commercially acceptable therefore, no repair is recommended.

Customer Answer
Date: 02/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22891931

I am rejecting this response because:
This is not normal in the leather and the salesman, ****, stated to my husband and I that the seat ripples WOULD be corrected by the leather contractor when we brought the vehicle in for other service repairs that needed done as the back quarter panel was broke

Regards,

******* Roseann *********************************************
Business Response
Date: 02/28/2025
We are understanding of the Lavias concerns. We would like them to give us the opportunity to have the seat looked at by the owner of the upholstery service that we utilize. Our General Manager, *** ******, emailed the Lavias today and is waiting to hear back from them with a convenient time to schedule. He can be contacted by responding to his email at ********************************** or call ******************.
Customer Answer
Date: 03/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22891931

I am rejecting this response because:

Mr ****** emailed me and I replied and he ***** responded.

Regards,

******* Roseann *********************************************
Business Response
Date: 03/11/2025
Our General Manager, *** ******, has reached out to the ******. We have scheduled to have the vehicle looked at by another leather specialist this week.
Customer Answer
Date: 03/17/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22891931

I am rejecting this response because:
The leather specialist tried to repair the seat and the ripples are still there.

Regards,

******* Roseann *********************************************
Business Response
Date: 03/19/2025
I apologize the leather repair specialist was not able to adjust the leather/padding to your satisfaction. Unfortunately, this would not qualify as a factory defect, which would cover it as a warrantable repair. This is just a characteristic of a leather interior, which can have variations and form creases from pressure, temperature variations, and normal wear/tear. After review, the staff has done everything above and beyond to attempt and find a resolution for you within our power. The next option would be to reach out to Hyundai motor of America corporate office and state your case. **************

Regards,
***** Brown
Customer Answer
Date: 03/21/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22891931

I am rejecting this response because:

Seat is still not corrected.
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my car in 2019 under my dads name. Its still in his name. my dad got a recall letter to take it in and get the recalls done. I got them done back in April and it shut on me by the end of June. I had it towed in to the dealership they couldnt figure it out so they gave it back tome and I kept shutting down on me while I was driving so I finally got it back into a week before Thanksgiving of **************************************************************************************************************************** Had it towed into them. They had it for five weeks now and now theyre wanting to charge me $1300 for the recalls in the software update that they to it from back in April so Ive been having issues with this ever since I got it back from all the recalls in the software updates what I have searched on ****** about the software update it would make my car shut down. Can you please help me thank you. Ps the Hyundai dealership technician guy did give me a number to call to see if they will help with my repairs and I do have a case number is #******** and the number I called is ************ and this place told me I will have to pay it because its over ****** miles but when I bought the car, it had ******* miles on it and remember all of this is because a recall letter that needed to get done to my car so if I wouldnt of got the recalls done, I would I wouldnt be in this situation. Thank you.
Customer Answer
Date: 02/03/2025
My fathers name is ************************
Business Response
Date: 02/05/2025
Hello,

Customer first came in on 4/9/24 for several recalls. In July of 2024 car came in for an issue with check engine light related to evap system (not related to recalls). Then it returned in November for check engine light being on, which was when *** issues began. Therefore the *** system was ok for 7 months after the recalls. The car needs a ***: ****************** module replacement. Customers vehicle has a 5 year/60,000 mile warranty whichever comes first for bumper to bumper coverage, which would cover the part . The customer has surpassed that mileage and time (*******). The failed part at this point in time is their responsibility to cover the part/labor. Customer feels they shouldn't have to pay for the part/labor. Only assistance we can provide as a dealer is providing corporate customer assistance phone #, which we did. They have declined coverage, so we opted to discount the repair by $300 as a goodwill gesture from the dealership. At this mileage parts will fail and need replaced.
We as a franchised dealer have extended assistance internally to help the customer with a costly repair, due to the customers frustration. At this point in time after management has reviewed, we have determined we have offered all we can at this point. Customer needs to understand at ******* miles components on a vehicle break and will need replaced as a cost of ownership.

Regards,
***** *****
Service Manager
Initial Complaint
Date:10/07/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dealership has exhibited suspicious activity. I purchased a vehicle from the dealership and they refused to return ,my deposit - it was necessary to file a fraud claim with my bank in order for the bank to reclaim my money.But another issue remains. It has been 60 days since I took possession of the vehicle and the temporary plate has expired. The dealership collected registry fees but I still have no plate and they will not respond to calls or emails. I need the money back and the paperwork to register it myself or the plate that the dealership failed to obtain. The business area does not reply to calls or email. Thank you.
Business Response
Date: 10/10/2024
We appreciate Mr. Hayes bringing his concern to our attention. The registration and license plate are being processed by a 3rd party provider and there have been delays in the process. We have provided Mr. Hayes with a letter that will extend the use of his temporary tag while we continue to work on getting Mr. Hayes paperwork expedited.
Customer Answer
Date: 10/10/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22391445

I am rejecting this response because:
nothing has changed. I have not received a letter or my plate. I have no reason to believe any action was taken.

Regards,

Brian Hayes

Business Response
Date: 10/18/2024
The third party who is processing the registration paperwork is taking to long. After exchanging multiple emails with Mr. Hayes we have come to an agreement. We will be expediting the documentation from the third party back to us and forward onto Brian Hayes in order for him to process through SC DMV. We will also be refunding Brian Hayes all associated processing fees he paid at time of delivery. We apologize for the length of time this has taken but we have found a path to resolve the issue
Regards
Eric Walther
General Manager
Stetler DCJR
Customer Answer
Date: 10/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22391445, and find that this resolution is satisfactory to me.

Regards,

Brian Hayes
Initial Complaint
Date:09/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initially took vehicle in for an oil change. A 2022 Hyundai Santa Fe Limited Hybrid. When vehicle was picked up the check engine light was on. They said bring it back. Said a wire was broken. Picked up vehicle again and the thermostat went bad. Picked it up again and now the air conditioning isnt working.
Business Response
Date: 09/24/2024
The Moodys vehicle was brought to our service **** for a free oil change. The customer also agreed to a brake fluid service and fuel induction service during their initial visit which are the only items that they have paid for. After picking up the vehicle they had returned twice with other mechanical issues. We diagnosed both a broken wire and a failed thermostat which were repaired and covered under the manufacturer warranty. During our follow up call to the customer on September 23 the customer stated that the air conditioner was making a noise. We provided a courtesy pick up to bring their vehicle back to our facility for diagnosis. During the inspection a walnut was found in the air conditioner fan. We removed the walnut and the noise was gone. We delivered the vehicle back to the customer and to our knowledge the customer is satisfied.
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for nine months for a hybrid battery for my Hyundai Sonata. Now theyre telling me its going to be another three months. Im worried because my cars been sitting for so long.
Business Response
Date: 09/04/2024
We are understanding of ******************** concerns but we, as a dealer, have no control over parts availability. Hyundai Motor America has informed us that they had extended an offer of buyback to the customer at current market value. The customer refused as they stated they wanted full purchase price or a new car.

We have the order on XVOR which is at the highest tier of order urgency from Hyundais point of view. Estimated time of fulfillment is late September / early October as per Hyundai Consumer Affairs.
Initial Complaint
Date:09/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This dealership (Stetler Dodge Chrysler Jeep Ram) ran my credit late last year under fraudulent pretenses resulting in an attempted auto loan and fraudulent hard inquiry. After contacting the dealership several times, they were unwilling to remove the fraudulent inquiry from my credit report.
Business Response
Date: 09/19/2024
We have no record of the credit inquiry as the system deletes out credit pulls after 90 days. This person we cannot even find in our system as to being here to try to purchase any products

Customer Answer
Date: 09/19/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22226708

I am rejecting this response because:
Poor retention of records is not an excuse for engaging in fraudulent credit pulls, even if they were not aware of fraud at the time.

Regards,

Tyler *******

Business Response
Date: 09/23/2024
We are unable to address a correction to a credit report dispute. The customer will have to take that issue up with Experian if you believe the credit report was unauthorized
Experian phone number is ************
Initial Complaint
Date:07/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2016 F450 dump truck from Tyler Run Auto Sales at ************************************* for $37,500 On 7/19/2024 Going to drive Sunday afternoon wasn't even to Baltimore dash lights started coming on fron & rear end making noises?Managed to limp it to **. Had my mechanic go over it. He says the truck is not even road worthy and will never pass any inspection in the ***. Will have it hauled back to Tyler Run Auto Sales in **** and need the sale canceled from this dealership.
Business Response
Date: 07/25/2024
Mr. ***** has been contacted to address his concerns. We have agreed to purchase the vehicle back and pay the transportation fees to return the vehicle to our store. To our knowledge Mr. ***** is satisfied with the actions we are taking.
Initial Complaint
Date:04/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This been happening since June 2023 and Ive paid 3,000$ was told that Check engine light cam up on my 2022 ram ************************************************************************************************************************* was 3000$ and if I paid problem will never happen again. I paid all the money and 1 week later problem still happening for over several months I was taking my car to the dealer to get it checked check engine light would come on they told me they needed to stay with car for a week turned into a month. I used car for work it is my work truck I was out of work for almost a month with NO loaner vehicle or nothing they returned my truck a said it was fixed. 1 week later check engine came back on than I told them manager was very rude an told me to take my truck somewhere else an get a second opinion. I said can I get a atleast a portion of my money back because getting second opinion they will charge me he said no. Now I still have check engine light on and they told me they will no longer service my vehicle there to go some where else even have I spend almost 4000$ with them.
Business Response
Date: 04/03/2024
********************************* called and spoke to me on Nov 10 late in the after noon about his issue with his CEL light. I intern emailed my service manager about the issue and let him know that ****************** could not give me a date that would be good for him to bring the vehicle in and he said he would reach out and schedule with our service department. Please see the attachment for the email thread of the events I spoke about. As of this date he has not re-contaced us about his issue. We will not be refunding any money for past repairs and are always available to assist in any issues following repairs. We feel that ****************** has a trust issue with us that is why we recommended another dealer as an alternative for another opinion on his Check engine light issue.
Regards
***********************
General Manager
Stetler DCJR
Customer Answer
Date: 04/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21509968

I am rejecting this response because: NOw bbb involved I you say I can take car back in but I just called 2 weeks ago about my truck an was told that the MANAGER said they will no longer be servicing my vehicle there. Nothing about trust with you how many times do I have to take my truck into your shop an the problem not get fixed been going to the shop for about 4 times same issue had my truck for a total of month an still the problem continues and when I spoke on phone with manager he said I was harassing and laughing at me over the phone. Spent a lot of money on repairs even h after repair I still took my truck back in an spent more money on general maintenance to get treated the way stetler tested me was very unprofessional
If they cannot fix a problem than maybe my truck has a manufacture defect manager does not try to resolve any issue just same excuse every time faulty sensor. I want money refunded because obviously on both sides we know the problem is not fixed.

Regards,

*********************************

Business Response
Date: 04/05/2024
My response has not changed from the first one. The last contact we had was via email in November 2023 and we have nor has any of my staff to include the manager every heard back to schedule an appointment. We will not be refunding any money.
Regards
***********************
General Manager
Stetler DCJR
Customer Answer
Date: 04/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought a 2017 ***** ****** from Jack Giambalvo, Hyundai within a week I had to bring the car back because the engine light came on they told me it reads an exhaust leak but the said they checked it and nothing was leaking.. cut the light off and sent me on my way. After driving for awhile the engine light kept going on and off and I dealt with it because they told me nothing was wrong until I started losing power to the engine and the car slows down mid traffic and wont let me go Ive 15mph.. I brought it back to them for them to again tell me that it reads a leak but they say no leaks was found and cut the engine light off again. I was suspicious at this time because I know I was losing power and something had to be wrong. I took it to an ***** ***** dealer who told me the PCV valve is clogged, and that .suspicious at this time because I know I was losing power and something had to be wrong. I took it to an ***** ***** dealer who told me the PCV valve is clogged and that its a 7 hour job with the cost of $1500. After bringing the diagnostics back to Jack Giambalvo, *****, not even a week later the manger told me he was gonna fix the issue just to turn around and tell me they found the leak that they just told me a week prior wasn’t leaking.. so not only do they don’t wanna help me fix it they encourage me to drive and say I will be ok.. I'm scared for my life cause I lose power in traffic randomly while driving and I'm scared someone is gonna smash in back of me when that happens which happens often I contacted the owner and the general manager and nobody wants to help.. I cant even get it fixed properly because I don't know which dealership is lying about the diagnostics and I don't know what I need to fix the problem.. only ***** ***** gave me paperwork indicating the problem and the dealership I brought it from doesn't give me anything but stories..
Business Response
Date: 01/24/2024
To Whom it May Concern:

The customer purchased the vehicle on 5/12/22 with 50,350 miles on it. They returned on 6/29/22 @ 51,861 to our ******* store with a check engine light illuminated, which we checked and found a code ***** stored. We performed systems checked and everything was operating properly within spec at this time. He then returned to our *** store on 12/29/23 @ 66,695 with a code ***** intake air flow performance malfunction documented. The ** tech monitored and found no issues as well, and instructed customer if light returns to contact them. The customer then returned to our *** store on 1/12/24 @ 67,105 with the code ****** stored again. Tech found their is a damaged oring in intercooler piping that needs replaced. He was provided an estimate of $587.61 for the repair. The repair was declined.
Up to this point the customer was not charged for any diagnostic time or any parts. The repair is not a covered item under his extended warranty. He was offered various levels of warranties when he purchased the vehicle but opted for the lower level coverage unfortunately. Our vehicles all come with a 3 month/or 3k warranty whichever comes first. At over 1.5 years of ownership and 17,000 miles the customers only warranty coverage is the extended warranty he opt to purchase. Vehicles will have issues and require repairs over the life of ownership. After reviewing with my staff I feel confident they provided above and beyond service by not charging the customer for any of the repairs, and now offering pricing assistance on his repair due to it not being a covered item.
Please let me know if you need further assistance.
Regards,
*********************;
Customer Answer
Date: 01/24/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

*******************************
When I first purchased the car I was not giving the opportunity to select the vehicle I wanted. This car was just giving to me without looking around first.. I was not aware about no extended warranty nor was I given an option to choose one… whatever warranty I had it was forced on me without my knowledge just like the car was forced on me.. I’m new to buying cars and I feel like I was taken advantage of because my lack of knowledge… I beg for them to give me a discount price and was told they will get back to me and no one ever did.. one week they don’t see nothing but the next week they see leaks.. and that’s all I was told that it was a leak nothing else.. I’ve been dealing with an issue with this car since I brought it and nobody knew what the problem was… I have an appointment on Friday to have the services done and all I ask is they give me a discount price from the 580 they said they quoted me… I understand things happen over time but I should not be bringing the car back a few weeks after purchase for the engine light and having the light on since then because they tell me nothing is wrong with the car.. this has been very stressful for me and I wish I never brought this car… and the only reason they didn’t charge me is because they say they couldn’t find anything wrong with the car 3 times… until I took the car to a ***** dealer and brought them the results now they find something wrong other than what the ***** dealer told me what’s wrong… they took copies of the paperwork I brought them and said the ***** dealers are lying… so at this point all I want is some help with the price of the fix and for it to be fixed correctly.
Customer Answer
Date: 01/24/2024
The image above is the reason why I didn’t get the car fix because another dealership is telling me the problem they say it is, is not the problem that's occurring..
Customer Answer
Date: 01/24/2024
The image above is the reason why I didn’t get the car fix because another dealership is telling me the problem they say it is, is not the problem that’s occurring..
Business Response
Date: 01/25/2024
I just spoke with ******************************* who has an appointment here tomorrow. I told him I would complete the repair for $470.09 plus sales tax. He agreed to having the repair done at that cost.
Customer Answer
Date: 01/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************

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