Customer ReviewsforJack Giambalvo Motor Co., Inc.

My vehicle has been in the shop for 10 months after a car accident. The manager, Troy fails at calling us back when we request for updates. Insurance has been on site many times and agrees that the vehicle should’ve been totaled. At this point, more has been spent on labor and repairs than the vehicle is worth after carfax reflects the accident. We have called to get updates only to get vague responses and verbatim “don’t hold me to it” statements of when they think it will be fixed-yet it is never on the date they think-and perhaps this would be understandable if it was a few week, but it’s 10 months. We have been more than patient. Now the truck is at another shop supposedly having the dash being worked on, which they’re having issues with. The length of time of service and the lack of communication and complete disregard of customer personal impact (financial/emotional stress) is the reason I’m formally submitting a complaint. Someone needs to be held accountable for this lack of service and no one is willing to take responsibility for this and no one is even willing to communicate to us with updates or timeframe of completion. I will not only never bring any of my vehicles here for repairs but this experience has tainted a well brand image we had purchasing vehicles at JG. No one in my network will ever get good feedback from me regarding this place of business and will be discouraged to deal with them as a whole. We are requesting our vehicle to be completed or preferably totaled and financial compensation for the insurance we’ve had to pay for an extra car we had to get and rental compensation as well. Which I think is more than given how long it’s taken them for complete this job.

The only service center I've been to who are not able to unlock a car onsite. They "had" to call a towing company with whom they most definitely are not in partnership. They also failed to notify their customer that they need physical registration and proof of insurance for inspection service and could not honor their original appointment when these documents were not readily available.

I am writing this review in regards to my visit for service 5/1/21 thru 5/5/21 at Stetler Dodge. I brought my 2015 Durango Citadel in because I was having transmission issues where the car would not properly shift gears and would stutter, however I was able to drive it in manual just fine). I was contacted by a service advisor regarding the issues for my car. I was told that the transmission was bad, my fluid was burnt, and that due to the total cost that I should consider getting a new car and not repairing this one. 3 days later I received an estimate for $5,600 for the transmission plus another $4,300 for a few other miscellaneous things for a total of $9,900. Obviously I was shell shocked at the cost and the issues. I had the sales department give me an appraisal so I could decide what I wanted to do. That came back at $11,000 for trade-in without fixing any issues. I decided I would contact FCA to see if they would goodwill a portion of the transmission. While waiting for them to investigate, my local mechanic contacted me and asked me more about what was going on. He has seen this plenty before and to check out the cylinder 6 misfire as that could be causing the TCM to malfunction causing the transmission issues. Since there wasn’t any timeline as to when Stetler would be able to get me a transmission I decided to pick up my truck and try fixing the cylinder misfire. I got all new spark plugs, a new ignition coil for that cylinder, and new intake gaskets. All for just under $150. Once we pulled the spark plugs it was blatantly evident that they were completely shot and the root of the cylinder misfire. We got everything put back together, reset the computer, and took it out to test drive it; all my gear shifting issues were completely gone. I’ve had a couple people look at the photos of my transmission fluid and they have ALL agreed that it is not even remotely burnt. It’s used but definitely not burnt. Since my Durango uses the “lifetime fluid” I can almost guarantee that it has never been changed. Hence why it is dirty and some metal flakes in it due to use and initial break-in. I am planning on changing the fluid to get a better look at it shortly. I’m not a huge fan of dealerships to begin with due to most of their reputations. I’ve heard good things about Stetler lately so I figured I would bring my Durango to them. I truly regret my decision at this point. I feel like had my mechanic not stepped in to offer up some help I would be out $6,000 for a transmission that I DON’T need. To know that Stetler Dodge would have taken my car for $11,000 and put a couple hundred into fixing it and put it out on the lot for sale for around $20k - $22k is beyond upsetting. I know my truck is clean and I feel like I was completely taken advantage of by trying to get me to offload my “trouble riddled” vehicle. I’m not sure if this is how you do business to begin with, but I will NEVER do business with Stetler, not even to buy parts. I do not appreciate business that take advantage of someone’s ‘misfortunes’. I have been debating on how I want to handle this. Part of me wants to wash my hands of this whole experience, and another part of me wants to make absolute sure that this won’t happen to someone else. Especially the people who don’t know much about cars. I know enough that I had a gut feeling something was wrong and thankfully I listened to it and others around me.